Summary
Overview
Work History
Education
Skills
Timeline
Generic

Johniyah Williams

Monroe

Summary

Motivated and detail-oriented professional with strong communication skills and a proven ability to thrive in remote, fast-paced environments. Skilled in customer service, problem-solving, and adapting to change with a calm, focused approach. Demonstrates proficiency in PC navigation and virtual tools, with commitment to delivering high levels of customer satisfaction. Known for working well independently and as part of a virtual team, managing task efficiently, staying composed under pressure. Seeking a remote role that utilizes organized strengths, multitasking ability, and a people-first mindset.

Overview

4
4
years of professional experience

Work History

Claims Representative

TTEC(progressive)
05.2024 - 04.2025
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Followed up with customers on unresolved issues.
  • Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
  • Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
  • Developed in-depth understanding of insurance policies and procedures.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Analyzed claim trends to anticipate potential issues and proactively adjust processing strategies.

Healthcare Customer Service Representative

Alorica(Overnight)
03.2022 - 09.2024
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
  • Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
  • Educated customers about billing, payment processing, and support policies and procedures.
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.

Data Entry Clerk

JPMorgan Chase
08.2021 - 10.2023
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.

Education

Bachelor of Science - Radiologic Technology

University of Louisiana At Monroe
Monroe, LA
05-2026

Skills

  • (65) WPM Typing Speed
  • Issue Troubleshooting
  • Customer Service
  • HIPAA Compliance
  • Medical billing knowledge
  • Patient confidentiality
  • Detail-oriented
  • Able to work independently and manage time effectively

Timeline

Claims Representative

TTEC(progressive)
05.2024 - 04.2025

Healthcare Customer Service Representative

Alorica(Overnight)
03.2022 - 09.2024

Data Entry Clerk

JPMorgan Chase
08.2021 - 10.2023

Bachelor of Science - Radiologic Technology

University of Louisiana At Monroe

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