Johnisha Dorsey

• Create and mail out rulings for the Attorney General.
• Performs administrative duties for the office.
• Maintained inventory of office supplies and placed orders.
• Performs postage coordinator duties for the Attorneys.
• Performs timekeeping.
• Assists staff with equipment/building maintenance needs.
• Serves as backup to the receptionist Scan and Index documents.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Facilitated timely delivery of special projects to meet organizational and departmental objectives.

Observe theatre crew performance and provide feedback to management for discipline and performance evaluations..

Lead teams and consistently achieve results through resources.

Supervise, coach and coordinate theatre crew to execute and comply with Safe and Clean protocols.

Oversee opening and closing procedures outside of operating hours.

Assign registers / distribute banks (box, concession, guest service, and arcade).

Pull and count cash, cash equivalents, and coupons from individual drawers and enter results into computer system.

Prepare deposits and banks.

Assist in the preparation of the theatre crew schedule with final weekly document approval from a manager.

Participate in the daily inventory processes.

Open tickets for system support issues and follow-up for resolution.

Research guest issues related to AMC Stubs and credit card refund authorizations.

Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

• Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
• Provided exceptional customer service, addressing patient concerns promptly and professionally.
• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
• Announce codes on the overhead
• Operate the Concierge desk
• Interview patients at workstation or at bedside to obtain all necessary account information.
• Bed-side registration performed utilizing carts/computers on wheels
• Ensure charts are completed and accurate
• Verify all insurance and obtain pre-certification/authorization
• Calculate and collect patient liable amounts
• Ensure that all necessary signatures are obtained for treatments
• Process patient charts according to paperwork flow needs and established productivity standards
• Contact the nursing staff for emergency medical needs and answer patient and visitor questions
• Interview incoming patients, his/her relatives, or other responsible individuals to obtain identifying and biographical information with insurance and financial information
• Assign I-plans accurately and research Patient Visit History to comply with the Medicare 72 hour rule
• Admitting patients/printing labels/armbands