JOHN F. UMOH

• Facilitated the elaboration of feature-level requirements and collaborated with Product Owners, Business Owners, SMEs, and Architects/Engineers to determine necessary requirements artifacts and traceability.
• Advocated for business stakeholders by overseeing and grooming a combined prioritized backlog for multiple SAFe agile scrums, ensuring features met the definition of Ready/Done.
• Provided guidance on Engineering Lifecycle Management (ELM) usage and delivery optimization, assessed the Playbook's production outcomes, and recommended improvements based on identified gaps and challenges.
• Streamlined processes for improved productivity through thorough systems analysis and optimization.
• Mentored junior analysts on best practices in systems analysis techniques, contributing to their professional growth.
• Trained new hires on company-specific software tools, ensuring seamless integration into the team''s workflow.
• Collaborated with cross-functional teams to develop innovative solutions for business challenges.
• Gathered requirements and performed gap analysis through design workshops with users.
• Implemented strategic IT initiatives, contributing to overall company growth and success.
• Enhanced system efficiency by analyzing and redesigning workflow processes.

• Performed analyses to identify Identity and Access Management (IAM) business Authorization (AZ Framework, eSignature) challenges and/or regulatory issues and recommend process, product/service improvements
• Acted on behalf of business stakeholders, overseeing and grooming a combined prioritized backlog for multiple SAFe agile scrum of scrums development teams
• Developed an in-depth understanding of the customer’s business processes, solution user profiles, objectives, expectations, and priorities and communicated those topics to the development teams in the form of user stories
• Developed a PMB Playbook for the PMB Team, containing comprehensive guidance and tools that map out the progression of steps from beginning to completion
• Conducted portfolio level activities capturing the lifecycle roles, responsibilities and associated activities and tasks for the Project Management Branch (PMB) technical advisors
• Led and worked with teams to complete impact analyses, manage risks, and identify opportunities for platform modernization and improvements
• Drove value back to key business Strategic functions by providing scaled and efficient project delivery methodologies, accelerating change, and providing overall initiative execution oversight
• Collaborated with stakeholders within the organization to manage initiatives more effectively and consistently, gathering delivery expertise and lessons learned, and promoting them to corporate standards
• Supported multi-disciplinary projects, managing project schedules, identifying risks, and clearly communicating gaps to project stakeholders
• Kept all stakeholders and participants aligned on project progress, deliverables, obligations, and milestones
• Gathered perspectives and input using appropriate techniques to build consensus, increase awareness, and increase adoption and compliance
• Organized and conducted regular stakeholder meetings, and communicated summaries and action items
• Executed agreed-upon ideas and direction into action, providing clear oversight and accountability, while assisting with driving clarity and decisions
• Provided input on enterprise-wide technology Authorization AZF and eSignature planning, socialization, decisions, and processes; developed strategies for critical solutions
• Produced a Gap Analysis Report to cover Current State, Target State, Gaps, and Remedies
• Performed in-depth analysis on ID proofing and authentication compensating controls to further improve the application’s portfolio security posture
• Assessed the outcome of utilizing the Playbook in production and reported the results of utilizing the Playbook in production, gaps, issues/challenges, and recommended improvements
• Assisted in analysis of business and security needs as it applies to Secure Access Digital Identity, Az Framework, and Electronic Signature, Storage, and Retrieval (ESSAR)
• Provided Engineering technology knowledge of digital identify proofing and authorization in compliance with NIST-800-63 standards and future updates in support of secure access digital identify and authorization requirements.

• Managed life cycle of software defects, through issue identification processes, reporting, monitoring and participated in defect triage meetings with those assigned to investigate issues.
• Conducted technical analysis with review feedback on Unified Work Requests (UWRs) for AIR projects and prior to all system development efforts as well as performed various testing tasks relating to software evaluation Communicated with different Stakeholders, Business Group, and User Group to elicit and to analyze Business Requirements
• Wrote and updated Business Specification Document(s) PBBA Forms Relationship, PBBA Performance Test Plan Draft through conducting portfolio level activities capturing the lifecycle roles, responsibilities and associated activities and tasks.
• Utilized the CLM/RTC repository tool to conduct product risk assessments based on the issues identified and their degrees of severity along the product life cycle
• Reported defects along with QA team and follow up with the Development lead to resolve any outstanding defects
• Conducted software requirements traceability and provided technical review reports, oral feedback, and constructive recommendations to software developers regarding product usability and functionality.
• Authored test procedures used during Unit Testing, User Acceptance Testing (UAT), System Integration testing and Performance testing
• Conducted system requirements reviews together with product analysts, developers, QA Engineers, and other stakeholders, in effort to provide input on functional requirements and mitigate potential problems before they occur
• Proficient in the use of Rational Tool Suite (DOORS, RQM/CLM) for tracking requirements and testing efforts. i.e., unit and integration testing, smoke testing and functional testing, as well as conducted performance evaluations during Sprint test executions
• Proficient in ETL processes which included extract, load, stage, and transform system data using productivity tools, i.e., SecureFX (CRT), Oracle SQL Developer, Eclipse, and SOAP-UI, J2EE, JAVA, JBoss tools across web-based development interfaces
• Created XML test data complete with scenarios that depicted all approved software and systems requirements, as well as approved Change Requests for data structures to be validated via HTTPS protocol over SOAP files on web services request-response model transport mechanism.
• Executed comprehensive test plans and test cases against system hardware and software platforms, based on analysis of requirements, user stories written using Gherkin syntax., use cases as well as new Change Requests.
• Exerted test evaluation efforts required in the resolution of software defects, monitoring and tracking of system defects or ‘bugs’ and with end results provided in a timely manner.
• Participated in the validation of code migration issues upon new software build releases and performed ancillary activities from collaborative sprint action plans.
• Performed application test runs using Oracle SQL developer interface and java applications on JBoss to validate test results, all of which utilize ETL (informatica) processes to support multi-component and Service Oriented Architecture (SOA) based system environment.

(Project 2) SharePoint Developer – Internal Revenue Services (IRS) – Enterprise Services

• Provided support services to Enterprise services customers for specific IT service or set of services. Adhered to service management processes and procedures to meet customer service level agreements and maintain customer satisfaction. Completed root cause analysis of outages or incident trends (often working with managed services partner). Recommended preventative actions
• Developed technical proficiency in (Custom workflows, Web parts, list templates, event receivers, C#.NET, SharePoint Designer, SharePoint 2007, 2010, 2013, O365)
• Provided strong working knowledge of major networking components, network operating systems and basic computer hardware components
• Performed and documented software application configuration and/or coding prepared and executed testing (unit, integration, performance, acceptance) and data conversions using standard tools and following established processes and guidelines. May supervise work of contract developers. Perform Quality assurance
• Planed and managed projects to ensure effective and efficient execution in line with established processes and guidelines and guardrails of scope, timeline, budget, and quality
• Provided strong working knowledge of Incident/Request & Problem Management, also Change Management processes
• Provided SME general knowledge of Windows server operation, maintenance, networking, Active Directory, Windows Internet Information Server (IIS), and SSL certificates

(Project 3) Technical Writer – Health and Human Services (HHS)- (SAMHSA)- Office of Management Technology and Operations (OMTO)- Cybersecurity and Privacy/SD Solutions – Virginia Beach

• Provided support to SAMHSA and the Cybersecurity and Management Support contract as a Technical Writer.
• Researched, outlined, wrote, edited new and existing content to policies and procedures, operating manuals, assessments, presentations/briefs, and other documents working closely with various departments to understand project requirements
• Independently gathered information from subject matter experts to develop, organize, and write procedure and policy manuals, technical specifications, and process documentation
• Worked with development and support leads to identify all documentation repositories, revise, and edit, and determine the best solution for data compilation and centralized storage
• Researched, created, and maintained information architecture templates that uphold organizational and legal standards, and allow for easy data migration
• Developed content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation

• Conducted walk-through, requirements gathering meetings and worked with the stakeholders to ensure the right solution and decomposed user stories written using Gherkin syntax
• Collaborated with client staff to capture requirements for automation and other technical solutions
• Facilitated the Requirements Phase for multiple, simultaneous projects
• Evaluated information gathered from multiple sources, reconciled conflicts, decomposed high-level requirements
• Communicated with different Stakeholders, Business Group, and User Group to elicit and to analyze Business Requirements
• Wrote and updated Business Specification Document(s) ICD/BSD, Business Rules, and Activity Diagrams, State Diagrams and Sequence Diagrams
• Utilized the CLM/RTC repository tool to conduct product risk assessments based on the issues identified and their degrees of severity along the product life cycle
• Conducted technical analysis with review feedback on Unified Work Requests (UWRs) for AIR projects and prior to all system development efforts as well as performed various testing tasks relating to software evaluation
• Executed Test Cases on Rational Test Manager to validate the business requirements
• Reported defects along with QA team and follow up with the Development lead to resolve any outstanding defects
• Analyzed, Negotiated, and Documented Strategic Goals and Drivers, Service Oriented Architecture (SOA), Interoperability, Medical Sign-On (MSO), Security, HL7, 508 Compliance, Usability, Identity Management, and Legal requirements
• Authored test procedures used during Unit Testing, User Acceptance Testing (UAT), System Integration testing and Performance testing
• Created test cases /scripts linked to Test Plans and adapted to depict specific test scenarios and functional requirements to be validated via test outcomes (results)
• Utilized Rational Team Concert (RTC) tools to support test planning, test executions and documentation of test results
• Conducted system requirements reviews together with product analysts, developers, QA Engineers, and other stakeholders, in effort to provide input on functional requirements and mitigate potential problems before they occur
• Proficient in the use of Rational Tool Suite (DOORS, RQM/CLM) for tracking requirements and testing efforts
• I.e., unit and integration testing, smoke testing and functional testing, as well as conducted performance evaluations during Sprint test executions
• Proficient in ETL processes which included extract, load, stage, and transform system data using productivity tools, i.e., SecureFX (CRT), Oracle SQL Developer, Eclipse, and SOAP-UI, J2EE, JAVA, JBoss tools across web-based development interfaces
• Defined Requirements attributes, definitions, and values
• Led internal and external peer reviews of Enterprise-Level Requirements
• Researched, Mapped and Documented Enterprise and Project-Level Requirements traceability
• Participates in development of rollout strategy and execution of pilot programs for new or enhanced product features to client teams
• Assist the client in breaking down and assessing the scope of a project
• Responsible for maintaining a prioritized backlog and communicating priorities to the Product Development Scrum Team
• Recommended processes for consolidation of data from different databases.

• IT Project Management
• Continuously lead 2-3 ongoing process improvement, business analysis, or software application development/implementation projects
• Facilitated and led human centered design sessions and activities within work integrated project teams (W-IPT) and tier teams
• Created user personas, user stories, storyboard, and use cases
• Effectively and frequently communicated direction and guidance in a clear and concise manner to the team to ensure transparency and consistency across the team
• Interfaced and consulted with all levels of personnel, including senior executives, on a regular basis to manage client expectations and establish rapport
• Wrote, maintained, and generated buy-in and approval for project charters, project plans, communication plans, requirement documents and other traditional IT project management artifacts for stakeholders
• Served as ScrumMaster to Agile development projects
• Business Analysis
• Researched, compiled, and analyzed information to develop/revise processes, procedures, presentations, lessons learned, and requirements documentation ensuring that final outputs meet standards for order, clarity, conciseness, style, and terminology
• Proactively identified opportunities to mature the requirements management program and provide recommendations for process improvements based on lessons learned
• Provided timely document review feedback and updates on integrated Master schedules, Contract Data Requirement List (CDRL) artifacts to vendors, developers, and project stakeholders to enable development of Single Sign-On & Context Management (SSO-CM) applications
• Analyzed new and complex project-related problems to generate problem statements and create innovative solutions
• Business Process Reengineering
• Applied process improvement, reengineering methodologies, and internet-related methodologies and principles to conduct process modernization projects
• Provided Strong understanding and experience with IT Governance/Oversight (FISMA, FITARA, CPIC, NIST SP 180, OMB 300 and 53, etc.), Project Planning and Management concepts (Functional Analysis, SDLC, Agile, PMBOK, Requirements Traceability Matrix, etc.), and Project Tools (MS Visio, MS Project, SharePoint, etc.)
• Helped existing agencies, division offices, or project teams’ transition SecOps consolidation processes from As-Is to To-Be to accomplish the departments goals or project activities and objectives through comprehensive analysis of their existing processes
• Supported data modeling, developing wireframes, development of modern business methods, identification of best practices, and creating and assessing performance measurements
• Developed test artifacts, applications help files, and documents for component, integration, system, acceptance, and regression testing
• Performed end-to-end testing and evaluation for CARS and SSK applications while in their Development Lifecycle using system analytics throughout component, integration, system, acceptance, and regression stages of production
• Presented documented test results to management and project stakeholders in using USDA standard report format
• Prioritized defect severity, risk and impact levels based on overall system-level assessments to highlight program risks as documented via Serena Teamtrack repository
• Provided timely document review feedback and updates on integrated master schedules, Contract Data Requirement List (CDRL) artifacts to vendors, developers and project stakeholders to enable development of Single Sign-On & Context Management (SSO-CM) applications
• Provided leadership to other contractor specialists in areas of CONOPS, strategic planning, Architecture, POAMs, portfolio management, governance and compliance
• Communication
• Provided group facilitation, interviewing, training, and additional forms of knowledge transfer
• Provided strategic, tactical business cases and communication support to stakeholders for initiatives and projects such as OCIO correspondence tool
• Drafted communication on behalf of stakeholders
• Served as key point of contact for department-wide projects such as Robotic Process Automation (RPA) and Software Asset Management (SWAM Application Whitelisting) implementation

• Strategy & Planning
• Worked extensively with Jira to manage project scrum task schedule through defined workflow to prioritize backlog, technical documentation, reporting and track change management within an Agile environment
• Meet with decision makers, systems owners, and end users to define business, financial, and operations requirements and systems goals, and identify and resolve systems issues
• Defined project scope, objectives, staffing, resources, and deliverables
• Lead design sessions in prototyping new systems for enhancing business processes, operations, and information process flow in a hybrid Waterfall and Agile environment
• Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems
• Brought best practice and commitment to problem solving including skills to diagnose, evaluate and resolve complex problems and queries, and escalate as appropriate according to defined processes
• Elicited stakeholder requirements BRD using interviews, document analysis, workshops, and workflow analysis
• Distilled information based on specific user/business needs as well as decompose high level requirements into detailed functional requirements FRD
• Captured, defined, analyzed, and translated functional and non-functional business requirements (BRD) into activity diagrams, user stories written using Gherkin syntax
• System use cases and supplemental specifications that contribute to effective software development
• Participated in system/subsystem requirements review processes that verify functional completeness, prevent redundancies, and minimize system risks to end products
• Evaluated vendor-produced software test plan and test case procedures prior to pre-production developmental test and evaluation (DT&E)
• Led IV&V efforts in software development and execution of test cases for Unit Testing, User Acceptance Testing (UAT), System Integration testing and Performance testing
• Monitored and compared UAT test results against system expectations, compliance, and standards
• Evaluated, ranked, and prioritized risk severity and impact levels as identified at system-level assessments to highlight program risks and promote their visibility to stakeholders during development
• Created wireframes and/or mock-ups to graphically represent the functionality
• Worked with the quality assurance team to validate system acceptance and user acceptance test plans and test scripts to ensure error free applications, tools, and reports
• Assists in analyzing testing results throughout the project
• Identify and establish scope and parameters of systems analysis to define outcome criteria and measure-taking actions
• Acquisition & Deployment
• Engaged in ServiceNow requirements (Technology Services, On-boarding services etc.) for application development, design and deployment
• Facilitated roll out of ServiceNow modules
• Estimated and project managed implementations of state Legislations
• Collaborate in the planning, design, development, and deployment of new applications, and enhancements to existing applications
• Conduct research on software and hardware products to justify recommendations and to support purchasing efforts
• Operational Management
• Prepared and delivered reports, recommendations, or alternatives that address existing and potential trouble areas in operating systems across the organization
• Created system design proposals
• Performed cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions
• Worked with change management and transition teams to implement training, integrated legacy systems with new systems, implementing and manage project changes and interventions processes within ServiceNow
• Great IT Service Management (ITSM) experience in Service Catalog, Requirement Fulfillment, Self Service Portal, Incident Management, Change Management, Problem Management, Learning Management on ServiceNow platform
• Provided customer and peer support for critical business applications, such as Marriage, Notary, License and PaperVision programs
• Developed and ran periodic global "ITSM monthly Performance metrics report" with scheduled reports in ServiceNow and compared with ITSM Scorecard with focus on strategic KPIs
• Work in an agile-scrum environment where documentation, diligence, and team collaboration are required
• Significant project management experience and high attention to detail
• Ensured compatibility and interoperability of in-house computing systems, performing accessibility testing on various platforms including Windows and MacOS
• Create systems models, specifications, diagrams, and charts to provide direction to system programmers
• Coordinated and performed in-depth tests, including end-user reviews for modified and new systems, and post-implementation support
• Performed system risk analysis, developed integration between ServiceNow and external systems, configuring the ITIL tools accordingly, Unit/System test and UAT
• Provided orientation and training to end users for modified and new systems

• Provided technical support to users via telephone, email or in person; input, updates, and closed support tickets; escalated issues appropriately to ensure timely resolution; monitored support activity to identify trends or emerging issues and recommended solutions such as Implementing ServiceNow for Ticketing and Change Management and configuring the ITIL tools
• Collaborated with end users to gather requirements (BRD), created (FRD), streamlined case definitions, developed solutions with SQL and SSRS, deployed and ensured proper testing and validation; design and develop reports as per signed off business requirements in a functional Agile method environment
• Facilitated roll out of ServiceNow and YARDI modules
• Developed and ran periodic global "ITSM monthly Performance metrics report" with scheduled reports in ServiceNow and compared with ITSM Scorecard with focus on strategic KPIs
• Led an operations business team in the development and testing of an online, interactive customer service relationship management (Yardi CRM) system that centralized account opening information and improved customer service
• Effectively composed technical and non-technical documents such as Functional Specifications, Technical Design Specifications, operation guides, process flows, and other technical schematics, including writing update for task/project status and reports
• Worked closely with management to monitor emerging applications and available upgrades and recommended enhancements to increase efficiency, data integrity, resolved system challenges and expanded functionality
• Coordinated and managed IT SOX compliance for tracking system and application changes, requests, QA testing, approvals and communication between approvers and initiators, quarterly internal audit, and staff training
• Participated in report administration, maintenance, troubleshooting, tuning, end user support and data reconciliation
• Ensured change management, incident management, design and development procedures and process were followed and documented
• Created specification in the form of pseudocode for developing metrics used to measure the quality of the key KPI’s
• Developed queries in SQL management studio, analyses in Yardi BI Enterprise, or reports from SSRS and Yardi application for operations or management staff of assigned business unit(s)
• Evaluated vendor-produced software test plan and test case procedures prior to pre-production developmental test and evaluation (DT&E)
• Led IV&V efforts in software development and execution of test cases for Unit Testing, User Acceptance Testing (UAT), System Integration testing and Performance testing
• Monitored and compared UAT test results against system expectations, compliance and standards
• Evaluated, ranked and prioritized risk severity and impact levels as identified at system-level assessments to highlight program risks and promote their visibility to stakeholders during development
• Worked with marketing division to create, manage and enhance a comprehensive communication program tracking tool, automated development of internal and external briefings, e-mail templates, web-based communication dashboards, electronic presentation setup, talking points, and other tactics on demand or through the SSRS Scheduler
• Working directly with Marketing and other business division decision-makers and subject matter experts at multiple levels to develop communications that support business objectives through reporting
• Performed systems analysis, upgrades, installation, testing, and training for business applications
• Liaison with business users and 3rd party vendors to ensure that changes were managed effectively

• Preparing Business Requirements documents (BRD)/(FRD) of Business Unit Reports, Metrics & Trend Analysis
• Publishing Incident tickets and Change request reporting /metrics on team performance and productivity to the technology management
• Publishing Risk & controls compliance reports targeting the business unit to adhere risk compliance
• Developed Reports on SAP Business Intelligence tool
• Performed analysis of products, components and services using Tableau data management tools
• Offered impact analyses and recommended changes
• Facilitated problem resolution and maintained customer relationships
• Developed queries, analyses, or reports from applications for operations or management staff
• Team repository designing and development on SharePoint and customizing reports
• Transmitted reports to centralized reporting system with business rule specifications
• Identified Gaps and Streamlining recertification process of User access to Application/Server/Database access for risk mitigation
• Deployment of the WW IT solution / Interface between business team and project team
• Systems technical and functional specifications/tests of new system release
• User training, assistance and communication, and wrote and applied procedures related to information system