Johnion Thornton
Muncie,IN
Summary
With a proven track record at White River Valley Pizza Hut, I excel in operations management and building relationships, enhancing team productivity by over 100%. My strategic planning and personable approach have consistently driven business growth, showcasing my ability to lead with dynamic solutions and foster team development.
Overview
23
23
years of professional experience
Work History
Area Coach
White River Valley Pizza Hut
12.2017 - 09.2022
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Managed senior-level personnel working in marketing and sales capacities.
- Developed detailed plans based on broad guidance and direction.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Launched quality assurance practices for each phase of development
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Co-Owner/Operator
FM Music LLC
03.2005 - 12.2017
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Trained and guided team members to maintain high productivity and performance metrics.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reduced operational risks while organizing data to forecast performance trends.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Interacted well with customers to build connections and nurture relationships.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Raised property accuracy and accountability by creating new automated tracking method.
- Set up events, helped Downtown Development with their events.
- Worked with Ball State University to help their interns get more work and experience.
- Set up local marketing program with street teams to help market and clean up after events were done.
General Manager
Pizza Hut
03.2001 - 03.2005
- Set up a marketing team to save a failing store that was going to close and turned it into a million dollar a year store.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Formulated policies and procedures to streamline operations.
- Developed and implemented strategies to increase sales and profitability.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced operational risks while organizing data to forecast performance trends.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reported issues to higher management with great detail.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Trained and guided team members to maintain high productivity and performance metrics.
- Raised property accuracy and accountability by creating new automated tracking method.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Assisted in recruiting, hiring and training of team members.
5811 Military Police
United States Marine Corps, USMC
12.1999 - 01.2001
- Secured restricted areas and enforced limited access for civilians and military members in order to provide force protection and property security.
- Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
- Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection.
- Documented and organized security information accurately and efficiently.
- Provided emergency response security, eliminating hazards, and potential dangers.
- Maintained 100% accountability of assigned equipment.
- Secured storage of weapons, ammunition and explosives to prevent theft and accidents.
- Monitored gate activities, controlled traffic, and responded to emergencies on base.
- Created and implemented security protocols and procedures to safeguard personnel and property.
- Executed search and seizure operations in strict accordance with applicable laws and regulations.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Conducted searches of individuals, vehicles and premises.
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Checked vehicle equipment for proper functioning prior to use.
- Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
- Identified, pursued and arrested suspects and perpetrators of criminal acts.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Monitored criminal activity in community to identify suspicious activity.
- Handled citation and traffic violation paperwork.
- Monitored traffic violations, issuing citations as necessary.
- Responded to emergency calls to provide assistance to citizens in need.
Education
High School Diploma -
Muncie Central High School
Muncie, IN12-1996
Skills
- Staff Training and Development
- Operations Management
- Data Evaluation
- Event Scheduling
- Staff Development
- Strength coaching
- Season scheduling
- Game Strategy Development
- Player coaching
- Talent Recruitment
- Group facilitation
- Recruitment
- Sportsmanship promotion
- Team Development
- Schedule oversight
- Agenda planning
- Practice coordination
- Facility Maintenance
- Program Leadership
- Equipment management
- Performance Evaluation
- Media Relations
- Team Training
- Safety oversight
- Emergency Response
- Meeting Management
- Motivational leadership style
- Energetic personality
- Represent team
- Succession Planning
- Group leadership
- Personable and friendly
- Facilities oversight
- Articulate communication skills
- Sales Coaching
- Strategic Planning
- Building Relationships
- Compliance Management
- Asset Management
- Communication abilities
- Meeting facilitation
- Safety Protocols
- Safety awareness
- Verbal and written communication
- Skilled in Microsoft Office
- Team motivation
- Financial Planning
- Developing agendas
- Sound Judgment
- Coaching meetings
- Written documentation
- Task Delegation
- Equipment Maintenance
- Safety understanding
Timeline
Area Coach
White River Valley Pizza Hut
12.2017 - 09.2022
Co-Owner/Operator
FM Music LLC
03.2005 - 12.2017
General Manager
Pizza Hut
03.2001 - 03.2005
5811 Military Police
United States Marine Corps, USMC
12.1999 - 01.2001
High School Diploma -
Muncie Central High School
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