Johnita Easter
Summary
A seasoned professional with a track record of enhancing customer engagement and sales growth at Variety Wholesalers/Roses Express. Leveraged product knowledge expertise and exceptional teamwork to exceed sales targets and foster strong customer relationships. Demonstrated leadership in staff training and development, contributing to a positive and productive work environment.
Professional with experience in retail environments, specialized in providing exceptional customer service and maintaining organized merchandise displays. Strong focus on teamwork and achieving results, adapting to changing needs with ease. Skilled in inventory management, sales support, and ensuring positive shopping experience. Reliable and collaborative, ready to contribute to team success.
Overview
12
12
years of professional experience
Work History
Softlines Associate
Variety Wholesalers/Roses Express
04.2024 - Current
- Provided personalized shopping assistance for customers seeking specific items or requiring guidance in making selections within the Softlines section.
- Managed returns and exchanges professionally, adhering to store policies while maintaining a focus on customer satisfaction.
- Trained new staff members on best practices in customer service, merchandising techniques, and inventory control procedures within the Softlines department.
- Promoted special offers or discount events within the Softlines department to encourage customer interest and drive sales growth.
- Assisted customers with product inquiries, offering expert advice on features, sizing, and styling options.
- Monitored stock levels within the Softlines department to ensure adequate supply of popular items during peak periods or promotions.
- Resolved customer complaints professionally, addressing concerns efficiently to maintain a high level of customer satisfaction.
- Streamlined merchandise presentation by organizing displays, ensuring products were visually appealing and accessible.
Lead Sales Key Holder
Variety Wholesalers/Roses Express
06.2019 - Current
- Collaborated with management to develop targeted marketing campaigns that increased brand awareness and customer engagement.
- Promoted a positive work environment with clear communication, teamwork, and professional development opportunities for staff members.
- Achieved monthly sales targets consistently through focused goal-setting and diligent follow-up on potential leads.
- Increased sales revenue by implementing strategic selling techniques and fostering strong customer relationships.
- Handled escalated customer issues professionally, resolving problems quickly while maintaining high levels of customer satisfaction.
- Streamlined store operations by effectively managing merchandise inventory and optimizing floor layouts.
- Acted as the primary point of contact for store management during times of absence, taking responsibility for all aspects of location operations.
Softlines Associate
Variety Wholesale/Roses Express
06.2018 - 04.2024
- Provided personalized shopping assistance for customers seeking specific items or requiring guidance in making selections within the Softlines section.
- Managed returns and exchanges professionally, adhering to store policies while maintaining a focus on customer satisfaction.
- Trained new staff members on best practices in customer service, merchandising techniques, and inventory control procedures within the Softlines department.
- Promoted special offers or discount events within the Softlines department to encourage customer interest and drive sales growth.
- Assisted customers with product inquiries, offering expert advice on features, sizing, and styling options.
- Monitored stock levels within the Softlines department to ensure adequate supply of popular items during peak periods or promotions.
- Contributed to a positive work environment by fostering strong relationships with colleagues and demonstrating teamwork.
Cashier
McDonald's
10.2014 - 01.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
Janitor/Cleaner Helper
Service Solutions for Education
01.2013 - 03.2017
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
- Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA09-2025
Skills
- Cash handling proficiency
- POS system operation
- Product knowledge expertise
- Store maintenance
- Loss prevention strategies
- Teamwork
- Employee scheduling
- Problem-solving
- Staff training and development
- Team leadership
- Cash handling accuracy
- Daily reporting
- Store operations
- Task delegation
- Data-driven decision making
- Customer engagement
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 5 staff members.
- Training - Responsible for training all new employees to ensure continued quality of customer service.
- Data Entry - Reviewed and updated client correspondence files and scheduling database.
- Microsoft Word, Outlook, Excell
Languages
English
Full Professional
Timeline
Softlines Associate
Variety Wholesalers/Roses Express
04.2024 - Current
Lead Sales Key Holder
Variety Wholesalers/Roses Express
06.2019 - Current
Softlines Associate
Variety Wholesale/Roses Express
06.2018 - 04.2024
Cashier
McDonald's
10.2014 - 01.2019
Janitor/Cleaner Helper
Service Solutions for Education
01.2013 - 03.2017
High School Diploma -
Penn Foster Career School
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