John Kenneth Villaflor
Santa Maria,CA
Summary
- 3 Years of General Warehouse, Electronic Assembly Line and Medical Device Assembly Line Experience
- 2 Years of Warehouse Coordinator
- 4 Years of Restaurant Management Skills
- 9 Years of Customer Service Experience
- Resourceful and innovative approach to problem resolution
- Growth-oriented; continuously strive for new ways to improve personal performance through learning and communication
- Quality Inspector with solid history of successfully improving the quality of products, materials and protocols by completing detailed inspections, tests and analysis of results. Methodical and detail-oriented professional with an organized approach.
- Skilled Assembly Line Worker highly effective at working in team-based settings. Excellent listening and problem-solving abilities. Presenting more than 2 years of experience.
Overview
11
11
years of professional experience
Work History
Program Specialist II
City Of Santa Maria Park And Recreation
Santa Maria, CA
06.2021 - Current
- Addressed developmental needs of youth by offering new and enriching experiences.
- Carefully developed lucrative annual food and beverage marketing plan and strict budget to maximize profits.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Challenged youth to accomplish motor development goals and inspire love of movement and healthy habits.
- Gathered opinions and support from grass-roots supporters to solidify group position.
- Established goals and created action plans to achieve goals.
- Evaluated program operations, successes and deficiencies to identify concerns and recommend strategies to enhance processes and elevate results.
- Organized and managed program development from conception through successful execution.
Warehouse Coordinator
Hawthorne Gardening CO
Livermore, CA
07.2019 - 06.2021
- Verified accuracy of shipping and receiving documents and maintained records.
- Prepared bills of lading, work orders and shipping orders to appropriately route materials.
- Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Used SAP System to run orders, correct discrepancies, and check current inventory.
- Organized warehouse storage areas to facilitate efficient receiving and shipping of products.
- Handled day-to-day shipping and receiving overseeing more than 200 pallets per day.
- Communicated with warehouse team leader on carrier issues, STO information and weekly productivity metrics.
Customer Service Representative
Old Republic
San Ramon, CA
08.2015 - 01.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Restaurant Supervisor/Manager
The Flame Broiler-Vista
Vista, CA
08.2013 - 07.2019
- Hired, trained, scheduled, managed and mentor team of 8
- Streamlined crew scheduling in order to maximize efficiency and productivity
- Assured strict adherence to corporate guidelines and metrics
- Improved health department score from 95% to 98%
- Orchestrated changes to crew rotation during peak hours to improve customer experience
- Cross-trained existing employees to maximize team agility and performance.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Education
Some College - Computer Science
Allan Hancock College
Santa Maria, CA08.2022
Skills
- Data Entry
- Calibration
- Management and Leadership
- Strategic planning
- Exceptional communication skills
- Compliance
- Adaptability
- Interpersonal and written communication
- Meticulous attention to detail
- Motivating and mentoring
- Reporting and Proper Documentation
- Quality Assurance and Control
- SAP System
- Retail Management
Timeline
Program Specialist II
City Of Santa Maria Park And Recreation
06.2021 - Current
Warehouse Coordinator
Hawthorne Gardening CO
07.2019 - 06.2021
Customer Service Representative
Old Republic
08.2015 - 01.2021
Restaurant Supervisor/Manager
The Flame Broiler-Vista
08.2013 - 07.2019
Some College - Computer Science
Allan Hancock College
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