JOHN JAY VERHAGEN
Summary
Experienced customer service professional who has worked in many facets of the service industry looking to apply my 10+ years of expertise delivering exceptional customer service and my leadership in a team setting to a customer-centric business.
Overview
17
17
years of professional experience
Work History
Bartender & Shift Manager
New Life Sounds
01.2024 - 04.2025
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Manager & Yoga Instructor
Indie Yoga
01.2011 - 01.2024
- Managed, trained, and curated the daily schedule for over 15 teachers
- Led our studio's marketing efforts, along with creating a new website and leading content creation for our Instagram and our Youtube channel
- Curated our studio's workshop schedule and led our Teacher Training Program
- Managed inventory and retail, and utilized strategies to increase our sales
- Executed exceptional service to ensure customers' repeat business to the studio, raising our member base each year I was manager
- Designed and instructed 8 group Yoga classes per week
- Built and maintained rapport with regular customers and provided high-quality customer service with 0 complaints
- Had the highest attendance rate among all teachers and the highest Classpass rating for the studio
- Created numerous workshops for the studio that were highly successful
Bartender
Lost Cause Meadery & Serpentine Cidery
01.2017 - 01.2019
- Educated customers on the creation and complexity of our different offerings of Honey Wine & Cider
- Executed exceptional service to ensure customers' repeat business to the restaurant
- Exceeded sales targets, leveraging a vast knowledge of drink options coupled with a personable approach
- Built rapport with guests, offered tastings, and delivered drinks quickly
- Ensured that all guests felt welcome and were given responsive, professional, and gracious service at all times
- Cleaned and organized the bar area in keeping with the restaurant's philosophy, culture, and standards of excellence
Kitchen Expeditor
Anthology
01.2008 - 01.2011
- Operated with accountability, missing 0 shifts and arriving on time for 100% of shifts
- Collaborated with kitchen staff to ensure accurate and timely food delivery, reducing order fulfillment time by 27%
- Achieved an order accuracy rate of 98%, minimizing kitchen errors and enhancing customer experience
Education
Data Analysis Training -
Calbright College
CA05-2005
BA - History, Asian Studies
University of San Diego
01.2010
High School Diploma -
San Clemente High School
San Clemente, CA06-2005
Skills
- Problem-solving
- Customer Service
- Accountable
- Adaptable
- Detail Oriented
- Compassionate
- Critical Thinking
- Interpersonal Skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bartender & Shift Manager
New Life Sounds
01.2024 - 04.2025
Bartender
Lost Cause Meadery & Serpentine Cidery
01.2017 - 01.2019
Manager & Yoga Instructor
Indie Yoga
01.2011 - 01.2024
Kitchen Expeditor
Anthology
01.2008 - 01.2011
Data Analysis Training -
Calbright College
BA - History, Asian Studies
University of San Diego
High School Diploma -
San Clemente High School
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