Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Johnisha Tate

Dallas

Summary

Detail-focused Benefits Verification Specialist known for productivity and efficient task completion. Skilled in insurance policy interpretation, patient communication, and database management, ensuring accurate verification processes. Excel in problem-solving, teamwork, and adaptability to meet strict deadlines and handle multiple tasks simultaneously. Committed to maintaining confidentiality and providing exceptional service to patients and healthcare providers. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Overview

11
11
years of professional experience

Work History

Benefits Verification Specialist (Remote)

TEKsystems
Tampa
03.2023 - 05.2025
  • Collaborated with healthcare providers to obtain documentation and complete verifications promptly.
  • Maintained comprehensive records of benefit verifications, encompassing insurance details and co-payment amounts.
  • Identified discrepancies in insurance information; resolved issues with various insurance companies.
  • Responded promptly to patient inquiries regarding insurance coverage to deliver exceptional customer service.
  • Ensured compliance with HIPAA regulations by maintaining strict confidentiality of patient information.
  • Trained new team members on benefit verification procedures to maintain quality standards.
  • Provided guidance to providers regarding the prior authorization process.
  • Reviewed claims submitted without valid pre-authorization codes and took corrective action when necessary.

Registration Scheduler

PSN Affiliates
Carrollton
09.2020 - 02.2023
  • Assisted patients with completing required forms prior to their scheduled appointment.
  • Trained new staff members on registration processes, policies, and procedures.
  • Evaluated changes in payer regulations and guidelines as it relates to patient registration processes.
  • Assisted in maintaining compliance with HIPAA rules by keeping confidential information secure.
  • Provided support to providers with scheduling issues or questions regarding patient eligibility or insurance coverage.
  • Performed verifications of insurance benefits for all new patients prior to booking appointments.
  • Managed a high volume of phone calls while providing excellent customer service.
  • Created detailed reports summarizing patient demographics, appointment volumes, trends.

Benefits Specialist (Remote)

AmerisourceBergen
Frisco
10.2017 - 01.2021
  • Reviewed and verified eligibility of patients for benefits coverage.
  • Maintained accurate records of all verification activities in a timely manner.
  • Collaborated with other departments to ensure proper data entry into the system.
  • Researched discrepancies between patient records and insurance company records.
  • Assisted with developing policies and procedures related to prior authorizations.
  • Maintained accurate records of all authorization activities in the database system.
  • Adhered to regulatory standards such as HIPAA compliance when handling confidential information pertaining to patients' transitions.

Customer Service Representative

DaVita Rx
Coppell
01.2014 - 10.2017
  • Provided exceptional customer service to ensure customer satisfaction.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Participated in new hire training and development tasks.
  • Maintained HIPAA compliance across patient data-handling, systems, and training.

Education

High School Diploma -

Lakeview Centennial High
Garland, TX
05-2006

Skills

  • HIPAA compliance
  • Record management
  • Data entry
  • Prior authorization
  • Benefit verification
  • Insurance documentation
  • Healthcare regulations
  • Customer service
  • Team training
  • Certified Notary Public
  • Insurance processing
  • Microsoft Expert
  • ICD-10 and CPT coding skills

References

References available upon request.

Timeline

Benefits Verification Specialist (Remote)

TEKsystems
03.2023 - 05.2025

Registration Scheduler

PSN Affiliates
09.2020 - 02.2023

Benefits Specialist (Remote)

AmerisourceBergen
10.2017 - 01.2021

Customer Service Representative

DaVita Rx
01.2014 - 10.2017

High School Diploma -

Lakeview Centennial High

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