JOHN K. WINTERMANTEL
Wilmington,Delaware
Summary
Results-oriented Customer Service Professional who excels at uncovering Customer needs, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals. Friendly Sales Associate adept at working in diverse retail and customer service environments with more than 15 years in sales. Areas of expertise include sales, customer relations, document preparation, tech support, inventory and office management. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Post-Closing Coordinator
ClientFirst Title
07.2020 - 02.2022
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Enhanced efficiency of loan closing processes by ensuring accurate documentation and timely communication with stakeholders.
- Expanded customer base through effective networking, cold calling, and relationship-building strategies.
- Streamlined post-closing operations for increased productivity by implementing effective strategies to manage workload.
- Managed between 40-100 closings a month on average.
- Collaborated with internal departments to expedite the loan funding process, resulting in faster turnaround times for clients.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Reviewed and executed confidential documents, contracts and disclosures.
- Improved customer satisfaction by addressing and resolving concerns related to mortgage closings in a timely manner.
- Prepared and presented contracts and other legal documents to clients.
- Worked in various departments and positions such as Settlement Agent, and Closer whenever needed or asked.
- Maintained strict compliance with regulatory guidelines by regularly reviewing and updating policies and procedures related to post-closing activities.
- Provided in-office technical support and managed office inventory daily.
- Reduced risk of errors in loan documents through meticulous attention to detail during the review process, enhancing overall quality control measures.
Sales Assistant
Sherwin Williams Co
05.2012 - 09.2015
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Opened new merchandise and stocked sales floor racks and shelves.
- Trained new employees on customer service, money handling and organizing strategies.
- Identified and qualified customer needs, developed sales strategies and negotiated and closes profitable projects with a 85% success rate.
- Developed and maintained long-term relationships with policyholders and small business entities.
- Identified and qualified accounts to assess market potential.
- Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities.
- Contacted customers as soon as issues arose to immediately find resolution before the problems escalated.
- Analyzed processes previously used to send products to customers and uncovered a more efficient method that was positively received by all involved parties.
- Maintained an extensive knowledge of competitors, their offerings and their presence in assigned territory.
Server
Cafe Napoli And Bar Napoli
06.2009 - 01.2011
- Provided service to patrons, cleaned therestaurant, bussed tables, and also prepared dishes.
- Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
- Maintained clean dining room, lobby and service areas at all times.
- Guided guests through menus while demonstrating thorough knowledge of food, beverages and ingredients.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Delivered quality service by providing a warm and welcoming environment.
- Effectively listened to, understood and clarified guest concerns and issues.
- Quickly recorded transactions in MICROS system to deliver prompt service.
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
- Consistently provided professional, friendly and engaging service.
- Precisely described menu items and special offerings and appropriately identified wine pairings.
- Received frequent customer compliments for going above and beyond normal duties.
- Maintained complete knowledge of the restaurant menu, including daily specials.
Education
High School Diploma -
St. Marks High School
Wilmington, DE2008
Associate of Arts - Elementary Education
Delaware Technical Community College
Wilmington, DEDigital Filmmaking & Video Production
Philadelphia Art Institute
Philadelphia, PASkills
- Marketing Management
- Event Promotion
- Problem-Solving
- Technical Support
- Polite Communication Skills
- Sales Strategy Development
- Professional Networking
- Customer Service Abilities
- Financial Document Preparation
- Customer Service and Care
- Resource Allocation
- Adaptability and flexibility
- Client Relations
- Computer literacy
Timeline
Post-Closing Coordinator
ClientFirst Title
07.2020 - 02.2022
Sales Assistant
Sherwin Williams Co
05.2012 - 09.2015
Server
Cafe Napoli And Bar Napoli
06.2009 - 01.2011
High School Diploma -
St. Marks High School
Associate of Arts - Elementary Education
Delaware Technical Community College
Digital Filmmaking & Video Production
Philadelphia Art Institute