John "Jack" R. Bonin
Dallas,TX
Summary
Enthusiastic, self-motivated hospitality professional, quick study, wordsmith, ready to make an impact. Service-oriented leader focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Top-notch interpersonal and communication skills.
Overview
8
8
years of professional experience
Work History
Assistant General Manager
HOME2 SUITES DALLAS-ADDISON
Addison, TX
04.2022 - Current
- Oversee all hotel operations
- Consistently receive commendations for providing exceptional customer service
- Scheduled and managed front desk operations, leading and coaching team of employees
- Manage accounting tasks related to hotel operations, including accounts payable, supply ordering and revenue auditing
Night Auditor
HOLIDAY INN
Garland, TX
08.2021 - 04.2022
- Managed all hotel operations during shift; reservations, rewards programs, customer complaints
- Received commendations for excellent customer service
- Completed night audit, posted payment, balanced restaurant and bar folio
Front Office Manager/Front Desk Agent
LA QUINTA INN AND SUITES
Denton, TX
01.2017 - 04.2020
- Created employee schedules, trained staff, hired/terminated employees
- Managed accounts payable
- Processed reservations and refunds, handled customer disputes/refunds
- Checked-in/checked-out hotel guests in a timely and professional manner
Contributor
MAVS MONEYBALL
09.2022 - Current
- Provide game coverage, previews, recaps, and statistics
- Basketball analysis and research
- Collaboration with other writers on stories/editing others’ work
Education
BS - Integrative Studies (concentrations in Journalism, English, History)
University of North Texas
12-2021
Skills
- Verbal and written communication
- Leadership
- Customer service
- Training
- Data gathering
- Information analysis
- Employee development
- Problem solving
- Thrive under pressure
Interests
- Avid sports fan
- Movie buff
- Reading enthusiast
- Tennis
Timeline
Contributor
MAVS MONEYBALL
09.2022 - Current
Assistant General Manager
HOME2 SUITES DALLAS-ADDISON
04.2022 - Current
Night Auditor
HOLIDAY INN
08.2021 - 04.2022
Front Office Manager/Front Desk Agent
LA QUINTA INN AND SUITES
01.2017 - 04.2020
BS - Integrative Studies (concentrations in Journalism, English, History)
University of North Texas
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