John Grouss
Hillsborough,New Jersey
Summary
Operations coordinator with expertise in project management, team leadership, and scheduling. Proven ability to multitask in customer service environments while maintaining effective time management. Committed to delivering exceptional customer experiences and fostering positive interactions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sports Programs & Operations Coordinator
Iron Peak Sports and Events
Hillsborough, NJ
08.2023 - Current
- Develop and implement engaging adult sports leagues (e.g., basketball, volleyball, soccer) resulting in a 100% participation increase (from 5- 14 teams) in just over 6 months.
- Managed and scheduled 30+ staff members for sports department, optimizing operations and enhancing task delegation.
- Managed the sports department budget, developing and adhering to financial plans while maximizing resource allocation.
- Oversaw creation, production, and sales of retail apparel for sports leagues, improving inventory management and boosting customer satisfaction.
- Maintained operation and upkeep of athletic facility, coordinating repairs and preventative maintenance to ensure safety and functionality.
- Provided support and organization for club teams, ensuring they have the necessary resources and a positive experience.
- Efficiently set up and broke down for various sporting events within the department, ensuring a seamless event experience.
Data Entry II
Suvi Global Services
North Brunswick, NJ
11.2022 - 08.2023
- Managed invoicing for ocean shipments, ensuring accuracy in financial records.
- Maintained financial and operational records, improving data integrity across manual and electronic systems.
- Created packing lists and mailing labels for outbound freight, facilitating efficient processing of ocean shipments.
- Worked closely with the Department of State on ocean shipments to federal, civilian, and government facilities around the world using Integrated Logistics Management System (ILMS)
Supervisor/Arcade Manager/Lacrosse Coach
Iron Peak Sports and Events
Hillsborough, NJ
08.2021 - 11.2022
- Monitored and evaluated athlete performance, implementing enhancements to address individual needs.
- Delivered constructive feedback through encouragement and motivation, fostering player development.
- Oversaw daily operations and special projects, supervising 4-5 team members in a 3000-square-foot sports facility.
- Ensure sales transactions, reports, and nightly drops are reconciled and accurate
- Knowledgeable about facility programs (format, pricing, meeting dates/times)
- Maintain confidentiality and discretion with guest and Team Member information
- Know and enforce the venue policies and procedures
Education
Bachelor of Arts - Criminal Justice and Homeland Security
Rider University
Lawrenceville, NJ12.2021
Skills
- Microsoft Word, Excel, Powerpoint
- Integrated Logistics Management System Database (ILMS)
- Social Media
- Program Development & Implementation
- Staff Management & Scheduling
- Budget Management & Financial Analysis
- Facility Operations & Maintenance
- Event Planning & Execution
- Project Management
- Communication & Interpersonal Skills
- Customer Service
Certification
Public Trust Clearance, 2023
Activities
Rider University, Varsity Lacrosse Club Team, Goalie and Defenseman, 09/01/16, 05/01/19
Timeline
Sports Programs & Operations Coordinator
Iron Peak Sports and Events
08.2023 - Current
Data Entry II
Suvi Global Services
11.2022 - 08.2023
Supervisor/Arcade Manager/Lacrosse Coach
Iron Peak Sports and Events
08.2021 - 11.2022
Bachelor of Arts - Criminal Justice and Homeland Security
Rider University