Summary
Overview
Work History
Education
Skills
Timeline
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John Jacob Sanchis

Kailua-Kona,HI

Summary

Dynamic Parts Manager with a proven track record at Big Island Toyota, enhancing inventory management and customer satisfaction. Skilled in optimizing processes and fostering supplier relationships, I successfully reduced costs while boosting efficiency. A reliable leader, I excel in team management and customer service, ensuring timely repairs and exceptional service delivery.

Overview

2026
2026
years of professional experience

Work History

Parts Manager

Big Island Toyota
2023 - Current
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
  • Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
  • Increased efficiency in the parts department by implementing an improved inventory management system.
  • Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
  • Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
  • Monitored and evaluated supplier performance to maintain quality of parts.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
  • Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
  • Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
  • Provided timely, insightful and accurate reports to upper management.
  • Implemented quality control measures for incoming parts to reduce return rates and improve overall product quality.
  • Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.
  • Analyzed sales trends to follow demands of customers and in-shop needs.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Established effective communication channels with other departments to streamline processes and improve interdepartmental collaboration.
  • Analyzed sales data to identify trends, optimizing inventory levels accordingly and minimizing stockouts or overstock situations.
  • Supervised and trained staff on product knowledge and customer service.
  • Boosted customer satisfaction by establishing rapid response system for parts inquiries and orders.
  • Streamlined inventory management processes, significantly reducing part shortages and enhancing service efficiency.

Automotive Service Manager

Aloha Kia Kona
2019 - 2023
  • Reduced wait times for customers by optimizing scheduling and resource allocation within the service department.
  • Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.
  • Developed strong relationships with vendors, securing competitive pricing on parts and supplies for the repair facility.
  • Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
  • Maintained accurate records of all repairs performed, ensuring proper documentation for warranty claims and future reference for clients.
  • Assisted in budget preparation and forecasting activities, ensuring optimal resource allocation to achieve financial objectives.
  • Maximized revenue generation by upselling additional services to customers based on vehicle needs and manufacturer recommendations.
  • Established a culture of continuous improvement within the service department by regularly soliciting feedback from staff members regarding potential areas for process enhancement or cost reduction measures.
  • Conducted thorough evaluations of technician performance, providing constructive feedback and coaching to improve overall productivity.
  • Increased customer satisfaction by implementing efficient service processes and streamlining communication between technicians and clients.
  • Enhanced workplace safety by implementing strict protocols for equipment usage, hazardous material handling, and waste disposal procedures.

Wholesale Parts Manager

Oreilly Auto Pats
2016 - 2019
  • Boosted sales by establishing strong relationships with key clients and understanding their unique needs.
  • Streamlined inventory management processes for improved efficiency in tracking and organizing stock levels.
  • Implemented a comprehensive quality control process, ensuring that all incoming parts met or exceeded industry standards before being sold to customers.
  • Organized special events, promotions, and trade shows to showcase products and drive increased interest from potential buyers.
  • Collaborated closely with the sales team to provide exceptional customer service and support while driving up-sales opportunities.
  • Improved efficiency by implementing an automated system for tracking shipments, reducing errors in order fulfillment.
  • Analyzed sales data to identify trends, forecast demand, and inform purchasing decisions for optimal inventory levels.
  • Ordered parts for customers, repair shops and wholesale department

Education

Kamehameha High School
Honolulu, HI
2011

Skills

  • Invoice processing
  • Customer service
  • Inventory management
  • Ordering parts
  • Improving customer satisfaction
  • Forklift operation
  • Inventory restocking
  • Warehouse operations
  • Goal setting
  • Management
  • Hardworking and reliable

Timeline

Parts Manager

Big Island Toyota
2023 - Current

Automotive Service Manager

Aloha Kia Kona
2019 - 2023

Wholesale Parts Manager

Oreilly Auto Pats
2016 - 2019

Kamehameha High School

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