John Henry Higgins
Summary
Dynamic Maintenance Technician with a proven track record at Cottage Grove Place, Paul Davis, and Johnson University excelling in preventive maintenance and mechanical troubleshooting. Skilled in using power tools and a service-oriented mindset to enhance resident satisfaction and facility efficiency. Achieved significant improvements in operational workflows, demonstrating exceptional problem-solving and communication abilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Maintenance Technician
Cottage Grove Place
09.2023 - Current
- Operated various hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for replacement, repair, or maintenance of facility.
- Completed daily, weekly, and monthly checklists on building to maintain records of scheduled maintenance procedures.
- Skills in carpentry, drywall, painting, cabinetry, flooring, minor electrical, and minor plumbing.
- Proficient in refurbishing or repairing housing units in a multi-unit setting with residents currently residing in units or potential residents of units.
- Communicates effectively and efficiently with friendly and trustworthy manner towards residents.
Housekeeping Supervisor/Assistant Chief
VA Hospital
04.2020 - 09.2023
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- As a GS-12, planned, prepared, and coordinated all tasks within the EMS departments to include: housekeeping, laundry, linen appropriations, ordering, equipment maintenance, and customer experience.
Facilities and Landscape Technician
Johnson University (Florida)
10.2018 - 04.2020
- Managed inventory of tools, equipment, and supplies effectively to ensure availability and minimize downtime on job sites.
- Performed regular maintenance tasks, such as mowing, edging, trimming, and pruning to enhance property aesthetics.
- Provided training and guidance to new team members, sharing knowledge of best practices and industry standards for exceptional service delivery.
- Coordinated effectively with fellow technicians on projects from conception through completion for seamless workflow execution.
- Completed or coordinated the completion of all work orders of facility and landscaping work.
- Part of planning and preparations of events such as graduations, sporting events, and walk throughs.
- Installed various hardscape elements like retaining walls, patios, walkways, and fences for improved functionality and curb appeal.
- Increased customer retention by addressing concerns promptly, providing exceptional service, and fostering positive relationships.
Housekeeper/Supervisor
VA Hospital
04.2016 - 04.2020
- Enhanced guest satisfaction by maintaining a clean and organized environment in all assigned areas.
- Managed team productivity and workflow to exceed quality standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Optimized resource utilization by effectively scheduling staff shifts according to workload demands.
- Worked with front desk to respond promptly to all guest requests.
- Contributed to revenue generation initiatives through upselling additional services as appropriate during guest interactions.
- Implemented safety protocols and trained staff on proper handling of chemicals to minimize accidents and injuries.
Operations Manager
Kona Ice
09.2018 - 02.2020
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Line Cook
Buffalo Wild Wings
01.2015 - 04.2016
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Water Restoration Technician
Paul Davis (South Indianapolis)
04.2014 - 12.2014
- Reduced property loss by promptly responding to emergency calls and quickly assessing the extent of water damage.
- Mitigated potential health hazards by properly identifying and removing mold growth during water damage cleanup processes.
- Upheld company reputation by maintaining a professional appearance and demeanor when interacting with clients, insurance adjusters, and other stakeholders in the restoration process.
- Promoted a safe working environment through strict adherence to OSHA safety regulations while performing various restoration tasks such as demolition, drying, cleaning, or reconstruction efforts.
- Safeguarded clients'' properties from further damages, securing affected areas using tarps, boards, or other appropriate methods upon arrival at job sites.
- Maintained up-to-date knowledge on industry advancements with continuing education coursework in water damage restoration techniques and equipment use.
- Boosted customer confidence through excellent communication skills, keeping them informed about project timelines and expected outcomes throughout the entire process.
Education
Bachelor of Science - Pastoral Care And Counseling
Johnson University
Kissimmee, FL08-2023
Skills
- Preventive Maintenance
- Building maintenance
- Mechanical troubleshooting
- Troubleshooting skills
- Power tools proficiency
- Drywall repair
- Painting
- Plumbing repairs
- Apartment maintenance
- Electrical troubleshooting
- Service-oriented mindset
Certification
CDL Class A
Water/Mold/Mildew Certifications (non-IA)
Upholstery/Ozone Decontamination Certifications (non-IA)
Timeline
Maintenance Technician
Cottage Grove Place
09.2023 - Current
Housekeeping Supervisor/Assistant Chief
VA Hospital
04.2020 - 09.2023
Facilities and Landscape Technician
Johnson University (Florida)
10.2018 - 04.2020
Operations Manager
Kona Ice
09.2018 - 02.2020
Housekeeper/Supervisor
VA Hospital
04.2016 - 04.2020
Line Cook
Buffalo Wild Wings
01.2015 - 04.2016
Water Restoration Technician
Paul Davis (South Indianapolis)
04.2014 - 12.2014
Bachelor of Science - Pastoral Care And Counseling
Johnson University
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