Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

John "Keagan" Cook

Denver,CO

Summary

Passionate leader dedicated to enhancing customer satisfaction and optimizing operational efficiency. With Three years of experience in maintenance-oriented roles, excelling in leading cross-functional teams, long-distance management, implementing service improvement initiatives, and fostering positive client relationships.

Overview

6
6
years of professional experience

Work History

Branch Service Manager

Penske Truck Leasing
07.2023 - Current
  • Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
  • Managed branch operations for optimal efficiency, ensuring smooth daily functioning and minimizing downtime.
  • Increased revenue with proactive sales strategies and cross-selling of banking products to customers.
  • Implemented staff training programs to enhance employee performance, resulting in improved customer service scores.
  • Developed strong relationships with clients, fostering loyalty and trust while driving business growth.
  • Optimized staff scheduling to ensure adequate coverage during peak hours and reduced overtime expenses.
  • Boosted team morale through effective communication, recognition of achievements, and creating a positive work environment.

Maintenance Supervisor

Penske Truck Leasing
06.2022 - 07.2023
  • Improved equipment reliability by implementing a preventive maintenance program and scheduling routine inspections.
  • Reduced downtime by quickly diagnosing and repairing issues with machinery, electrical systems, and facility infrastructure.
  • Enhanced safety standards through regular staff training sessions, hazard assessments, and ensuring compliance with OSHA regulations.
  • Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
  • Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.
  • Conducted regular performance evaluations of maintenance staff to identify strengths, areas for improvement, and opportunities for growth within the organization.
  • Facilitated strong communication between maintenance personnel and other departments to ensure seamless coordination during planned outages or emergency situations.

Customer Service Representative

Penske Truck Leasing
09.2021 - 06.2022
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Senior Rental Representative

Penske Truck Leasing
07.2019 - 09.2021
  • Increased customer satisfaction by providing personalized rental solutions and exceptional service.
  • Processed rental transactions efficiently, ensuring accuracy in documentation and timely payment collection.
  • Conducted thorough vehicle inspections for optimal fleet maintenance and customer safety.
  • Maintained up-to-date knowledge of industry trends, enabling informed recommendations to clients.
  • Resolved customer complaints professionally, demonstrating empathy and understanding while finding effective solutions.
  • Coordinated vehicle reservations to maximize availability and optimize fleet utilization.
  • Developed strong relationships with local businesses for mutually beneficial partnerships and referrals.

Food and Beverage Associate

Crowne Plaza Hotels
05.2018 - 05.2019
  • Enhanced customer satisfaction by providing exceptional service and addressing dietary concerns.
  • Boosted restaurant efficiency by streamlining food preparation processes and maintaining cleanliness standards.
  • Consistently delivered high-quality food and beverages to guests, resulting in increased repeat business.
  • Assisted in menu development, contributing to diverse and appealing offerings for various dietary preferences.

Education

No Degree - History

Elizabethtown College
Elizabethtown, PA

No Degree - General Studies

Cecil College
North East, MD

No Degree - History And Politics

University of Chester
Chester, Cheshire

Skills

  • Staff Management
  • Key Performance Indicators
  • Staff Training
  • Employee Development
  • Customer Relationship Management

Hobbies

In my free time i enjoy going to live music, dining experiences and having a 5AM weekend wake up call to watch English Premier League games.

Timeline

Branch Service Manager

Penske Truck Leasing
07.2023 - Current

Maintenance Supervisor

Penske Truck Leasing
06.2022 - 07.2023

Customer Service Representative

Penske Truck Leasing
09.2021 - 06.2022

Senior Rental Representative

Penske Truck Leasing
07.2019 - 09.2021

Food and Beverage Associate

Crowne Plaza Hotels
05.2018 - 05.2019

No Degree - History

Elizabethtown College

No Degree - General Studies

Cecil College

No Degree - History And Politics

University of Chester

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John "Keagan" Cook