Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Timeline
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John H. Pierce

John H. Pierce

System Engineer
Independence,MO

Summary

Veteran Systems Engineer versed in developing solutions for mission-critical needs. Specializes in deploying systems within ongoing operations while causing minimal disruptions. Committed to verifying compatibility, required operational thresholds and budgetary compliance of developed products.

Overview

11
11
years of professional experience
1
1
year of post-secondary education

Work History

System Engineer

Oracle/Cerner
Kansas City, MO
01.2020 - Current
  • Implemented new Salesforce environment and assisted developers in updating their applications
  • Completed software updates and assessed security patches for optimized computer use.
  • Worked with stakeholders to determine implementation and integration of system-oriented projects.
  • Configured, tested and maintained F5 network equipment.
  • Wrote and maintained technical documentation.
  • Coordinated deployments of new software, feature updates and fixes.

System Administrator

Leavenworth Public Library
Leavenworth, Kansas
03.2015 - 01.2020
  • Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
  • Adopted cost-effective, useful solutions to implement into current systems.
  • Worked with users to determine areas of technology in need of improved usability.
  • Implemented internet and intranet applications on multiple platforms.
  • Spearheaded inventory control measures to replenish and maintain IT equipment.
  • Served as subject matter expert on proposed technology purchases.

Apple Specialist

Apple
Kansas City, Missouri
04.2012 - 02.2015
  • Managed call flow to respond to technical support needs of customers.
  • Supporting Apple and device software, as well Mentoring new hires
  • Resolved service and technical problems for customers by asking clear and specific questions.
  • Used internal ticketing systems to manage, track and process actions taken on customer accounts, passwords and product support resolutions.

Education

Certification - Media Communication

Full Sail University
Winter Park, FL
09.2014 - 05.2015

Certification - Computer And Information Sciences

Hillyard Technical Center
Saint Joseph, MO
09.2003 - 05.2004

Skills

    Network and Firewall Administration

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Accomplishments

  • Salesforce — Cerner/Oracle’s Salesforce
  • Implement all of the custom code for Cerner/Oracle’s Salesforce rollout, as well as Windows Azure cross talk implementations
  • Processing Snowflake code for cross support between our Azure environments
  • Processing decommissioning of older 2013 windows servers.Prop up and help complete transition for Windows Server 2019 from previous 2013 servers
  • Oracle/Cerner — LECHelped support the transition of Cerner system’s for oracle integration after Cerner was acquired by Oracle
  • This entailed supporting developer teams in updating all of the code they needed deployed for redirects, as well server connections across all of cerner’s websites
  • While still maintaining systems for countries who have/had not gone through the LEC integration yet.

Software

Windows OS

Windows Server OS

MacOS

IOS/IpadOS

Ubuntu

Android

Timeline

System Engineer

Oracle/Cerner
01.2020 - Current

System Administrator

Leavenworth Public Library
03.2015 - 01.2020

Certification - Media Communication

Full Sail University
09.2014 - 05.2015

Apple Specialist

Apple
04.2012 - 02.2015

Certification - Computer And Information Sciences

Hillyard Technical Center
09.2003 - 05.2004

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John H. PierceSystem Engineer