Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
Mens Department Salesperson
Nordstrom
12.2023 - Current
Engaged customers in social conversations to create pleasant and easy shopping experience.
Worked to build relationships with customers and built potential for additional sales.
Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Contributed to team objectives in fast-paced environment.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Beach Supervisor
Marenas Beach Resort
01.2023 - 10.2024
Assisted customers by retrieving beach equipment, answering questions, and helping physically disabled.
Inspected recreational equipment prior to each shift to detect damage and wear.
Monitored and maintained towel inventory by obtaining clean towels from laundry and returning and laundering dirty towels.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Patrolled beach to enforce rules and regulations and issued stern warning to violators to protect health and well-being of beach-goers.
Maintained surveillance of patrons on beach and acted immediately and appropriately to secure safety in event of emergency.
Assisted in organizing and overseeing assignments to drive operational excellence.
Manager of Operations
Acai Brazil Kosher
09.2022 - 06.2023
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines
Identified and resolved unauthorized, unsafe, or ineffective practices
Set, enforced, and optimized internal policies to maintain responsiveness to demands
Partnered with vendors and suppliers to effectively manage and budget
Supervised operations staff and kept employees compliant with company policies and procedures
Developed and implemented strategies to maximize customer satisfaction
Meat Craver
Texas De Brazil
04.2022 - 10.2022
Listened to and understood concerns and issues raised by food line members and guests
Maintained service standards within food line operations and deployed coaching sessions and motivational recognitions
Maintained cleanliness and safety standards to prevent contamination and comply with regulations
Packaged and labeled meat items in preparation for sale to customers
Monitored and controlled inventory to manage stock levels and prevent waste
Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business
Gaucho Meat Carver
Area Code 55
01.2019 - 04.2022
Maintained service standards within food line operations and deployed coaching sessions and motivational recognitions
Followed up on accidents, problems, and guest complaints in food line area and within overall food and beverage department
Assisted food services manager in maintaining food and beverage costs
Listened to and understood concerns and issues raised by food line members and guests
Maintained cleanliness and safety standards to prevent contamination and comply with regulations
Cut meats to customer specifications and answered questions about specialty products
Education
GED -
Penn Foster Career School
Scranton, PA
05.2021
Skills
Natural Leadership
Operational Efficiency
Performance Monitoring and Evaluation
Cross-selling products and services
Up-selling
Relationship building
Sales demonstration
Customer care
Customer service
Languages
Spanish
Native or Bilingual
Portuguese
Native or Bilingual
English
Native or Bilingual
Timeline
Mens Department Salesperson
Nordstrom
12.2023 - Current
Beach Supervisor
Marenas Beach Resort
01.2023 - 10.2024
Manager of Operations
Acai Brazil Kosher
09.2022 - 06.2023
Meat Craver
Texas De Brazil
04.2022 - 10.2022
Gaucho Meat Carver
Area Code 55
01.2019 - 04.2022
GED -
Penn Foster Career School
Similar Profiles
ToMara DillardToMara Dillard
Sales Associate at NordstromSales Associate at Nordstrom