Johnier Marquez
Hollywood
Summary
Seasoned Operations Manager and Loss Prevention Officer with a proven track record at Marriott International, Inc., specializing in crime prevention and enhancing public safety. Expert in CCTV monitoring and fostering strong client relationships, I've significantly reduced security threats. Skilled in developing operational procedures that ensure quality standards, my leadership has consistently improved team efficiency and customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Loss Prevention Officer
Marriott International, Inc.
Dania Beach
08.2024 - 02.2025
- Identified and reported security threats, reducing unsafe conditions or hazards.
- Prepared detailed incident reports following any theft or attempted theft.
- Conducted regular surveillance of the property through CCTV and floor patrols.
- Maintained a safe and secure environment for guests and employees.
- Used computers and software to generate concise reporting.
- Enforced access controls to restricted areas to prevent unauthorized entry.
- Provided friendly and professional assistance to employees, visitors and guests.
Operations Manager
Sky Glass & Mirrors
Pembroke Pines
05.2017 - 07.2024
- Managed team operations for optimal efficiency and maintained high quality.
- Developed and implemented operational procedures to ensure quality standards are met.
- Prepared staff work schedules and assigned team members to specific duties.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Delivered positive customer experiences by implementing effective quality assurance practices.
Education
High School Diploma -
McArthur High School
Hollywood, FL05-2017
Radiology
Keiser University
Pembroke Pines, FLSkills
- Crime prevention
- Theft prevention
- CCTV monitoring
- Perimeter security
- Public safety
- Investigations
- Law enforcement collaboration
- Property patrol
- Patrol procedures
Certification
- Class D security license
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Loss Prevention Officer
Marriott International, Inc.
08.2024 - 02.2025
Operations Manager
Sky Glass & Mirrors
05.2017 - 07.2024
High School Diploma -
McArthur High School
Radiology
Keiser University
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