John K. Khoury
IT/Customer Service
Orlando,FL
Overview
21
21
years of professional experience
24
24
years of post-secondary education
Work History
Desktop Support Analyst
Visium Resources
Winter Park, Florida
01.2023 - 01.2025
- Perform moderately complex analytical, technical and administrative work in the planning, design and installation of new and existing computer systems
- Provide day-to-day consultation, instruction, troubleshooting and problem solving to computer users for hardware, software, network and related computer systems and devices
- Evaluate, review and enforce County computer hardware and software standards
- Install, configure and ensure the effective operation of all end user hardware and software, peripheral equipment and mobile devices within established County standards
- Monitor and responds to Service Center trouble calls via the ServiceNow platform and provides end user training in use of equipment and software
- IT Asset dispatching and tracking for several departments of OC Fire Rescue, devices include Mobile Data Computers for use with Computer Aided Dispatch, and the Fire Marshals Inspectors’ Mobile data tablets
- Confer with OCFR personnel to diagnose simple to moderately complex problems, apply solutions and assist in determining the types of hardware and software required to meet business needs
- Ensure end user hardware, software and associated devices interconnect seamlessly with diverse systems such as file servers, email servers, computer conferencing systems and application servers
- Create, run, and troubleshoots simple to moderately complex scripts, batch files, or installation procedures
- Perform moderately complex troubleshooting procedures encompassing multiple technology platforms
- Coordinate efforts with other IT departments, to include Data Networks, Mobile Data, Office 365 Messaging, Enterprise Security, and Unified Communications and customers to determine and resolve client issues under direction of technical lead
- Review licensing problems and performs software and hardware audits throughout the organization
- Provide audit reports and assessments and ensures compliance with licensing regulations
- Perform other related duties as assigned
- Mobile Router Network Support & Installation for Fire Rescue vehicle including Trucks, Fire Engines, Rescue Ambulances, and other related apparatus
- Rollouts and deployment of new Computer equipment
- Provides on call support as needed 24 hours a day, 7 days a week
Vice President/CTO/Retail Break-Fix Facility Manager/Sr. Technician
Loyalty Business Solutions, LLC
Jamestown, SC
05.2004 - 12.2022
- Keeping up-to-date on current IT advancements
- Employee Recruiting
- Project Management
- Team Leader of small groups that involve verbal and written instructions
- Computer (all brands) hardware/software repair/upgrades for residential and commercial users
- Hardware and software installation, configuration and upgrades
- Supporting Operating Systems: MS Windows 9X/ME/2000/XP/Vista/7/8/10/11
- Networking/LAN/802.11b/g Wireless, printers, scanners, digital cameras/external USB & firewire device installation
- Customer Service: Assisting our clients with issues and related support inquiries over the phone, remote or via e-mail
- Project Management, Administrative/Data Entry & Operations Support
- Customer Service Communication and Correspondence
- Computer deployment in business and educational environments
- Laser Printer setup/deployment, maintenance and repair
- Virus/Malware prevention and removal & Firewall/IDS setup and operation
Client Technology Technician/Desktop Field Service Technician & Help Desk Technician
Charleston County School District
Charleston, SC
- Tracking all work/callers using the HEAT call logging system
- Resetting Avaya Telephone Systems voice mail password using web-based subscriber management web tools
- Maintaining Dell computer hardware database for all 80+ CCSD locations
- Monitoring Network utilization using Solarwinds Networking utilities
- Repair and upgrade of Dell Laptop and Desktop Computers
Skills
- Advanced troubleshooting
- Software installation
- Emergency response
- Mobile devices
- Desktops expertise
- System administration
- Peripherals maintenance
- Troubleshooting skills
- Incident management
- Applications
- Technology training
- Systems management
- Service troubleshooting
- Hardware installations
- Software installations
- Software upgrades
- Operating systems
- Hardware upgrades
- Vendor coordination
- Technical support expertise
- End user support
- Networking experience
- Hardware diagnostics
- Performance management
- Diagnostics
- Documentation skills
Summary
Experienced Professional with a vast array of customer service and data entry experience in a multitude of industries. Having been in the role of a VP of LBS LLC and with my advanced business education. I possess a deep knowledge of IT that correlates to the business administration sector. As business professional, my priority is always to serve the customers with conscientious care, kindness and patience in order to resolve any customer issues and promote growth.
Education
MBA -
Webster University
St. Louis, MO 08.2004 - 05.2007
Master of Arts - Informaion Technology Management
Webster University
St. Louis, MO 08.2004 - 10.2025
Accomplishments
- Supervised team of 10 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheet system
Timeline
Desktop Support Analyst
Visium Resources
01.2023 - 01.2025
MBA -
Webster University
08.2004 - 05.2007
Master of Arts - Informaion Technology Management
Webster University
08.2004 - 10.2025
Vice President/CTO/Retail Break-Fix Facility Manager/Sr. Technician
Loyalty Business Solutions, LLC
05.2004 - 12.2022
Client Technology Technician/Desktop Field Service Technician & Help Desk Technician
Charleston County School District
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