Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

John Jay Robianes

528 East 223rd Street Carson,California

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Service Associate

HomeGoods
10.2018 - 03.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

GED -

Los Angeles Harbor College
Wilmington, CA

GED -

El Camino College
Torrance, CA

Cybersecurity Professional Certificate Program - Cybersecurity

California State University - Long Beach
Long Beach, CA
05.2023

Skills

  • Linux Server
  • Critical Thinking Skills
  • Phishing
  • Paperwork Processing
  • Codification
  • Information Updates
  • Complex Problem-Solving
  • Policy and Procedure Adherence
  • Merchandise Receiving and Handling
  • Local Area Network (LAN)
  • Malware Analysis
  • Firewall Software
  • Cloud Implementation
  • Wide Area Network (WAN)
  • Password Management
  • Software Development Tools
  • Proxy Servers
  • Identifying Risks
  • Kali Linux
  • Data Encryption
  • Monitoring Tools
  • Cybersecurity Frameworks
  • Linux Experience
  • Network Security Systems
  • Cisco Routers
  • Cloud Computing

Certification

Cybersecurity Professional Certificate

Languages

English

Timeline

Customer Service Associate

HomeGoods
10.2018 - 03.2020

GED -

Los Angeles Harbor College

GED -

El Camino College

Cybersecurity Professional Certificate Program - Cybersecurity

California State University - Long Beach
John Jay Robianes