John H Piper III
Orange,TX
Summary
Hard worker with management experience/ (serve safe certified)and exceptional people skills. Versed in Scheduling/Inventory and welding/machine operation. with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
15
15
years of professional experience
Work History
Agm / Acting GM
Mas Restraunt Group
Liberty, TX
09.2022 - Current
- Managed all aspects of daily business operations including staffing, scheduling, inventory control, customer service and sales. Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
- Guided management and supervisory staff to promote smooth operations.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Delegated work to staff, setting priorities and goals.
Agm / Acting GM
Pizza Hut
Bridge City, TX
09.2021 - Current
- Built and maintained loyal, long-term customer relationships through effective account management.
- Designed sales and service strategies to improve revenue and retention.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Guided management and supervisory staff to promote smooth operations.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Supervised employees through planning, assignments and direction.
- Created schedules and monitored payroll to remain within budget.
- Developed service and sales strategies to improve retention and revenue.
- Recruited, interviewed and hired qualified staff for open positions.
- Administered employee discipline through verbal and written warnings.
- Trained employees on duties, policies and procedures.
- Tracked monthly sales to generate reports for business development planning.
- Successfully passed 3 steritech inspections with 4 deviations or less
General Manager
IHOP
Beaumont, TX
08.2019 - 09.2021
AgmAgmRestraunt
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Guided management and supervisory staff to promote smooth operations.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Created schedules and monitored payroll to remain within budget.
- Developed service and sales strategies to improve retention and revenue.
- Recruited, interviewed and hired qualified staff for open positions.
- Tracked monthly sales to generate reports for business development planning.
- Monitored and performed multiple food safety assessments.
Production Scheduler, forklift operator
Fleet Metal
Sylacauga, AL
06.2015 - 09.2018
- Immediately reported any safety and quality issues to management
- Performed inventory cycle counts as needed
- Operated equipment with focus on safety and efficiency
- Loaded items in the optimal manner to maximize efficiency of work
- Used equipment such as loaders, hand trucks, forklifts and cranes in a safe and efficient manner
- Collaborated in a team environment to maintain high levels of productivity
- Monitored counts, weights and measures to verify accuracy
- Helped less experienced staff manage daily assignments
- Wrote reports and correspondence from dictation and handwritten notes
- Compiled and analyzed data using spreadsheets or other database software such as word and [excel]
- Responded to telephone inquiries from clients, vendors and the public
- Supervised [3] office staff members in daily tasks and performance
- Reviewed incoming correspondence and determined the action required and its priority.
Crew Member
Taco Bell, Childresburgh
, Al
01.2013 - 06.2015
- Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles
- Carefully maintained sanitation, health and safety standards in all work areas
- Up-sold additional menu items, beverages and desserts to increase restaurant profits
- Prepared items according to written or verbal orders, working on several different orders simultaneously
- Mastered Point of Sale (POS) computer system for automated order taking
- Cleaned food preparation areas, cooking surfaces, and utensils
- Correctly received orders, processed payments and responded appropriately to guest concerns
- Worked well with teammates and openly invited coaching from the management team.
Plane Captain
Us Navy
Virginia beach, VA
07.2009 - 01.2013
- Directed pilots using hand signals to maneuver aircraft safely and secured parked aircraft with chocks and tie-downs
- Launched and recovered [F18] aircraft during day and night hours in accordance with company guidelines
- Performed pre-flight and post-flight maintenance inspections to prepare [F18] aircraft for flights
- Examined tires for adequate air pressure and condition, removed and replaced defective tires to ensure aircraft safety.
Timeline
Agm / Acting GM
Mas Restraunt Group
09.2022 - Current
Agm / Acting GM
Pizza Hut
09.2021 - Current
General Manager
IHOP
08.2019 - 09.2021
Production Scheduler, forklift operator
Fleet Metal
06.2015 - 09.2018
Crew Member
Taco Bell, Childresburgh
01.2013 - 06.2015
Plane Captain
Us Navy
07.2009 - 01.2013
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