JOHNITHAN DUER
Cape Girardeau,MO
Summary
Dynamic General Manager with over 20 years of progressive leadership experience in transportation, logistics, and senior care operations. Proven ability to oversee multi-division operations, optimize organizational efficiency, and lead cross-functional teams toward achieving strategic goals. Currently pursuing a Bachelor's in Psychology with a Business minor (GPA: 3.67) while enhancing expertise in IT infrastructure, cybersecurity, and network administration. Combines operational excellence with strong analytical capabilities and exceptional relationship-building skills to drive business growth and elevate team performance.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Security Team Member
Connection Point Church
Cape Girardeau, MO
03.2022 - Current
- Provide security oversight for congregation of 500+ attendees during weekly services and special events.
- Collaborate with team of 10+ volunteers to ensure safe and welcoming environment.
- Demonstrate leadership, situational awareness, and conflict resolution skills in high-pressure situations.
General Manager
SEMO Options Inc.
Jackson, MO
01.2008 - Current
- Led comprehensive operations for three distinct divisions serving senior care population, managing $5M+ annual budget and supervising 50+ employees across multiple locations.
- Oversaw daily operations of transportation, logistics, and senior care service divisions, ensuring 98% on-time service delivery and maintaining regulatory compliance across all departments
- Developed and implemented strategic initiatives that reduced operational costs by 15% while improving service quality metrics by 22%
- Consulted with C-suite executives on marketing strategies, general management practices, and human resources policies, contributing to 30% organizational growth over 5-year period
- Managed full employee lifecycle including recruitment, onboarding, training, performance management, and offboarding for workforce of 50+ team members
- Administered payroll, employee benefits, and HR compliance programs, maintaining 100% accuracy and zero compliance violations during tenure
- Optimized fleet management operations, reducing vehicle downtime by 25% and extending asset lifecycle through preventive maintenance programs
- Built and maintained strong relationships with clients, vendors, and regulatory agencies, achieving 95% client satisfaction rating
- Implemented new information systems and standard operating procedures that improved operational efficiency by 18%
- Led organizational change management initiatives during periods of growth and restructuring, maintaining team morale and productivity
- Implemented performance metrics to monitor and improve team productivity and customer satisfaction.
- Directed operational strategies to enhance service delivery and efficiency across multiple departments.
- Led budget management initiatives, ensuring resource allocation aligned with strategic objectives and company growth plans.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Transportation and Logistics Professional
Various Logistics Companies
Regional Territory
01.1991 - 12.2007
- Progressed through multiple roles in transportation and logistics industry, developing expertise in route optimization, regulatory compliance, and customer service excellence.
- Managed complex logistics operations including route planning, scheduling, and dispatch coordination for regional territory
- Maintained DOT compliance and safety standards, achieving zero safety violations over 16-year career
- Coordinated with cross-functional teams to optimize delivery efficiency and meet customer service level agreements
- Trained and mentored junior team members on industry best practices, safety protocols, and customer service standards
- Utilized technology systems for route optimization, time management, and performance tracking
- Built strong client relationships through consistent communication and problem-solving, resulting in high customer retention rates
Education
Bachelor of Science - Psychology, Business Administration
Southeast Missouri State University
Cape Girardeau, MO12-2025
Bachelor of Science - Psychology, Business Administration
Southeast Missouri State University
Cape Girardeau, MO12-2025
Skills
- Operations Management
- Human resources leadership
- Implementation of strategic plans
- Logistics fleet coordination
- Performance Management
- Budget oversight
- Process Optimization
- Change Management
- Talent Acquisition and Development
- Employee Relations and Conflict Resolution
- Cross-Functional Team Leadership
- Customer Service Excellence
- IT Systems and Infrastructure
- Microsoft Office 365
- Cybersecurity Fundamentals
- Network Administration (CCNA)
- Data Analysis and Reporting
- Compliance and Risk Management
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams)
- Microsoft Office 365 Administration
- Network Administration and Configuration
- Firewall Management and Cybersecurity
- Operating Systems (Windows, macOS)
- Virtual Machine Management
- Information Technology Infrastructure
- Data Analysis and Reporting Tools
- Applicant Tracking Systems (ATS)
- Customer Relationship Management (CRM) Software
- Payroll and Benefits Administration Systems
- Fleet Management Systems
Additional Information
Available for immediate employment and open to relocation., Strong written and verbal communication skills with ability to present to executive leadership., Proven ability to handle confidential information with discretion and professionalism., Growth mindset with commitment to continuous learning and professional development., Entrepreneurial approach to problem-solving with focus on innovation and operational excellence.
Certification
- IRB for Social and Behavioral Research, CITI Program, 2025-09-01
- CCNA: Introduction to Networks, Cisco, 2022-05-01
- Firewall 9.1 Configuration and Management, Palo Alto Networks Cybersecurity, 2021-12-01
- TWIC (Transportation Worker Identification Credential), Current
Personal Information
Availability: Available for immediate employment, Open to relocation
Timeline
Security Team Member
Connection Point Church
03.2022 - Current
General Manager
SEMO Options Inc.
01.2008 - Current
Transportation and Logistics Professional
Various Logistics Companies
01.1991 - 12.2007
Bachelor of Science - Psychology, Business Administration
Southeast Missouri State University
Bachelor of Science - Psychology, Business Administration
Southeast Missouri State University