John Gilchrist
Austin,TX
Summary
Dynamic and results-oriented professional with extensive experience in customer service and inventory control, notably at the University of Texas at Austin. Excelled in enhancing customer satisfaction and streamlining inventory processes. Determined professional with dedication to hard work and team player attitude.
Overview
9
9
years of professional experience
Work History
Store Clerk III
University Of Texas At Austin
04.2019 - Current
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items, and printed receipts.
- Replenished sales floor items and organized shelves, racks, and bins for optimal appearance.
- Provided backroom support by organizing incoming shipments, tagging items correctly, storing items in the proper location, and restocking shelves as needed.
- Performed inventory control, such as counting, and stocking items.
- Placed orders daily for items that sold out or reached the ordering point in the store's inventory
- Facilitated timely delivery of goods by closely monitoring orders and addressing any delays or discrepancies.
- Executed billing tasks and recorded information in company database.
- Interacted with customers to resolve billing disputes and respond to inquiries.
- Processed customer refunds and adjustments according to company policies.
- provided invoices as needed to different departments
Bakery Clerk
Randalls
07.2018 - 04.2019
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Packaged fresh baked goods daily, ensuring consistent high-quality products for customers.
- Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
- Prioritized helping customers over completing other routine tasks in store.
Research Lab Assistant
University Of Alabama At Birmingham
08.2017 - 02.2018
- Documented experimental data and completed reports.
- Maintained inventory of needed supplies and reagents for laboratory operation.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Participated in lab meetings and project presentations.
- Prepared samples for analysis by performing complex sample preparation tasks.
- Prepared reagents and solutions following standard laboratory formulas and procedures.
Assistant Deli Manager
The Fresh Market
02.2016 - 08.2017
- Trained new team members in proper food handling techniques, equipment usage, and company policies.
- Provided excellent customer service by addressing inquiries promptly and professionally while maintaining a helpful demeanor.
- Maintained a clean and safe work environment, adhering to food safety guidelines and procedures.
- Ensured accurate record-keeping of daily temperature logs as well as maintenance activities performed on deli equipment.
- Controlled freshness of products by rotating and removing out of code merchandise.
- Efficiently processed orders for both walk-in customers and catering clients, ensuring accuracy and timely fulfillment of requests.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Assisted department manager weekly with inventory and ordering.
Cash Office Associate
Kmart, Sears Holding
12.2015 - 02.2016
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Prepared bank deposits, ensuring proper accounting practices were followed for secure fund transfers.
- Investigated discrepancies of cash register and POS System totals to resolve errors.
- Enhanced cash handling accuracy by conducting daily cash office audits and reconciliations.
- Prepared bank deposits and corporate cash shipments.
- Maintained accurate financial records with diligent data entry and documentation of transactions.
- Sorted and counted coin and currency to make change for associates.
Layaway Associate
Kmart, Sears Holding
11.2015 - 12.2015
- Managed inventory of layaway items, ensuring proper storage and easy retrieval upon payment completion.
- Supported loss prevention efforts by monitoring high-value items placed on layaway and following established security protocols.
- Enhanced customer satisfaction by providing efficient and accurate layaway services.
Education
Master of Science - Biotechnology
University of Alabama At Birmingham
Birmingham, AL07.2017
Bachelor of Science - Bilogy
Univeristy of Alabama At Birmingham
Birmingham, AL05.2015
Skills
- Customer Service
- Reliability and punctuality
- Store maintenance
- Stock replenishment
- Storage Organization
- Inventory Control
- Payment Processing
- Product Knowledge
- Credits and Refunds
- Return and Exchange Processing
Timeline
Store Clerk III
University Of Texas At Austin
04.2019 - Current
Bakery Clerk
Randalls
07.2018 - 04.2019
Research Lab Assistant
University Of Alabama At Birmingham
08.2017 - 02.2018
Assistant Deli Manager
The Fresh Market
02.2016 - 08.2017
Cash Office Associate
Kmart, Sears Holding
12.2015 - 02.2016
Layaway Associate
Kmart, Sears Holding
11.2015 - 12.2015
Master of Science - Biotechnology
University of Alabama At Birmingham
Bachelor of Science - Bilogy
Univeristy of Alabama At Birmingham