Johnisha Smith
Wilmer,Tx
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions.
Overview
9
9
years of professional experience
Work History
Express Auto Claims Associate (Alias: VAEZDY)
State Farm
03.2023 - 11.2023
- Receiving and reviewing claim information
- Composing claim settlement procedures to process claims
- Communicating necessary information to customers internally and externally using multiple communication channels
- Utilized specialized software to process incoming claims, enter data and generate reports.
- Responded to customer inquiries, providing detailed explanations of insurance policies and claims processes.
Late-Stage Collections
Exeter Finance
01.2022 - 03.2023
- Contacted customers to pursue payments, remind of obligations and discuss default procedures
- Met demands of busy collection groups by performing high volume of daily calls
- Monitor accounts to identify payments that are overdue
- Locate and contact debtors using the available resources to arrange payment plans or payoffs.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Supervisor
Unlimited Tax Services
01.2015 - 04.2021
- Prepare tax projections and consulting on tax matters
- Review business and personal income tax returns
- Train staff
- Research tax laws and issues
- Interact with clients on tax related matters.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Early-Stage Collections
Westlake Financial Services
05.2015 - 08.2018
- Act as the liaison between creditors and customers and manage overdue bills
- Monitor accounts to identify payments that are overdue
- Investigate historical data for each debt or bill
- Locate and contact debtors using the available resources to arrange payment plans or payoffs
- Process payments and refunds if necessary
- Update customer account status records appropriately
- Report on any collection activity and accounts receivable
- Follow federal and state guidelines dealing with debt collection.
Education
Prerequisites -
Cedar Valley College
High School Diploma -
Lancaster High School
07.2017
Skills
- General Office (ie, filing, faxing, scanning, copying, taking customer calls)
- Drafting
- Call/WFH
- Time Management
- Problem-Solving Work well under pressure
- Microsoft Office & databases
- Customer Service
- Training
- Attention to detail
- Excellent Communication
- Comfortable working with targets
- Collections Regulatory Guidelines
- Skip Tracing
- Billing and Collections Best Practices
- Aged Account Reporting
- Reporting and Documentation
- Working in a Team Environment
- High volume contact/call center environment
- Computer Proficiency
- Auto Repair Estimation
- Insurance Knowledge
- Multitasking
- Claims
- Claims Investigation
- Claims Review
- Insurance Coverage Verification
License States
Connecticut - All Lines
Delaware - Casualty, Property
North Carolina - LOA
South Carolina - Casualty, Property
Wyoming - Casualty, Property
Kentucky - Property , Casualty
New Hampshire - P &C Exc WC
New Mexico
OKC - Casualty , Property
Louisiana - Property , Casualty
Timeline
Express Auto Claims Associate (Alias: VAEZDY)
State Farm
03.2023 - 11.2023
Late-Stage Collections
Exeter Finance
01.2022 - 03.2023
Early-Stage Collections
Westlake Financial Services
05.2015 - 08.2018
Supervisor
Unlimited Tax Services
01.2015 - 04.2021
Prerequisites -
Cedar Valley College
High School Diploma -
Lancaster High School
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