Johnita Griffith
Hot Springs,AR
Summary
Accomplished Customer Service Representative with a proven track record, enhancing customer satisfaction and loyalty through effective conflict resolution and empathy. Skilled in Microsoft Excel and active listening, I excel in high-pressure environments, significantly contributing to team success and quality assurance controls. My approach has consistently improved customer service standards and operational efficiency.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Representative
First Collections Services
10.2024 - Current
- Responded to customer requests for products, services, and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Rehabilitation Technician
Rusk State Hospital
06.2020 - 10.2024
- Answered telephones and performed light clerical duties to maintain smooth operations while attending to various program needs.
- Utilized therapeutic equipment effectively, resulting in improved patient progress.
- Improved patient mobility by conducting personalized stretching and strengthening exercises.
- Collaborated with multidisciplinary teams to develop comprehensive rehabilitation strategies for patients.
Customer Service Representative
Etech
06.2014 - 10.2018
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Convergys
01.2010 - 06.2014
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
High School Diploma - Nursing
Rusk High School
Rusk, TX06.2014
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Payment processing
- Microsoft Excel
- Microsoft outlook
- Appointment scheduling
- Documentation
- Quality assurance controls
- Clerical support
- Technical support
Certification
Basic Life Support
CPR Certified
CNA Qualifications
40 Hours Of Educational Degree
Timeline
Customer Service Representative
First Collections Services
10.2024 - Current
Rehabilitation Technician
Rusk State Hospital
06.2020 - 10.2024
Customer Service Representative
Etech
06.2014 - 10.2018
Customer Service Representative
Convergys
01.2010 - 06.2014
High School Diploma - Nursing
Rusk High School
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