Johniyah Key
Orlando,FL
Summary
Managing coworkers with effective communication in quality assurance customers within experiences of establishments, issue resolution and interpersonal communication. Efficiency within project management, personal training and production scheduling. Setting examples in great work ethic ,punctuality and quality.
Overview
7
7
years of professional experience
Work History
Team Leader
Dave’s Hot Chicken
Orlando
10.2024 - Current
- Conducted tasks to team members during high pace service hours to ensure smooth operations.
- Trained new staff on food safety and customer service rules for effective delivery with products.
- Collected inventory levels and ordered supplies to maintain steady production flow and efficiency.
- Resolved customer complaint's to enhance the dining experience and services.
- Connecting and reviewing with kitchen staff to ensure timely food preparation and delivery.
- Dish out daily tasks to team members to improve productivity.
Manager
Panera Bread
Lansing, Michigan
06.2019 - 01.2023
- Assisted with daily routines to ensure secure service and product quality.
- Trained and overshadowed team members on customer service enforcing great effort and quality with customers
- Oversaw inventory management to maintain efficient and effective stock within product.
Education
J.W Sexton High School
Lansing, MichiganSkills
- Team leadership
- Customer service
- Inventory management
- Staff training
- Customer relationship management
- Conflict solutions
- Communication
- Adaptability to change
Timeline
Team Leader
Dave’s Hot Chicken
10.2024 - Current
Manager
Panera Bread
06.2019 - 01.2023
J.W Sexton High School