JOHNIQUA WALKER
Murfreesboro,TN
Summary
Dedicated and results-driven healthcare billing and coding specialist with over 20 years of progressive experience in revenue cycle management, claims analysis, and denial resolution. Proficient in ICD-10-CM, CPT, EMR systems, and compliance procedures. Known for streamlining billing processes, training high-performing teams, and driving accuracy in claims management. Passionate about improving healthcare operations through detailed analysis and effective communication.
Overview
11
11
years of professional experience
1
1
Certification
Work History
AR Coding Specialist
APEX Skin Dermatology
04.2023 - 04.2025
- - Accurately assigned ICD-10-CM and CPT codes based on thorough review of patient records
- - Audited coded records to ensure accuracy, compliance, and reimbursement integrity
- - Maintained top-tier productivity by consistently meeting and exceeding coding benchmarks
- - Leveraged deep knowledge of anatomy, physiology, and disease processes to support accurate coding
Resolution Specialist - Clinical Denials
HCA / Parallon Claims
04.2023 - 04.2024
- - Resolved complex payer recoupments, refunds, and denial claims
- - Identified and analyzed root causes of denials; facilitated resubmission of corrected claims
- - Ensured timely and accurate posting of financial adjustments
- - Collaborated with clinical and billing teams to minimize recurring claim issues
Revenue Specialist II / OSM Senior Lead
EnableComp
12.2020 - 04.2023
- - Acted as liaison between healthcare providers and the Veterans Administration (VA)
- - Evaluated VA payment accuracy based on applicable fee schedules and regulations
- - Prepared comprehensive claim packets and appeal letters for VA and Workers' Compensation cases
- - Led client-facing initiatives and improved documentation quality
Senior Recovery Analyst
Optum
09.2014 - 09.2020
- - Conducted deep-dive research on high-dollar and escalated claims
- - Managed inventory workflows and contributed to project planning for healthcare clients
- - Trained and mentored junior analysts to enhance team performance and efficiency
Healthcare Collector
Community Health Systems
12.2014 - 09.2015
- - Performed skip tracing and demographic verification for collections process
- - Negotiated settlements and arranged payment plans with patients
- - Prepared legal documentation for wage garnishment and court actions
Education
Associate of Applied Science - Healthcare Management, Medical Coding
Nashville State Community College
Nashville, TN07.2025
Business Studies - undefined
Columbia State Community College
Franklin, TN12.2014
Skills
- - Medical Coding: ICD-10-CM, CPT
- - EMR & Billing Systems: EPIC, ARTIVA
- - Claims Processing & Denials Management
- - Revenue Cycle Optimization
- - Project Management & Team Leadership
- - Medical Terminology & Documentation
Certification
- CEHRS - Certified Electronic Health Record Specialist
- CPC - Certified Professional Coder- pending test
Timeline
AR Coding Specialist
APEX Skin Dermatology
04.2023 - 04.2025
Resolution Specialist - Clinical Denials
HCA / Parallon Claims
04.2023 - 04.2024
Revenue Specialist II / OSM Senior Lead
EnableComp
12.2020 - 04.2023
Healthcare Collector
Community Health Systems
12.2014 - 09.2015
Senior Recovery Analyst
Optum
09.2014 - 09.2020
Business Studies - undefined
Columbia State Community College
Associate of Applied Science - Healthcare Management, Medical Coding
Nashville State Community College
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