John (Jennifer) Heffelfinger
Bolingbrook,IL
Summary
Proven track record in enhancing guest experiences and streamlining operations, notably at Ted's Montana Grill. Expert in customer service expertise and safe food handling, achieving significant improvements in dining efficiency and safety. Skilled in multitasking and guest engagement, consistently exceeding employer expectations without exceeding a 55-word limit. Approachable Hostess with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere.
Overview
2
2
years of professional experience
Work History
Hostess
Wholey Granoly
07.2023 - 02.2024
- Answered customer questions about hours, seating, and menu information.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Hostess/Prep Cook
Teds Montana Grill
01.2022 - 12.2023
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Followed orders from head chef to establish productive and timely preparation of meals.
- Maintained food safety and sanitation standards.
Costco Food Court
Costco
11.2022 - 03.2023
- Directed food production, food safety and food quality according to policies, procedures, laws and department requirements.
- Coordinated daily caterings and supervised on-time preparation and delivery.
- Arranged service work and managed maintenance logs on foodservice equipment.
- Stored food items in safe, organized and hazard-free environment and trained team members in food storage.
Education
Certified Nursing Assistant
Aishling(Currently Enrolling)
13255 SW Hwy #200, Orland Park, IL 6046210.2024
High School Diploma -
Bolingbrook High School
Bolingbrook06.2022
Skills
- Event Planning
- Food Running
- Guest Engagement
- Server Support
- Complaint Handling
- Dining area maintenance
- Reservations Management
- Customer service expertise
- Phone Etiquette
- Impression management
- Safe Food Handling
- Effective Multitasking
Playing Saxophone
Played for High School band and continues to play afterwards after High School
Timeline
Hostess
Wholey Granoly
07.2023 - 02.2024
Costco Food Court
Costco
11.2022 - 03.2023
Hostess/Prep Cook
Teds Montana Grill
01.2022 - 12.2023
Certified Nursing Assistant
Aishling(Currently Enrolling)
High School Diploma -
Bolingbrook High School
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