JOHN CARDIELLO
Lake Ariel,PA
Summary
PROFFESSIONAL SUMMARY
Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 35 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
44
44
years of professional experience
Work History
Regional Mobile Technician Manager
Penn Power Group
Matawan, NJ
01.2025 - Current
- Promoted to Regional Mobile Technician Manager
- Evaluated new tools and technologies for mobile repair work, enhancing service delivery capabilities within the team.
- Delivered exceptional customer service through clear communication and empathy during challenging situations.
- Implemented strict quality control measures to ensure all repairs met company standards before returning devices to customers.
- Performed comprehensive device evaluations to provide clients with detailed repair estimates and options.
Service Advisor
Penn Power Group
Matawan, NJ
11.2023 - Current
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout entire service process.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Streamlined billing processes by implementing efficient organizational systems and reducing errors.
- Increased customer satisfaction by addressing and resolving billing discrepancies in timely manner.
- Contributed to positive workplace culture through effective teamwork and open communication with colleagues.
Sr. Service Writer/Estimator/Auditor
Dickinson Fleet Services/Cox Auto Mobility Fleet
Remote Work
07.2021 - 10.2023
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Presented different repair options to customers to help each person make appropriate choices.
- Logged work orders and change orders into Karmak and Trait database to track job status.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Resolved concerns with products or services to help with retention and drive sales.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Trained new personnel regarding company operations, policies and services.
- Consulted with customers to assess service requirements and produce accurate orders.
Service/Parts Administrator
Penske Truck Leasing
Jessup, PA
01.2018 - 07.2021
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
Maintenance Manager
The Village at Camelback POA
11.2016 - 01.2018
- Oversee all aspects of maintenance and repairs on 309 townhomes, amenities, central well systems, sewer and septic systems
- Provides leadership and skills training for a staff of 8 or more
- Responsible for staffing, scheduling, performance evaluations,
- Payroll and time management
- Maintains vendor account billing with TOPS software
- Manages contracts, contractors and outside vendors
- Maintains monthly manager reports detailing all tasks and projects completed
- Plans and implements annual operating and capital budgets
- Coordinates and executes snow removal of community's roads and parking lots.
Maintenance Director
Arrowhead Lake Community Association
04.2012 - 11.2016
- Promoted to Director
- Oversee all aspects of 5 departments: Facilities Maintenance, Roads and Ditches, Custodial, Trash and Recycling Center, and Seasonal Landscaping
- Provided leadership and skills training for staff of 16 or more
- Responsible for staffing, scheduling, performance evaluations, payroll and time management
- Planned and implemented annual operating and capital budgets in excess of $1M
- Maintained vendor account billing with TOPS software
- Performed short term and long-term planning for property
- Managed contracts, contractors and outside vendors
- Maintained monthly manager reports detailing all tasks and projects completed
- Coordinated and executed maintenance, repairs and snow removal of 42 miles of roads both pavement and dirt
- Maintained positive relationships with General Manager and other department managers to ensure a cohesive operation of the entire community.
Fleet Mechanic/Maintenance
The Hideout Property Owners Association
Lake Ariel, PA
03.2005 - 03.2012
- Diagnostics, maintenance and repairs on fleet vehicles including 19 vehicles and small engine equipment
- Vehicle data recording both hard copy and computer program
- Within the maintenance department, I performed both plumbing and painting for various facilities within the community
- Snow plowing
- Used computer equipment, hand tools and technical skills to diagnose faults.
- Maintained General Motors and Jeep vehicles to keep fleet moving at optimal efficiency.
- Managed parts inventory and tracked status of recent orders to maintain tool and equipment stock.
- Carried out day-day-day duties accurately and efficiently.
- Prepared vehicles for annual DOT inspections.
Lead Auto Technician
Mulligan Motors
Nutley, NJ
02.1995 - 02.2005
- Automobile repairs and maintenance including brakes, tune-ups, suspensions, etc
- Customer service and repair bill preparations
- Occasional used car sales
- Automobile detailing
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Delegated jobs to subordinates and monitored quality of work.
- Replaced damaged, missing or defective parts with new and refurbished components.
Lead Auto Technician
Mainline Oldsmobile and GMC
Ramsey, NJ
06.1982 - 02.1995
- Automobile repairs and maintenance including brakes, tune-ups, suspensions, etc
- Factory warranty repairs
- Prep new automobiles for selling purposes
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Maintained accurate records of time and materials required to perform repairs and service.
- Completed customer orders and warranty services according to manufacturer specifications.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
Education
Diploma - Automotive Technology
Lincoln Technical Career Institute Union
Union, NJ08-1985
Associates Degree - Business Management
Bergen Community College
Paramus, NJ06-1984
Skills
- Contributes strong background in service and organization
- Possesses State of New Jersey Low Pressure Boilers License
- Possesses State of Pennsylvania Vehicle Inspectors License
- Good communication skills
- Supervisory experience
- Strong team player
- Employee performance reviews
- Strong mechanical aptitude
- Reading Comprehension
- Accounts Payable and Accounts Receivable
- Cost Estimates
- Microsoft Office
- Customer Service
- Service Estimates
- Repairs Scheduling
Timeline
Regional Mobile Technician Manager
Penn Power Group
01.2025 - Current
Service Advisor
Penn Power Group
11.2023 - Current
Sr. Service Writer/Estimator/Auditor
Dickinson Fleet Services/Cox Auto Mobility Fleet
07.2021 - 10.2023
Service/Parts Administrator
Penske Truck Leasing
01.2018 - 07.2021
Maintenance Manager
The Village at Camelback POA
11.2016 - 01.2018
Maintenance Director
Arrowhead Lake Community Association
04.2012 - 11.2016
Fleet Mechanic/Maintenance
The Hideout Property Owners Association
03.2005 - 03.2012
Lead Auto Technician
Mulligan Motors
02.1995 - 02.2005
Lead Auto Technician
Mainline Oldsmobile and GMC
06.1982 - 02.1995
Diploma - Automotive Technology
Lincoln Technical Career Institute Union
Associates Degree - Business Management
Bergen Community College