Summary
Overview
Work History
Education
Skills
Accomplishments
Websites
Languages
Timeline
Generic

John K. Ray

Prairieville,LA

Summary

Field Technical Engineer
A highly skilled and resourceful Field Tech Engineer with 20+ years of experience in troubleshooting, maintaining, and repairing equipment and systems in diverse environments. Expertise in performing on-site installations, diagnostics, and providing technical support to clients across various industries. Adept at problem-solving, ensuring minimal downtime, and optimizing system performance. Strong communication skills, with a proven ability to collaborate with cross-functional teams and deliver exceptional customer service. Proficient in handling complex technical issues, delivering timely resolutions, and adhering to safety protocols. Capable of managing multiple tasks and priorities while delivering high-quality results.

Overview

26
26
years of professional experience

Work History

Field Service Engineer (Remote)

Videojet Technologies Inc.
11.2011 - 11.2024
  • Planned new installations and rehabilitation overhauls of small to medium-sized business-class networks supporting 50+ end-users.
  • Provided estimates and quotes for costs of such projects, altering and tailoring quality and grade of recommended equipment to reflect our client's needs.
  • Maintained existing PTMP radio, fiber optic, and ethernet infrastructure at several dozen business locations across Columbus.
  • Planned cabling routes and installed new wiring to support LAN expansion in multiple types of structures, new and old.
  • Coordinated with business owners, project managers, external firms, and space coordinators to stay within budget and adapt to changing needs for durations of networking projects.
  • Tested equipment performance and demonstrated operation and servicing of equipment to customer.
  • Installed and repaired continuous ink jet (CIJ), thermal ink jet (TIJ), laser marking, thermal transfer overprinting (TTO), case coding and labeling, and wide array printing, equipment on clients' premises.
  • Achieved commendations from clients for exceptional service and dedication, directly contributing to contract renewals and expansions.
  • Conducted regular equipment inspections, identifying potential issues before they escalated into costly repairs or downtime events.
  • Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
  • Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
  • Checked safety practices and integrity of PPE.
  • Scheduled service calls according to customer location and urgency of need.
  • Updated and maintained assigned machines per manufacturer specifications.
  • Fostered strong relationships with clients by providing consistent updates and clear communication throughout service process.
  • Performed detailed diagnostics to accurately identify root causes and implement appropriate solutions for improved system performance.
  • Streamlined workflow processes, reducing downtime and increasing overall productivity in the field.
  • Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
  • Reduced repeat service calls, meticulously identifying root causes of complex issues and implementing long-term solutions.
  • Provided remote support for clients experiencing technical difficulties, resolving problems quickly and efficiently without the need for on-site visits.
  • Worked with diverse types of weather and ground conditions.

Delivery Driver

84 Lumber
03.2009 - 11.2011
  • Responsible for delivering goods to customers in a safe and timely manner, ensuring excellent service while following company policies and procedures.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Safely transport and deliver packages to residential and commercial locations within designated routes.
  • Keep accurate records of deliveries, including time logs and documentation for proof of delivery.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Adhere to traffic laws, safety standards, and company regulations while driving.
  • Assist in inventory management by verifying received shipments and organizing products as necessary.
  • Perform routine vehicle inspections and report any maintenance or safety issues.

Armed Security Guard

Inner Parish Security
03.2009 - 11.2011
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Supported company goals by adhering to established policies and procedures regarding safety and security measures.
  • Participated in ongoing training programs to stay current on industry best practices and enhance professional skills.
  • Responded to emergency situations with professionalism, quickly assessing and addressing potential threats.
  • Collaborated with law enforcement agencies, providing detailed reports on incidents and assisting in investigations.
  • Monitored and authorized entrance and departure of visitors and employees to guard against theft and maintain security of premises.
  • Streamlined communication between team members using radio equipment, improving efficiency in carrying out assigned tasks.
  • Detected suspicious activity by vigilantly observing surroundings and monitoring access points during shifts.
  • Enhanced security measures by conducting thorough patrols and monitoring CCTV systems.
  • Maintained confidentiality to protect sensitive information and prevent harmful release of information.
  • Wrote detailed reports of all security breaches and investigations.
  • Conducted training sessions for new security personnel to facilitate compliance with security protocols.

Cable TV Installation Technician

Cox Communications
08.2006 - 10.2008
  • Connected components to exterior and interior cable systems and tested connections for adequate power and functional links.
  • Handled escalated customer concerns professionally and effectively, resulting in improved client trust and confidence in our services.
  • Reduced service call-backs by accurately diagnosing and resolving cable-related issues during initial visits.
  • Completed all required training courses on new cable installation techniques, equipment, and industry best practices in a timely manner.
  • Optimized installation routes using GPS technology to minimize travel time between jobs while maintaining adherence to appointment schedules.
  • Streamlined workflow processes for faster installations by carefully organizing tools, materials, and equipment prior to each job.
  • Demonstrated strong troubleshooting abilities in identifying and addressing signal disruptions or other technical difficulties promptly.
  • Ensured prompt resolution of any post-installation issues by following up with customers after service completion to confirm satisfaction levels were met or exceeded expectations.
  • Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
  • Installed and configured new devices and system components.
  • Worked closely with network administrators and server engineers to deliver quality service.
  • Troubleshot cable, underground junction boxes and conduit by utilizing specialized equipment and devices.
  • Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
  • Located and repaired line faults to maintain existing network without causing signal failure interruptions.
  • Coordinated installation of new users and relocations of existing users.
  • Educated customers on proper care techniques for their cable systems minimizing potential future issues.
  • Provided exceptional customer service by patiently explaining system features and functionality to clients.
  • Installed wiring, cabling and networking hardware on residential and commercial properties.
  • Kept detailed records of installations, repairs, and maintenance tasks for efficient documentation purposes.
  • Managed inventory levels of essential materials such as cabling, connectors, splitters, amplifiers ensuring sufficient stock for each project.

Home Theater Technician

Best Buy Inc
07.2006 - 01.2007
  • Ensured safety of performers and crew by adhering to strict industry guidelines during all aspects of production work.
  • Prioritized safety measures when working with electronic components, reducing the risk of accidents or damage to equipment.
  • Reduced repeat service calls by providing thorough troubleshooting and long-lasting solutions to clients'' technical problems.
  • Maintained up-to-date knowledge of industry trends and emerging technologies, staying competitive in the rapidly evolving field of home TV repair.
  • Delivered accurate quotes for services rendered while maintaining transparency regarding costs and timelines.
  • Streamlined repair processes for faster turnaround times, ensuring minimal disruption to customers'' daily routines.
  • Managed inventory levels effectively, ensuring a sufficient stock of essential parts for timely repair completion.
  • Maximized efficiency in resolving complex technical issues through meticulous attention to detail in diagnostics and repairs.
  • Prevented future technical issues by conducting comprehensive assessments of each television''s condition before initiating repairs.
  • Serviced and repaired electronic equipment for individual and business customers.
  • Remained highly knowledgeable in different technologies from Apple, Lutron and CATV Systems.
  • Read diagrams, specifications and service manuals accurately to determine repair actions.
  • Enhanced customer satisfaction by efficiently installing and configuring cable TV systems in residential and commercial properties.
  • Increased client retention by proactively scheduling follow-up visits to ensure optimal system performance.
  • Managed inventory levels of essential materials such as cabling, connectors, splitters, amplifiers ensuring sufficient stock for each project.
  • Assembled communication equipment such as wiring, switching equipment, and power apparatus.
  • Negotiated favorable terms with vendors, securing competitive pricing for our customers while enhancing company profit margins.
  • Developed custom proposals for high-end clients, highlighting unique features of premium home theater offerings to secure lucrative contracts.
  • Educated customers on proper setup and usage of home theater systems, ensuring optimal performance and satisfaction.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Field Engineering Technician

Christie Digital Systems
08.2004 - 05.2006
  • Expedited project timelines by utilizing advanced technology tools such as GPS systems, GIS software, and electronic measuring devices.
  • Optimized resource allocation through strategic planning of personnel assignments based on skills, experience, and availability.
  • Maintained safe work environment by strictly adhering to established safety protocols and guidelines.
  • Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Provided expert guidance to clients in optimizing their networks for peak performance and reliability, tailoring solutions to meet their unique needs.
  • Optimized network efficiency by performing thorough assessments and recommending appropriate upgrades or modifications.
  • Mitigated risk by conducting regular audits of network systems to identify potential vulnerabilities or areas requiring improvement.
  • Collaborated with cross-functional teams to implement successful network infrastructure projects.
  • Conduct site surveys to assess client needs and identify appropriate digital systems and equipment for installation.
  • Install, configure, and test digital systems such as audiovisual equipment, security systems, networks, and communication devices.
  • Provide on-site technical support and troubleshooting for digital systems, ensuring optimal performance and resolving issues promptly.
  • Integrate various digital platforms and hardware, ensuring seamless connectivity and functionality across systems.
  • Perform quality control checks and tests to ensure installations meet company and industry standards.
  • Maintain accurate records of installations, system configurations, and service reports, providing clients with documentation on systems.
  • Provide training to clients on system operation, maintenance, and troubleshooting to ensure effective use of installed systems.
  • Work closely with project managers, other engineers, and clients to ensure timely and successful project delivery.
  • Assist with system upgrades and maintenance, ensuring continued reliability and performance of installed equipment.
  • Ensure adherence to safety regulations and industry standards during all installation and maintenance activities.

US Naval Officer/Fire Control Technician

Federal Government Agency
10.1998 - 02.2004
  • Demonstrated adaptability in addressing emergent electrical issues while underway, ensuring uninterrupted mission support.
  • Maintained accurate documentation of electrical work orders, inventory tracking, and compliance with navy standards.
  • Worked closely with civilian agencies to coordinate military operations and carry out orders.
  • Operated and maintained advanced navigation and communications equipment, contributing to mission success.
  • Trained and mentored junior personnel, improving team performance and readiness.
  • Awarded Navy and Marine Corps Achievement Medal for exceptional leadership during a deployment to the Middle East.
  • Managed logistics and supply inventory for over $5 million worth of equipment, reducing loss by 15% through meticulous tracking.
  • Developed and implemented emergency protocols, ensuring a 100% safety record during high-pressure drills.
  • Completed specialized training in Cybersecurity, contributing to the Navy’s information security initiatives.
  • Implemented innovative tactics to achieve mission objectives under challenging conditions.
  • Directed intelligence gathering efforts, resulting in accurate assessments of enemy capabilities and intentions.
  • Served as a key liaison between military units and civilian agencies during disaster relief operations, facilitating efficient coordination efforts.
  • Monitored unit operations in dynamic, challenging environments with high level of situational awareness.
  • Spearheaded risk management initiatives to mitigate potential hazards during complex operations.
  • Ensured compliance with regulations and policies through diligent oversight of daily activities and procedures.
  • Conducted comprehensive evaluations of equipment maintenance programs, identifying areas for improvement and increasing overall functionality rates.
  • Mentored junior officers in leadership development, contributing to a high-performing organizational culture.
  • Developed strong relationships with community leaders, fostering cooperation between military and local organizations.
  • Facilitated successful fire drills to ensure crew readiness in the event of an emergency situation.
  • Reduced equipment malfunctions through regular inspections and maintenance of fire control systems.
  • Maintained accurate inventory records for essential tools and equipment, ensuring optimal preparedness at all times.
  • Provided critical support during search and rescue missions, utilizing in-depth knowledge of fire control systems to optimize response efforts.
  • Enhanced firefighting response time by developing and implementing efficient emergency procedures.
  • Managed critical incident documentation, contributing to post-incident reviews and continuous improvement efforts within the department.
  • Ensured compliance with regulatory requirements by staying up-to-date on changes in maritime law relating to fire prevention/control measures.
  • Improved communication among team members by conducting comprehensive training sessions on radio protocols.
  • Achieved rapid resolution of technical issues, utilizing extensive knowledge of electronic systems and troubleshooting techniques.
  • Managed risk mitigation strategies by conducting thorough hazard assessments prior to live-fire exercises or field maneuvers.
  • Conducted thorough research on potential threats, informing strategic planning and decision-making processes.
  • Coordinated logistics support for multiple deployments, enabling seamless integration of personnel and equipment into operational environments.
  • Provided expert guidance on munitions selection, ensuring maximum effectiveness based on target vulnerabilities and mission requirements.
  • Spearheaded the implementation of new technology, improving communication among team members during operations.
  • Enhanced weapons system efficiency by implementing advanced training programs for personnel.
  • Reduced operational errors by conducting regular maintenance checks and system upgrades on weaponry.
  • Streamlined weapons inventory management, resulting in accurate tracking and reduced redundancy.
  • Evaluated weapon system performance through rigorous testing methods, identifying areas for improvement or modification.
  • Analyzed intelligence reports to recommend appropriate force protection measures for specific missions.

Education

High School Diploma -

Robert E. Lee High School
Baton Rouge, LA
06-1998

Skills

  • Hardware Inventory Management
  • Switches and Routers
  • Remote Troubleshooting
  • Technical Analysis
  • Equipment installation and repair
  • Remote support
  • Hardware installation
  • Troubleshooting and repair
  • Instrumentation calibration
  • Technical support
  • System diagnostics
  • Network installation
  • Troubleshooting techniques
  • Adaptability and flexibility

Accomplishments

  • During my tenure at Videojet I was awarded into The Video Jet Presidents Club, which is an employee recognition program that recognizes top performers within the company. It's also known as a Winner's Circle or Achiever's Club. The president's club is tied to sales revenue and quotas.

Languages

English
Native or Bilingual

Timeline

Field Service Engineer (Remote)

Videojet Technologies Inc.
11.2011 - 11.2024

Delivery Driver

84 Lumber
03.2009 - 11.2011

Armed Security Guard

Inner Parish Security
03.2009 - 11.2011

Cable TV Installation Technician

Cox Communications
08.2006 - 10.2008

Home Theater Technician

Best Buy Inc
07.2006 - 01.2007

Field Engineering Technician

Christie Digital Systems
08.2004 - 05.2006

US Naval Officer/Fire Control Technician

Federal Government Agency
10.1998 - 02.2004

High School Diploma -

Robert E. Lee High School

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John K. Ray