Johnitha Benjamin
Miami,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Meter Reader
SiteWise
08.2022 - 08.2024
- Supported efficient route planning with thorough documentation of meter locations and access points.
- Maintained professional relationships with clients while performing on-site visits, fostering a positive company image.
- Collaborated with team members to troubleshoot complex issues related to meters and data discrepancies.
- Checked accuracy of meters against previous data and kept detailed reports of inconsistencies.
- Attended safety meetings and took part in safety awareness trainings and programs.
- Performed regular maintenance checks on meters, ensuring accurate readings and early identification of potential issues.
Sorter/Packer
Amazon
09.2021 - 02.2022
- Used hand-held scanners to sort items into specific categories.
- Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
- Stacked items according to weights, sizes, types, and picking priorities.
- Reduced errors in the sorting process by conducting thorough quality checks and maintaining accuracy.
- Operated pallet jacks to move large and heavy items for sorting.
- Maintained high standards of cleanliness and safety within the workplace, reducing potential hazards during the sorting process.
- Inspected items for damage or defects before sorting as part of quality control process.
City Carrier Assistant
United States Postal Service, USPS
02.2020 - 06.2021
- Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
- Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
- Provided exceptional customer service by assisting customers with questions about postage rates, mailing regulations, and package guidelines.
- Minimized delays in service during challenging situations like inclement weather, by maintaining open communication with supervisors and team members.
- Handled sensitive materials such as registered or certified mail with care, ensuring proper documentation and prompt delivery.
Environmental Services
Jackson Memorial Hospital Miami
03.2018 - 12.2019
- Provided exceptional customer service to patients, visitors, and staff while performing routine duties as an Environmental Services Assistant.
- Assisted management in developing policies and procedures for environmental services operations, ensuring regulatory compliance.
- Conducted regular quality inspections to ensure adherence to established environmental services standards and protocols.
- Proactively identified areas for improvement within the environmental services department, suggesting and implementing changes that resulted in increased efficiency and effectiveness.
Customer Service/ Commercial Driver
Auto Zone Auto Parts
09.2015 - 11.2017
- Fill customers orders from stored merchandise in accordance with specifications on customers needs
- Delivering parts to other stores or automotive mechanic shops.
- Maintained a clean driving record by adhering to all traffic laws and practicing safe-driving techniques.
- Completed daily route consisting of up to [Number] stops, focusing on safety and timeliness.
- Kept accurate records of hours driven, miles covered, fuel usage, and maintenance performed to ensure compliance with regulations.
- Conducted thorough pre-and post-trip vehicle inspections, identifying potential issues before they became problems.
- Adapted quickly to changing road conditions while maintaining control over the vehicle at all times, preventing accidents or other risks associated with commercial transportation.
Maritime Security Officer
American Guard Services
07.2015 - 08.2015
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Checked and verified photo identification prior to granting facility access.
Package Handler
UPS
01.2013 - 01.2015
- Load packages on belt and on delivery truck, move and store materials in accordance to instructions
- Pack and seal products and materials, manage cycle counting and inventory control procedure
- Constant lift of packages over 100lbs.
Support/stocking
Macy's
01.2012 - 01.2014
- Manually Move merchandise other materials or perform other general labor
- Included tagging items and placing them on store racks.
Mobile Car wash
Arthur's Mobile Car WASH
01.2008 - 05.2010
- A business that is conducted from other than a fixed place of business within the City, including operations conducted from a motorized vehicle; engaged in the washing, waxing, cleaning or detailing of motor vehicles; we come to you or your job we will get the job done.
Event Security
Accurate Event Group
03.2007 - 12.2007
- Check Baggage, Check Identifications, Operate two way radio
Education
High School Diploma -
Lindsey Hopkins Technical College
Miami, FLSkills
- Security
- Driving
- Customer service
- Hospital experience
- Janitorial experience
- Safety awareness
- Safety Procedures
- Sanitation
- Cleaning
Certification
Driver's License
Timeline
Meter Reader
SiteWise
08.2022 - 08.2024
Sorter/Packer
Amazon
09.2021 - 02.2022
City Carrier Assistant
United States Postal Service, USPS
02.2020 - 06.2021
Environmental Services
Jackson Memorial Hospital Miami
03.2018 - 12.2019
Customer Service/ Commercial Driver
Auto Zone Auto Parts
09.2015 - 11.2017
Maritime Security Officer
American Guard Services
07.2015 - 08.2015
Package Handler
UPS
01.2013 - 01.2015
Support/stocking
Macy's
01.2012 - 01.2014
Mobile Car wash
Arthur's Mobile Car WASH
01.2008 - 05.2010
Event Security
Accurate Event Group
03.2007 - 12.2007
High School Diploma -
Lindsey Hopkins Technical College
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