JOHN L. RICHARDS JR
LOS LUNAS,NM
Summary
Motivated and driven professional with 30 years of service in the United States Marine Corps. Possesses strong skills in leadership, problem solving, administration, customer service, and mentorship. Currently seeking a position in human resources. PROFESSIONAL SUMMARY High-performing financial advisor. Highly skilled in client education, financial planning, and analysis. Knowledgeable Administrative Manager uses operational experience to inform strategic guidance. Coordinates ideal organizational outcomes by analyzing existing processes and developing tangible system improvements. Driven problem solver handles multiple tasks and projects simultaneously.
Overview
35
35
years of professional experience
Work History
Administrative Manager
United States Marine Corps
11.1987 - 06.2002
- Administration
- Responsible for every facet of administration in every unit I’ve served
- Duties included accountability, pay and allowances, legal, correspondence, promotions/demotions, and dependent additions and losses
- Conflict Resolution
- As the senior enlisted Marine, was responsible for all conflict resolution in every unit I’ve served
- Conflicts were anywhere from simple personnel conflicts to family relationship conflicts
- Mentorship
- As the senior enlisted Marine, mentorship was my responsibility to teach and enforce
- This enabled subordinate personnel and units the ability to train their own personnel in order to meet their missions without being micro-managed
- Supervised daily administrative operations of over 300 individuals
- Expertise in pay entitlements, reassignments, legal packages, promotions, correspondence, marital/divorce packages, unit travel charge card, and operational risk management
- FACILITATING AND TRAINING
- As the, , trained, mentored, and evaluated over 200 individuals in all facets of administration.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Verified customer information for orderly, up-to-date online systems.
- Delivered performance reviews, recommending additional training or advancements.
- Organized and updated databases, records and other information resources.
- Created reports, presentations and other materials for executive staff.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Built and managed processes for tracking and monitoring department performance.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
Instructor, Operations Manager
Marine Corps Recruit Depot, Marine Corps
06.2002 - 06.2006
- Trained, mentored, and transformed over 300 civilian personnel into United States Marines
- Trained and mentored over 100 Marines to become Marine Corps Drill Instructors.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Improved student performance by defining clear goals and communicating performance metrics.
- Promoted classroom safety, collaboration and best practices.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Increased student participation via engaging lectures and assignments.
- These duties included instilling discipline, ethics, confidence, knowledge, strength and endurance, organizational skills, and time management
- As, Recruit Depot, responsible for the annual training of over 750 individuals
- This training included ethics, physical fitness, professional schools, and education
- It also included working with external agencies to facilitate transportation, meals, facilities, and equipment
- As an Instructor at the Instructor School at the, Recruit Depot, trained and mentored over 100 Marines to become Marine Corps Drill Instructors
- In this capacity, was responsible for training Marines to become Drill Instructors
- This included teaching knowledge, leadership, ethics, mentorship, time management, strength and endurance, organizational skills, and the coping and patience required to take a civilian with zero knowledge of the Marine Corps and transforming them into a United States Marine
- As the Senior Advisor at 2nd Radio Battalion on Marine Corps Base Camp Lejeune, NC, trained and mentored over 500 Marines in the continental United States and in combat
- This training included leadership, administration, ethics, legal, promotions, counseling, mentorship, correspondence, and professionalism
- As a member of 2d Radio Battalion, trained to and supervised the proper handling of Top Secret documents and equipment
- This included the proper transport, storage, disposal, filing, documentation, and classification.
Senior Advisor
Marine Corps
07.2006 - 04.2012
- Air Station, and aboard a Naval ship, was responsible for the training, mentorship, deployment, and return of over 500 individuals, 25 aircraft, and millions of dollars of equipment from an 11-month combat deployment
- Duties included accountability, mentorship, discipline, ethics, administration, promotions, counseling, correspondence, foreign country relations, inter-service relations, and logistics.
- Mentored and trained highly talented staff, which prepared team members for providing exemplary service to clients.
Senior Advisor
Recruiting Station
05.2012 - 09.2015
- Was responsible for the training, mentorship, and evaluation of 85 individuals, at 14 subordinate units located throughout Connecticut, Massachusetts, Rhode Island, and Vermont
- Duties included recruiter training in administration, counseling, ethics, communication skills, mentorship, inspections, discipline, time management, and organizational skills
- As the Senior Advisor at every command assigned, analyzed data to enable the Commanding Officer to make sound decisions
- This duty involved keeping abreast of everything that occurred within an organization to include subordinate and higher units
- This information was then analyzed in order to provide sound guidance to the unit and the Commanding Officer
- As the Senior Advisor, enforced, tracked, and ensured compliance with organizational policies and procedures
- This involved reading and understanding orders and policies from subordinate units, the current unit, and higher headquarters in order to train to and enforce
- PROBLEM SOLVING
- Troubleshoot unit functions to ensure efficient productivity and quality of work
- This included analyzing equipment, personnel, and procedures
- Analyze data to determine the root of inefficiencies within the organization
- This included analyzing statistics over a period of time, in order to gain a bigger picture of those inefficiencies
- Analyze surveys to determine what programs the unit's personnel feel are working and which ones are inefficient in order to improve productivity
- This analysis also allows the leadership to know if there are any unethical or discriminatory situations occurring
- Counsel individuals and their families to determine the basis of their issues and provide resources for assistance
- This included mediation/counseling between spouses for marital, financial, and health issues in order to determine the appropriate level of counseling or treatment required.
Unit Performance Evaluation Advisor
- Analyzed the performance of personnel in order to advise the Commanding Officer on writing evaluations
- Unit Suicide Awareness Instructor
- Provided annual briefs that included statistics, available assistance, resources, and treatment
- Unit Professional Military Education Advisor
- Was responsible for advising and guiding the unit's personnel on the required and recommended military education to aid in their professional development.
AWANA Teacher and Camp Counselor
2nd Baptist Church
10.2014 - 01.2023
- For Children
- AWANA is a program designed to impact and shape the lives of children through the gospel
- Down's Syndrome Fundraising
- Raised money through the selling of bracelets, calendars, and booklets and during the annual Down's Syndrome Walk
- Children’s Ministry Coordinator and Teacher
- Provided leadership of a large Church, leading teachers and coordinating lesson plans and arts and crafts
- Committee Member and Leader of Men’s English Language Small Groups
- Overall coordinator and a leader of Men’s English Small Groups
- Groups led included Bible studies, the Freedom course, and Post Traumatic Stress Disorder (PTSD).
- Worked with children of varying age, interest, skill, and developmental levels.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
- Encouraged team performance to increase camaraderie, trust and rapport.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Monitored participation in recreational activities to provide assistance to participants.
Teacher and Assistant
- Developer for the Israel Course
- Was one of the initial five instructors in the United States and Puerto Rico to lead this Christian’s United for Israel (CUFI) groundbreaking course
- This course taught the history of Israel from her statehood to present times
- Additionally, this initial course of instruction provided feedback which led to the finalized product that was disseminated throughout the United States and its territories
- Hospice Care
- Provided Hospice Care to Veteran patients both in assisted living facilities and in-home.
Human Services volunteer
Christina House
01.2019 - 02.2019
- S House
- Christina’s House is a home for women and their children who are either homeless, or on the verge of being homelessness and their children
- Served as an after school tutor to the House’s children and assisted with a Bible study for the House’s ladies.
Financial Advisor
Northwestern Mutual
06.2017 - 05.2019
- Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Developed comprehensive retirement planning strategies to help clients maximize retirement savings.
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
Licensed Financial Advisor
Northwestern Mutual Financial
10.2015 - 06.2017
- Recognized as an immediate high performer by attaining 40 lives in first year with organization
- Provided client education, generated reports, individual and family financial analysis
- Excelled at interpersonal skills, communication, collaboration, analytical skills.
Education
Bachelor’s of Business Administration - Human Resources
University of New Mexico
Alburquerque, NM03.2026
Associate’s - Science, of Human Services
Holyoke Community College
Holyoke, MA02.2019
Skills
- Microsoft Office Products From being involved in administration in every billet I've served, I’ve worked with and am efficient with Microsoft Word, Excel, and PowerPoint
- Office Management
- Staff Management
- Business Administration
- Travel Coordination
- Workflow Planning
- Critical Thinking
- Records and Database Management
- Document Review
- Data Management
- Train Staff
- Orientation and Training
- Update Policies
- Set Goals
- Coaching and Training
- Financial and Operational Reporting
Accomplishments
- Personnel Management
- Was responsible for the accountability and workload of every individual in the unit
- Problem Solving
- Was responsible for analyzing data to determine the most efficient means to success
- Additionally, was responsible for evaluating personnel, their families, and their issues to help them get any help they needed so that they could return to an efficient and healthy member of the team
- Instruction
- Instructed personnel in administrative procedures, orders, policies, mentorship, leadership, counseling procedures, accountability, professional education, lessons learned, and methods of efficiency
- Operations
- Was responsible for the overall operations of a large unit of Marines aboard the Marine Corps Recruit Depot
- Duties involved arranging for transportation, meals, facilities, support personnel, accountability, inspections, training, and graduations
- Leadership
- As the senior enlisted Marine, was responsible for the leadership of the entire unit
- Was responsible for providing the training, mentoring, guidance, knowledge, and involvement of and with every single member of the unit.
Timeline
Human Services volunteer
Christina House
01.2019 - 02.2019
Financial Advisor
Northwestern Mutual
06.2017 - 05.2019
Licensed Financial Advisor
Northwestern Mutual Financial
10.2015 - 06.2017
AWANA Teacher and Camp Counselor
2nd Baptist Church
10.2014 - 01.2023
Senior Advisor
Recruiting Station
05.2012 - 09.2015
Senior Advisor
Marine Corps
07.2006 - 04.2012
Instructor, Operations Manager
Marine Corps Recruit Depot, Marine Corps
06.2002 - 06.2006
Administrative Manager
United States Marine Corps
11.1987 - 06.2002
Unit Performance Evaluation Advisor
Teacher and Assistant
Bachelor’s of Business Administration - Human Resources
University of New Mexico
Associate’s - Science, of Human Services
Holyoke Community College
Similar Profiles
AMANDA CALHOUNAMANDA CALHOUN
Thunderbird Challenge Program - Shift Supervisor at United States Marine Corps, United States MarineThunderbird Challenge Program - Shift Supervisor at United States Marine Corps, United States Marine
Amber ChristophersonAmber Christopherson
Director of Food, Hospitality and Commercial Recreation at United States Marine Corps, Marine Corps Community ServicesDirector of Food, Hospitality and Commercial Recreation at United States Marine Corps, Marine Corps Community Services
ALLEN ELISARAALLEN ELISARA
Postal Operations Manager at United States Marine Corps, Marine CorpsPostal Operations Manager at United States Marine Corps, Marine Corps
MONICA D. STANZIONEMONICA D. STANZIONE
NA at United States Marine Corps, Marine CorpsNA at United States Marine Corps, Marine Corps
Mariella NunezMariella Nunez
Employee at Cold StoneEmployee at Cold Stone