John Frommeyer
Maineville
Summary
Dependable with a proven track record in delivering exceptional customer service. Recognized for engaging communication skills and the ability to handle challenging situations, ensuring a positive experience for guests. Reliable and adaptable professional with strong multitasking and communication skills. Proven ability to enhance customer satisfaction and team performance in fast-paced environments.
Overview
9
9
years of professional experience
Work History
National Guard
Ohio Army National Guard
Woodlawn, OH
11.2024 - Current
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Bar Tender
Ladder 19
Cincinnati, OH
08.2021 - 12.2025
- Provided exceptional customer service, enhancing guest experience and satisfaction.
- Managed bar inventory, ensuring stock levels met operational demands.
- Trained new bartenders on techniques and customer interaction protocols.
- Implemented efficient workflows to optimize service speed during peak hours.
- Maintained cleanliness and organization of bar area in compliance with health regulations.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Valet Driver
Renaissance Hotel
Cincinnati, OH
01.2021 - 08.2021
- Coordinated vehicle parking and retrieval for guests, ensuring timely service and satisfaction.
- Maintained knowledge of hotel layout and local attractions to assist guests with inquiries.
- Ensured proper handling and care of vehicles, minimizing risk of damage during service.
- Streamlined vehicle retrieval process by implementing efficient communication strategies with front desk staff.
- Managed peak traffic hours effectively, maintaining high levels of service under pressure.
- Increased repeat business through exceptional customer interactions and professional demeanor.
Shift Manager
Skyline
Maineville, OH
12.2016 - 01.2020
- Supervised daily operations, ensuring adherence to safety and quality standards.
- Trained and mentored team members on best practices and workflow efficiency.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Resolved customer concerns promptly, maintaining high satisfaction levels.
Education
No Degree - Criminal Justice
University of Cincinnati
Cincinnati, OHHigh School Diploma -
Little Miami High School
Morrow05-2019
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Engaging personality
- Handling difficult customers
Timeline
National Guard
Ohio Army National Guard
11.2024 - Current
Bar Tender
Ladder 19
08.2021 - 12.2025
Valet Driver
Renaissance Hotel
01.2021 - 08.2021
Shift Manager
Skyline
12.2016 - 01.2020
No Degree - Criminal Justice
University of Cincinnati
High School Diploma -
Little Miami High School