John L Lupo IV

Improving the curb appeal of my customers residential/commerical property's. This includes the responsibilities listed below for one man crew:

Excellent customer service

Removing vegetation

trimming trees, scrubs, Palms and hedges

Loading trailer and unloading at the dump

Curb appeal as a whole project

Weed control with chemicals and routine maintenance

• Led facility maintenance efforts to maintain a clean, safe, and inviting environment for both employees and customers.
• Painted any Fabricated or Metal projects
• Landscaping and curb appeal of property
• Delivery finish projects to Raytheon and caterpillar trailer
• Transported scrap metal by truck and trailer to metal yard
• operated different type of forklifts including pallet jack for loading and unloading material
• Maintained and cleaned machines for making metal parts for projects
• worked in the fabrication department with cleaning metal, cutting and installing

• Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
• Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
• Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
• Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
• Responded to customer requests for products, services, and company information.
• Modified, updated and processed existing policies.
• Completed customer applications and updated records to reflect current information.
• Documented customer interactions and transactions for accurate, up-to-date records.

• Collaborated with interdisciplinary teams to develop comprehensive care plans based on clients'' individual strengths, needs, and preferences.
• Maintained accurate records of client interactions according to organizational guidelines, protecting confidentiality while ensuring thorough documentation for continuity of care purposes.
• Actively pursued ongoing professional development opportunities to remain informed of emerging trends and best practices within the field of peer support services.
• Enhanced client recovery by providing emotional and practical support in both group and one-on-one settings.
• Assisted clients in developing and maintaining personalized wellness plans, guiding them in setting achievable goals for improved mental health outcomes.
• Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
• Observed strict regulations and procedures regarding each individual to maintain confidentiality of personal and health information.
• Assisted clients in exploring feelings and understanding behaviors.
• Collaborated with other professionals to coordinate comprehensive care for clients.
• Supported individuals dealing with mental health and emotional issues.
• Listened to clients' concerns and provided encouragement and support.

• Collaborated with interdisciplinary teams to develop comprehensive care plans based on clients'' individual strengths, needs, and preferences.
• Maintained accurate records of client interactions according to organizational guidelines, protecting confidentiality while ensuring thorough documentation for continuity of care purposes.
• Enhanced client recovery by providing emotional and practical support in both group and one-on-one settings.
• Assisted clients in developing and maintaining personalized wellness plans, guiding them in setting achievable goals for improved mental health outcomes.
• Participated in clinical staffing meetings and coordinated with clinical staff to develop and implement individualized treatment plans.
• Transported individuals to medical appointments and support meetings whenever needed.
• Facilitated group counseling sessions to support and encourage client growth.

• Scheduled and oversaw maintenance, repair and installation activities.
• Coordinated preventative maintenance schedules, verifying equipment safety and function.
• Monitored daily progress and work quality to provide guidance and direction to mechanics and installers.
• Supervised 5 employees and scheduled shifts.
• Created and maintained daily and weekly reports for upper management.
• Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
• Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.