John "Kelly" Kirby
Madison,Mississippi
Summary
Seasoned customer service professional with more than 23+ years of experience in both the professional workplace and as a coach and manager to various sports teams. More than 20+ years of management and supervisory experience in multiple job locations. Proven track record of success in sales positions including national and local accounts.
Overview
26
26
years of professional experience
Work History
Roofing Contractor
G.T. Construction
11.2021 - Current
- Improved roof installation quality by implementing thorough inspection processes and strict adherence to safety protocols.
- Enhanced customer satisfaction through timely project completion and consistent communication with clients.
- Reduced project delays by effectively managing subcontractor schedules and coordinating material deliveries.
- Increased company revenue through accurate job bidding and cost estimation strategies.
- Enhanced client trust by providing transparent progress updates throughout each phase of the project lifecycle.
- Optimized inventory management procedures to reduce waste, cut costs, and ensure availability of necessary materials at all times.
Assistant Branch Manager/Inside Sales Consultant
Advanced Building Products/SRS Distribution
06.2019 - 11.2021
- Developed strong rapport with clients through proactive engagement, resulting in increased customer satisfaction ratings.
- Streamlined sales processes by identifying inefficiencies and implementing innovative solutions to enhance productivity.
- Mentored junior team members, providing guidance on effective sales techniques and best practices for client relationship management.
- Oversaw inventory management within the branch, ensuring optimal stock levels were maintained to meet customer demands.
- Streamlined sales process efficiency by maintaining accurate records of client interactions in CRM systems, ensuring seamless follow-up.
- Expanded market reach by researching potential clients and initiating contact via phone or email to generate interest in company offerings.
- Reduced customer turnover rate by anticipating needs proactively, offering value-added services or discounts as appropriate.
- Reduced accident rates through the development and implementation of effective safety training programs.
- Increased fleet efficiency by implementing preventive maintenance programs and scheduling regular vehicle inspections.
- Maintained accurate driver information for delivery scheduling.
- Enhanced delivery efficiency by optimizing dispatch routes and schedules.
- Reduced customer complaints by closely monitoring delivery progress and communicating delays promptly.
- Managed high-volume orders, prioritizing deliveries based on urgency and location.
- Enhanced overall fleet safety through rigorous compliance with regulatory standards and implementation of best practices in risk management.
- Enhanced supply chain efficiency by optimizing shipping schedules and routes.
- Improved order accuracy through meticulous data entry and verification processes.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Optimized transportation strategies by analyzing route performance data and adjusting plans accordingly.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
- Tracked orders and notified customers of status or potential delays.
- Generated documentation and information required for customer shipments.
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
Project Manager/Sales Associate
Malone Roofing
02.2019 - 06.2019
- Increased customer satisfaction by providing thorough consultations and accurate project estimates.
- Enhanced company reputation by consistently delivering high-quality roofing solutions to clients.
- Collaborated with team members to complete projects efficiently and on time, ensuring customer satisfaction.
- Maintained detailed records of sales activities and client interactions, improving overall organization and efficiency.
Roofing Contractor
Christian Construction
09.2018 - 01.2019
- Performed Roofing inspections for prospective clients
- Order materials for upcoming construction projects and oversee until completion.
- Improved roof installation quality by implementing thorough inspection processes and strict adherence to safety protocols.
- Enhanced customer satisfaction through timely project completion and consistent communication with clients.
- Reduced project delays by effectively managing subcontractor schedules and coordinating material deliveries.
Service Sales Manager
Centimark Corporation
03.2018 - 09.2018
- Maintained and developed commercial roofing accounts throughout regional area
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Established rapport with potential customers through cold calling and presenting product offerings tailored to their needs.
- Enhanced roof quality by conducting thorough inspections and identifying areas for repair or replacement.
- Responded to incoming calls and emails to support customer base and outside sales team.
- Partnered with outside sales to identify critical accounts with growth opportunities.
Inside Sales Representative
Advanced Building Products
05.2017 - 03.2018
- Daily front desk duties including cash reconciliation, stock orders, invoicing and processing payments
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Built diverse and consistent sales portfolio.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Warehouse Worker
Huttig
12.2016 - 05.2017
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
- Increased accuracy of inventory records through meticulous documentation and regular audits.
Inside Sales/Receiving Coordinator/Customer Service Manager
United Products/Allied Building Products
06.1998 - 10.2016
- Maintained and developed a customer base to properly assist customers with product sales and information
- Daily cash reconciliation
- Order supplies from various vendors depending on need of customer
- Utilize Navision and Trend to help record all incoming inventory
- Arrange stock material to keep the yard and warehouse neat and organized
- Developed receiving procedure and policy instituted by all area branches
- Assist all drivers to the appropriate area for unloading
- Ensure all incoming inventory is reconciled with the packing slip and any shortage or overages noted with signature
- Assist in various departments as needed (Customer Service, Siding, Transfer departments)
- Equipment Certifications: Current Class B CDL with air-brake endorsement, Boom, Moffit, Curtain Siding trucks and Minnesota Forklift certified for 15+ years.
- Streamlined receiving process by implementing efficient organization and inventory management strategies.
- Reduced shipment errors by closely monitoring incoming products and verifying accuracy with purchase orders.
- Enhanced communication between warehouse departments through effective coordination of product distribution.
- Facilitated timely order processing by ensuring accurate logging and tracking of received items in the database.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
Education
Some College (No Degree) - Graphic Design
Bemidji State University
Bemidji, MNSome College (No Degree) - General Studies
Normandale Community College
Bloomington, MNHigh School Diploma -
Benilde-St. Margaret’s High School
St. Louis Park, MN01.1989
Skills
- Material and application knowledge to include asphalt, metal, TPO, EPDM, modified bitumen and asbestos materials
- Project software utilization to include Xactimate, AccuLynx, Eagleview, Hover, Roofr, and Company Cam
- 20 years of Construction Industry Knowledge
- Orientation, training and management of employees
- Customer relationship building
- Operations and logistics
- Scheduling
- Warehousing Processes
- Computer-Based Inventory System
- Transportation Management including Driver scheduling and route optimization
- OSHA Compliance
- Inventory Control
References
- Kristie Lewis, (218) 849-9500, Work and Personal Reference
- Eddie Boyd, (601) 941-6326, Work and Personal Reference
- Theresa Coumbe, (601) 209-5345, Personal
- Ronnie Molpus, (601) 497-0076, Personal
Timeline
Roofing Contractor
G.T. Construction
11.2021 - Current
Assistant Branch Manager/Inside Sales Consultant
Advanced Building Products/SRS Distribution
06.2019 - 11.2021
Project Manager/Sales Associate
Malone Roofing
02.2019 - 06.2019
Roofing Contractor
Christian Construction
09.2018 - 01.2019
Service Sales Manager
Centimark Corporation
03.2018 - 09.2018
Inside Sales Representative
Advanced Building Products
05.2017 - 03.2018
Warehouse Worker
Huttig
12.2016 - 05.2017
Inside Sales/Receiving Coordinator/Customer Service Manager
United Products/Allied Building Products
06.1998 - 10.2016
Some College (No Degree) - Graphic Design
Bemidji State University
Some College (No Degree) - General Studies
Normandale Community College
High School Diploma -
Benilde-St. Margaret’s High School
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