John Hanley
Ashford,CT
Summary
Retail professional with robust background in management, driving sales, and enhancing customer experiences. Known for strong team collaboration and adaptability to changing retail environments. Expertise in product knowledge and active listening, ensuring customer satisfaction and loyalty. Reliable, results-driven, with excellent communication and problem-solving skills.
Overview
18
18
years of professional experience
Skills
- Customer service
- Teamwork and collaboration
- Communication
- Policy and procedure adherence
- Problem-solving
- Time management
- Reliability and punctuality
- Data entry
- Google and Microsoft Suite
Work History
Retail Sales Associate
AAA Club Alliance
03.2023 - Current
- Greet customers and assist them with product selection, travel planning, membership sales, and DMV Services
- Follow and enforce state and federal guidelines pertaining to customer privacy and issuance of federal identification including the REAL Id
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Store Leader
Gamestop Inc
09.2007 - 03.2023
- Managed two retail locations simultaneously with a combined annual revenue of over three million per year.
- Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
- Worked closely with district managers and corporate leaders on strategic planning initiatives and implemented action plans.
- Improved employee retention rates through fostering a supportive work culture that promoted growth opportunities.
- Tracked and exceeded sales and performance metrics to lead my teams to the top 2% of the company in 2019, 2020, and 2021; achieving "Winner's Circle" awards and recognition
- Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
- Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
Front End Manager
Big Y Supermarket
06.2007 - 05.2008
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
- Promoted from cashier to front end manager within one year, demonstrating rapid growth in leadership abilities and operational knowledge.
Education
Life Sciences
University of Houston
Houston, TXHigh School Diploma -
St. Bernard High School
Uncasville, CTTimeline
Retail Sales Associate
AAA Club Alliance
03.2023 - Current
Store Leader
Gamestop Inc
09.2007 - 03.2023
Front End Manager
Big Y Supermarket
06.2007 - 05.2008
Life Sciences
University of Houston
High School Diploma -
St. Bernard High School
Similar Profiles
Olivia LovelaceOlivia Lovelace
Roadside Assistant (work from home) at AAA Club AllianceRoadside Assistant (work from home) at AAA Club Alliance
Amelia JacksonAmelia Jackson
Retail Sales Associate at AAA Club AllianceRetail Sales Associate at AAA Club Alliance
Amy CodyAmy Cody
Associate Counselor at AAA Club Alliance - RemoteAssociate Counselor at AAA Club Alliance - Remote
Renee WilliamsRenee Williams
Administrative Assistant at Carolina Precision Technologies, LLCAdministrative Assistant at Carolina Precision Technologies, LLC
Maeve GradyMaeve Grady
Programming Council at Zeta Tau Alpha, Lambda BetaProgramming Council at Zeta Tau Alpha, Lambda Beta