Johnisha Gleason

• Collaborated with community members to build trust and improve outreach program participation.
• Patrolled assigned areas to ensure safety and deter criminal activity.
• Responded promptly to emergency calls, effectively managing incidents.
• Utilized de-escalation techniques to effectively resolve disturbances, minimizing escalation and promoting community safety.
• Conducted thorough traffic stops, issuing citations for violations per departmental protocol.
• Documented incidents meticulously and prepared comprehensive reports for investigations.
• Provided security at public events, maintaining order and public safety.
• Advised citizens on crime prevention strategies, empowering them with knowledge and resources to enhance community safety.

• Supported management of daily store operations and ensured customer service excellence.
• Trained new employees on store policies and product knowledge to enhance team performance.
• Resolved customer inquiries and complaints to ensure satisfaction and loyalty.
• Supervised daily operations by scheduling shifts and assigning duties to optimize workflow.
• Maintained up-to-date knowledge of company products and services.
• Ensured compliance with safety regulations and company policies.
• Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
• Maintained accurate records of sales transactions using point-of-sale systems.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Delegated work to staff, setting priorities and goals.
• Reviewed completed work to verify consistency, quality, and conformance.

Collaborated with cross-functional teams to enhance operational workflows.

• Oversaw maintenance and repair of engineering equipment on vessels to ensure reliability and compliance.
• Mentored junior engineers in best practices and project execution.
• Ensured compliance with safety regulations and quality standards in operations.
• Participated in strategic planning sessions for long-term project goals.
• Provided support during the installation, maintenance, repair, and calibration of equipment.
• Assisted in troubleshooting issues related to product design or manufacturing processes.
• Coordinated activities with suppliers and contractors to streamline project execution.
• Organized, created, and maintained tools, parts and material list for all shop owned, machinery.
• Scheduled and delegated maintenance checks for equipment to ensure operational readiness.

Ensured cleanliness and organization of gym facilities and equipment to provide a welcoming environment for members.

• Provided exceptional customer service to increase member satisfaction and foster positive relationships.
• Answered phones, issued equipment and completed guest check-in.
• Greeted members and guests upon arrival, provided facility tours, and answered questions.
• Returned equipment to proper locations and re-racked weights, equipment and accessories.
• Cleaned and sanitized locker room to complete station assignments, wiping down gym equipment and restocking supplies.
• Managed customer accounts with specialized software, ensuring accurate and up-to-date member information for seamless service.
• Used POS system to assist with new membership cards, change of address and billing questions.
• Supervised children aged 6 months to 12 years in play area during parents' workouts.
• Ensured all kids club memberships had photos for the purpose of safe pick-up and drop offs.