John Guerra
San Antonio,TX
Summary
Accomplished Assistant Store Manager with 3 years of managerial experience in a retail setting. Areas of expertise include sales, recruiting and people management.
Overview
12
12
years of professional experience
Work History
Employee Development Manager
Santikos Embassy Theater
San Antonio, Texas
07.2013 - Current
- Select, schedule, train and supervise properly skilled concession and bar staff in a positive guest and employee-friendly manner.
- Able to lead a team of 30 entry level employees.
- Maintain efficiency and productivity while keeping product quality and service Ensure our guest experience is positive and memorable, responding to service recovery issues in an urgent and friendly manner.
- Assist in preparation and monitoring of budget; forecast and efficiently manage inventory and quantity ordering to minimize waste.
- Executes security, safety and sanitation standards.
- Ensures team members have the tools necessary to complete their jobs.
- Regularly obtains feedback from clients and guests to improve operations.
- Daily achieves assigned sales, cost and budget goals.
- Clean auditoriums, concession area, arcades and restrooms - pick up trash, sweep, mop, wipe counters, tables, walls and rails Greet incoming and outgoing guests with eye contact and friendly smile Accurately, honestly and quickly receive cash and credit card payments and make change to concession and box office guests Professionally answer phones and properly answer questions regarding show times and hours of operation Keep General Manager informed with complete and timely information of matters that require a higher level of attention.
- Ensure compliance with food and liquor, health and sanitation, local, state and federal regulations.
- Understands all menus, product offerings, packaging and pricing.
- Builds and maintains strong relationships with guests.
- Effectively verifies opening and closing inventories.
- Able to effectively communicate both verbally and written, with all levels of employees, guest and management in an attentive, friendly, courteous and service oriented manner.
- Available and willing to work weekends, holidays and evenings; additional hours as required
- Operated a cash register for cash, check and credit card transactions with 100% accuracy.
- Stocked and replenished merchandise according to store merchandising layouts.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Cleaned and organized the store, including the checkout desk and displays.
- Alerted customers to upcoming sales events and promotions.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Welcomed customers into the store and helped them locate items.
- Educated customers about the brand to incite excitement about the company’s mission and values.
- Followed up with customers each day to verify that they were satisfied with purchases.
- Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Communicated clear expectations and goals to each team member.
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
- Worked with the management team to implement the proper division of responsibilities.
- Actively pursued personal learning and development opportunities.
- Strategically scheduled team members to maintain optimal staffing levels at all times.
- Supervised and directed all merchandise and shipment processing.
- Answered customer telephone calls promptly and in an appropriate manner.
Education
High School Diploma -
MacArthur High School
July 2014
Associate of Applied Science - Business Management
San Antonio College
Current
Covers Accounting, Human Recourses, Marketing, and Computer Applications courses. - undefined
present
Skills
- Customer-oriented
- Active listening skills
- Consistently meets sales goals
- Credit card transactions
- Retail sales
- Natural leader
- Computer literate
- POS systems knowledge
- Upselling techniques
- Stocking
- Skilled problem solver
- Shipment processing
- Motivated team player
- Employee relations
Timeline
Employee Development Manager
Santikos Embassy Theater
07.2013 - Current
High School Diploma -
MacArthur High School
Associate of Applied Science - Business Management
San Antonio College
Covers Accounting, Human Recourses, Marketing, and Computer Applications courses. - undefined
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