Johneysha Newton
Bennettsville,SC
Summary
Honest, collaborative, and customer service oriented professional able to serve clients, advocate for services, and solve challenging issues for vulnerable populations. Develops and encourages cooperative relationships and works within established standards, principles, and ethics of the organization. Pays close attention to detail and maintains patient privacy.
- Well organized and able to manage multiple projects and tasks.
- Sound decision-making skills: acquires new skills quickly.
- Ultimate Medical Academy | HIPAA Essentials for Healthcare Professionals Certificate.
- Microsoft Office Applications (Word, Excel, PowerPoint, and Outlook); Types 30 WPM.
- Financial representative
- RBT 40 Hour training certificate
Overview
16
16
years of professional experience
1
1
Certification
Work History
Kitchen Supervisor
AMI KIDS
Bennettsville, SC
10.2020 - Current
- Supervised kitchen staff, ensuring efficient workflow and adherence to safety standards.
- Developed training programs for new employees, enhancing team performance and productivity.
- Implemented inventory management systems, reducing food waste and optimizing supply usage.
- Coordinated meal preparation schedules, improving service speed and customer satisfaction.
- Issuing out Servsafe to staff and students
- Monthly inventory, monthly and daily meal counts
- Ordering food
Math Instructor
AMI KIDS
Bennettsville, SC
10.2020 - Current
- Work with the DJJ (Department of Juvenile Justice).
- Create syllabus for math and science work and assist students with work assignments.
- Manage behaviors by a point card system.
- Advocate for students and employ de-escalation techniques.
- Host one-on-one sessions with students for counseling.
- Keep a positive attitude in stressful situations.
- Write up referrals for students who are not meeting behavioral standards.
- Complete daily behavioral health interventions.
Office Administrator
Scotland Correctional Institution
Laurinburg, NC
01.2023 - 09.2024
- My job duties are to process timesheets for payroll, process inmates grievances in the system and other clerical work.
- Managed correspondence and communication between staff, inmates, and external agencies efficiently.
- Coordinated administrative functions to ensure seamless operations within correctional facility.
- Maintained accurate records and files in compliance with institutional policies and regulations.
- Developed office procedures that improved workflow and enhanced overall operational efficiency.
- Supervised clerical staff, providing mentorship and training to improve performance standards.
- Implemented filing systems that increased retrieval speed of critical documents by 30%.
- Collaborated with management to streamline processes, reducing turnaround time for administrative tasks.
- Conducted regular audits of office supplies and equipment to maintain budgetary compliance and resource availability.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Wireless Specialist / Team Lead / Customer Service
TROC
Bennettsville, SC
07.2018 - 05.2020
- Ran soft credit checks for various phone carriers such as Verizon, AT&T, and US Cellular.
- Sold wireless phones, accessories, and service plans.
- Trained new hires, disciplined employees, managed a team of 3, and scheduled break times.
- Handled personal information such as Social Security numbers.
- Updated account information and completed data entry.
Correctional Officer
TROC
Bennettsville, SC
10.2019 - 02.2020
- Served lunch to inmates.
- Managed the control rooms and monitors.
- Answered inbound phone calls from inmates.
- Documented all interactions with inmates.
Disability Specialist
TROC
Bennettsville, SC
07.2018 - 09.2019
- Assisted clients with activities of daily living in a behavioral health facility.
- Monitored behaviors and assisted with household duties, washing clothes, and cooking meals.
- Worked with adults with mental disabilities.
- Documented interactions and activities.
- Placed outbound phone calls and answered inbound phone calls from families, friends, and supervisors.
Kitchen Staff/Cook
Carl's Food Center
Bennettsville, SC
02.2016 - 11.2018
- I prepared ingredients by measuring, weighing, mixing, chopping, slicing, and seasoning. I may also perform basic cooking tasks like reducing sauces and parboiling food and cooking food using various utensils or grillers, and may bake, fry, grill, or boil food.
Retail Cashier / Customer Service Representative
Walmart
Bennettsville, SC
11.2016 - 12.2017
- Received payment by cash, check, and credit / debit cards, maintaining all cash and receipts.
- Processed transactions and provided prompt and courteous customer service.
- Worked as part of a team and interacted with diverse customers and staff members.
- Followed all policies as they related to customer confidentiality.
- Offered a positive customer experience through customer care and attention to detail.
Financial Services Representative
Carolina income tax
Bennettsville, SC
01.2010 - 04.2012
- Financial representatives, preparing loan documents, processing loans for applicants and payments, managing cash drawer, building customer relationships.
- Advised clients on financial products and services to optimize tax savings.
- Processed tax returns accurately, ensuring compliance with federal and state regulations.
- Developed personalized financial plans aligning with client goals and risk tolerance.
- Conducted thorough assessments of client financial statuses to identify opportunities for growth.
- Implemented new software solutions to improve data management and reporting accuracy.
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
Education
Bachelors of science - health administration
University of Phoenix
11.2025
Associate of Science degree - Health and Human Services
Ultimate Medical Academy
Skills
- Interview Techniques Delivery of Services
- Community Resources
- Production scheduling
- Crisis Response
- Intake
- Typing
- Evaluation Methods Interpersonal Professional Communications
- Clerical experience
- Office management
- Financial sales (4 years)
- HIPAA Compliance
- Social Welfare
- Microsoft Excel
- Manufacturing company experience
- Wellness Crisis Intervention
- Medical Records
- Team management
- Productivity software
- Writing skills
- Food management
- Cash register
- Cooking
- Pathophysiology Self-Care
- Program Planning
- Healthcare Delivery
- Microsoft Office
- English
- Behavioral Health Intervention
- Office experience
- Leadership
- Counseling
- Accounting
- Diversity
- Microsoft Outlook
- Computer operation
- Microsoft Word
- Microsoft PowerPoint
- Social Services
- Values and Ethics
- Organizational skills
- Computer skills
- Intervention Strategies
- Social Programs
- Anatomy & Physiology
- Public and Community Health Systems
- Medical Coding
- Customer service
- Advocacy
- Payroll
- Program Management
- Vulnerable Populations
- Kitchen management
- Shift management
- Administrative experience
- Schedule management
- Case Management
- Supervising experience
- Medical terminology
- Kitchen experience
- Medical Billing
- Time management
- Servsafe supervisor (1 year)
- Allied Healthcare Health and Human Services
- Cultural Diversity Human Behavior
- Production planning
- Family Dynamics
- Medical Terminology
Certification
- CPR Certification
- Driver's License
- ServSafe
- First Aid Certification
- Servsafe Manager
Timeline
Office Administrator
Scotland Correctional Institution
01.2023 - 09.2024
Kitchen Supervisor
AMI KIDS
10.2020 - Current
Math Instructor
AMI KIDS
10.2020 - Current
Correctional Officer
TROC
10.2019 - 02.2020
Wireless Specialist / Team Lead / Customer Service
TROC
07.2018 - 05.2020
Disability Specialist
TROC
07.2018 - 09.2019
Retail Cashier / Customer Service Representative
Walmart
11.2016 - 12.2017
Kitchen Staff/Cook
Carl's Food Center
02.2016 - 11.2018
Financial Services Representative
Carolina income tax
01.2010 - 04.2012
Bachelors of science - health administration
University of Phoenix
Associate of Science degree - Health and Human Services
Ultimate Medical Academy