Johnette Sheffield-Thomas
Murrieta,CA
Summary
Enthusiastic business leader with dynamic experience planning, leading and improving activities to support successful business operations. Strategic in developing policies, managing staff and developing new revenue streams. Focused on motivating staff and working with diverse personality types to drive improvements.
Overview
20
20
years of professional experience
Work History
Consultant/Insurance Biller
Michelsen Dental Care
Orange, CA
04.2022 - Current
- Reviewed and verified addresses, phone numbers, names, ages, and values.
- Checked documentation for accuracy and validity on updated systems.
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
- Collected premiums and issued accurate receipts.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Posted payments to accounts and maintained records.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Communicated effectively with staff members of operations, finance and clinical departments.
- Presented insurance options to customers in order to close sales on new policies.
- Improved performance, hiring practices and management systems to facilitate success of client's organization
- Collaborated with teams to define, strategize and implement marketing and web strategies
- Analyzed problematic areas to provide recommendations and solutions
- Renegotiated outsourcing contracts to save considerable costs
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities
- Onboarded and managed new client accounts to boost retention rates
- Supported clients with business analysis, documentation and data modeling
- Organized and analyzed primary and secondary research to understand industry, market and company trends
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients
- Integrated technology and business operations to identify targeted solutions to customer issues
- Prepared presentations to explain revisions, enhancements and process improvements of organization's systems and programs
Consultant/Dental Insurance Biller
Impression Dental Care
Huntington Beach, CA
04.2022 - Current
- Responded to customer concerns and questions on daily basis.
- Executed billing tasks and recorded information in company databases.
- Used data entry skills to accurately document and input statements.
- Managed invoicing and payment processing operations.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Generated financial statements and reports detailing accounts receivable status
- Reconciled past due accounts achieving 70% reduction in outstanding invoices.
Consultant/Owner
Your Dental Sidekicks, Inc
Los Angeles, CA
05.2018 - Current
- Conducted meetings with clients to determine project intent, requirements and budgets.
- Developed comprehensive business cases to analyze costs, benefits, ROI and TCO of proposed solutions.
- Developed work plans to meet business priorities and deadlines.
- Maintained schedules to ensure that important milestones were being met at every phase.
- Provided outstanding service to clients to not only maintain but to extend the relationship for future business opportunities.
- Tracked costs and expenses for analysis against the original budget.
- Serviced accounts on a regular basis to propose new products or services and maximize revenue.
- Organized company files and creating support system to decrease workload and increase productivity of account managers.
- Train and coach a team of 20 front office professionals focused on servicing dental all accounts.
- Improved performance, hiring practices and management systems to facilitate success of client's organization
- Created and developed detailed work plans to meet business priorities and deadlines
- Collaborated with teams to define, strategize and implement marketing and web strategies
Regional Operations Manager
UDream Dental
Irvine, CA
02.2021 - 07.2021
- Supported business growth through strategic planning and process development.
- Streamlined company processes and procedures while enhancing customer satisfaction.
- Leveraged experience through vital management positions guiding business to success.
- Formulated analysis assessments to make informed decisions on proposed projects.
- Increased profitability by optimizing sales and fulfilling lower overhead costs.
- Made decisions with broad and positive impact on security management operations.
- Increased utilization by 90% across multiple departments within the organization.
- Enhanced regional branch performance by implementing proven management processes to increase revenue.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Traveled to over 22 locations per week to manage each store and perform reviews of individual managers and employees.
Practice Manager
Bravo Dental
Corona, CA
02.2020 - 02.2021
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Developed close working relationships with front office and back office staff.
- Addressed and remedied all patient or team member issues.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Developed policies and procedures for effective practice management.
- Assisted with regulatory issues such as compliance.
- Boosted staff morale by offering constructive feedback and specific direction.
- Consulted with healthcare professionals on business decisions.
- Ordered all office supplies and kept check on inventory levels.
- Created and implemented organizational policies and procedures.
- Oversaw accounting, budgeting, and financial reporting.
- Communicated closely with patients, ensuring medical information was kept private.
- Supervised team of 10 office personnel.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Trained interns and newly hired team members on office procedures and computer system.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Consultant/ Account Manager
Babak Dardashti DDS, Brighter Dental
Los Angeles, CA
06.2018 - 10.2018
- Provided outstanding service to clients to not only maintain but to extend the relationship for future business opportunities.
- Tracked costs and expenses for analysis against the original budget.
- Developed work plans to meet business priorities and deadlines.
- Maintained schedules to ensure that important milestones were being met at every phase.
- Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
- Established compatibility with third party software products by developing program for modification and integration.
- Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
- Designed strategic plan to help practices reach desired patient growth.
- Managed hundreds of accounts receivable accounts working directly with the Financial Management Office.
- Monitored vendor accounts and product updates to ensure competitive pricing.
- Organized company meetings and scheduling for a employee team.
- Wrote professional memorandum, letters and marketing copy.
- Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Oversaw new business development and customer servicing.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Contributed to annual revenue goals by selling new services and developing new accounts.
- Listened attentively to client feedback and worked with product development team to introduce new services.
- Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
- Educated clients on new dental services and updated account information to maintain high standards of client service.
- Introduced new processes to improve account and market tracking for better data analysis.
- Delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons.
- Managed book of business worth $65,000 month across 800 plus accounts.
- Exceeded sales goals and market competitions through effective negotiation of product and material pricing, freight and delivery rates and employee payment terms.
- Achieved monthly quota and grew sales to $65000 within 30-day time frame.
Office Administrator
Tender Dental Martin Management LLC
Las Vegas, NV
05.2011 - 10.2012
- Responsible hiring for all 3 locations, managed practice emails, Set up conference calls and meetings; Resolved collection, claims and patient financial issues.
- Entered accounts payable, accounts receivable, invoices and expense reimbursements.
- Entered accounts payable, accounts receivable, invoices and expense reimbursements.
- Recruited, hired, trained and supervised administrative office staff of 50.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of office personnel and activities.
- Completed bi-weekly payroll for 50 employees.
- Leveraged advanced skills and training to support operational needs of multiple departments.
- Met challenging quotas for productivity and accuracy of work.
- Recruited and hired qualified dental candidates for vacant and new positions.
Front Office Manager
W. Joseph Cannon DDS Orthodontics
Beverly Hills, CA
07.2010 - 07.2011
- Resolved issues through active listening, escalating major problems to the Dentist.
- Recruited, hired, trained and supervised administrative office staff of 4.
- Ordered all office supplies including ink cartridges, toner, and paper.
- Oversaw office inventory activities, including ordering and requisitions, stocking, and shipment receiving.
- Assisted the Dentist with interviewing potential employees, asking appropriate questions and providing feedback after interviews.
- Provided backup to the front desk, stepping in to assist with various tasks whenever an employee was absent or at lunch.
- Monitored the front desk so that any questions that came up could be responded to quickly and effectively.
- Verified and created claim Numbers by communicating with various insurance companies.
- Obtained signatures for financial documents and internal and external invoices.
Office Manager
Coral Lowe-Richens DDS
Las Vegas, NV
01.2008 - 01.2009
- Met challenging quotas for productivity and accuracy of work.
- Received, screened and routed incoming calls.
- Ordered all office supplies including ink cartridges, toner, and paper.
- Established and developed highly-efficient and dependable administrative team by delivering ongoing coaching and motivation while providing opportunities for career acceleration through achievements.
- Handled all incoming business and client requests for information.
- Answered telephone and in person inquiries with a friendly demeanor and full knowledge of billing department processes.
- Completed appeals of denied claims on patient bills.
- Entered details into accounts and tracked payments.
- Organized accounts for financial audits and supported audit process.
Insurance Clerk/Ortho Management Assistant
Krest Family Dental and Braces, Alexander Soleimani D.D.S
Westchester, CA
01.2004 - 01.2008
- Responsible for resolving claims issues.
- Organized and updated general and specialty charts, Treatment Presentation Coordinator and Data Entry front desk receptionist, filed and scheduled appointments; payroll deposits.
- Reviewed and verified addresses, phone numbers, names, ages, and values.
- Responded to inquiries from callers seeking information.
- Checked documentation for accuracy and validity on updated systems.
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
- Processed and recorded new policies and claims.
- Modified, updated and processed existing policies.
- Calculated adjustments, premiums, and refunds.
- Verified client information by analyzing existing evidence on file.
- Generated, posted and attached information to claim files.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Posted payments to accounts and maintained records.
- Maintained confidentiality of patient finances, records and health statuses.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Communicated effectively with staff members of operations, finance and clinical departments.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
Education
Bachelor of Arts - Human Resources Management
University of Arizona
Tucson, AZ06.2023
Associate of Arts - Business Admin.
Victorville Community College
Victorville, CA06.2019
DENTAL - Dental Assisting
American Career College
Los Angeles, CA05.2004
Skills
- Business development
- Tactical planning
- Knowledgeable in Dentrix, Eaglesoft, Easy Dental, Dent-max, Dentcon and Practice works
- Strategic planning
- Team building/ training
- Networking skills
- Account receivable expertise
- Dental billing
- payroll
- Hiring
- Effective Communicator and Public Speaker
- Integrity and Transparency
- Industry Expertise
- Strategic Planning
- Operational Analysis
- Executive Leadership
- Annual Planning
- Employee Motivation and Performance
- Change and Growth Management
- Leadership and People Development
- Advertising Initiatives
- Issue Identification
- Raising Capital
- Vendor Negotiations
- Finance and Accounting Operations
- Marketing Tactics
- Business Consulting
- Accounts Payable and Accounts Receivable
- KPI Management
- Intuit QuickBooks
- Insurance Recommendation
- Evaluating Suppliers
- Management Team Leadership
- Solution Innovation
- Corrective Actions
- Income Statements
- People and Culture
- Payroll Preparation
- Managing Employee Relations
- Sales Growth
- Systems Organization
- Departmental Coordination
- Results Orientation
- Expectation Management
- Approachable and Outgoing
- Analytical and Critical Thinker
- Human Resources Oversight
- Revenue Growth Strategies
- Corporate Strategy and Development
- Premium Collection
- Excellent Administrative Abilities
- Strategy Implementation
- Critical Thinking
- Insurance Data Processing
- Insurance Industry Experience
- Insurance Claim Forms Review
- Past Due Balance Management
- Office Support
- Revenue Operations
- Financial Transactions
- Standards Compliance
- Filing Appeals
- Expense Reports
- Customer Experience
- Benefits Verifications
- Weekly Payroll
- Patient Registration
- Employee Timesheet Processing
- Financial Documentation
- Creating Treatment Plans
- Invoice Statements
Timeline
Consultant/Insurance Biller
Michelsen Dental Care
04.2022 - Current
Consultant/Dental Insurance Biller
Impression Dental Care
04.2022 - Current
Regional Operations Manager
UDream Dental
02.2021 - 07.2021
Practice Manager
Bravo Dental
02.2020 - 02.2021
Consultant/ Account Manager
Babak Dardashti DDS, Brighter Dental
06.2018 - 10.2018
Consultant/Owner
Your Dental Sidekicks, Inc
05.2018 - Current
Office Administrator
Tender Dental Martin Management LLC
05.2011 - 10.2012
Front Office Manager
W. Joseph Cannon DDS Orthodontics
07.2010 - 07.2011
Office Manager
Coral Lowe-Richens DDS
01.2008 - 01.2009
Insurance Clerk/Ortho Management Assistant
Krest Family Dental and Braces, Alexander Soleimani D.D.S
01.2004 - 01.2008
Bachelor of Arts - Human Resources Management
University of Arizona
Associate of Arts - Business Admin.
Victorville Community College
DENTAL - Dental Assisting
American Career College
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