John Lerry Dela Cruz, RN, BSN
The Bronx,NY
Summary
Experienced healthcare professional skilled in patient care, critical thinking, and communication. Strong focus on team collaboration and achieving optimal patient outcomes. Reliable and adaptable, ensuring efficient and compassionate care in dynamic environments. Equipped with expertise in medical procedures, patient assessments, and care coordination.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Operating Room Nurse
Fifth Avenue Surgical Center
10.2024 - Current
- Cases include Ambulatory Orthopedic and pain management procedures
- Implemented time-out protocols before starting surgeries, verifying correct patient identification and procedural details.
- Prepared equipment and supplies necessary for each surgical procedure, ensuring availability when needed by surgeons.
- Adapted quickly to changing situations in the operating room, utilizing problem-solving skills under pressure.
- Assisted physicians in operating room by providing necessary supplies and equipment.
- Prepped operating rooms to comply with environmental asepsis standards.
- Reduced postoperative complications through vigilant monitoring of patients during surgery.
Registered Nurse Supervisor
Riverdale Rehabilitation and Nursing Care Center
02.2024 - Current
- Developed strong rapport with patients and families, providing emotional support during challenging situations.
- Addressed patient concerns promptly by investigating issues thoroughly and collaborating with appropriate personnel to resolve problems efficiently.
- Served as a liaison between administration, medical staff, and nursing team for seamless communication and coordination of care efforts.
- Managed staffing schedules, ensuring adequate coverage for all shifts while minimizing overtime costs.
- Led successful team comprised of RNs, LPNs, and ancillary staff.
Service Delivery Manager (Utilization Management)
Cognizant Technology Solutions
09.2016 - 01.2024
- Managed a team of Registered Nurses and RN Supervisors handling Utilization Management for a US-based Health Insurance Company
- Oversees processes related to Prior Authorization, Concurrent Reviews and Retrospective Reviews
- Ensures compliance with NCQA, CMS and URAC guidelines
- Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships where possible.
- Improved service quality, addressing client concerns promptly and professionally.
- Coordinated with multiple departments to ensure seamless service delivery across all touchpoints.
- Established a culture of continuous improvement, encouraging team members to share ideas for process enhancements.
Utilization Management Supervisor
Accenture, Inc
02.2012 - 08.2016
- Streamlined communication between healthcare providers and insurance companies for efficient claims processing.
- Mentored junior staff members on best practices within the field of utilization management, fostering a culture of continuous learning and professional growth among team members.
- Increased compliance with regulatory requirements by monitoring adherence to guidelines and protocols within the utilization management department.
- Maximized efficiency of case reviews through the development and implementation of standardized review procedures.
Registered Nurse
Baguio General Hospital and Medical Center
11.2011 - 02.2012
- Utilized critical thinking skills to prioritize nursing interventions based on patients' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
Operating Room Registered Nurse
Baguio General Hospital and Medical Center
01.2011 - 04.2011
- Maintained a sterile environment within the operating room, reducing the risk of infection.
- Utilized sterile techniques and infection-control guidelines to maintain clean and safe environment.
- Coordinated with surgeons and staff to deliver safe patient care during operations.
- Implemented time-out protocols before starting surgeries, verifying correct patient identification and procedural details.
- Prepared equipment and supplies necessary for each surgical procedure, ensuring availability when needed by surgeons.
- Assisted physicians in operating room by providing necessary supplies and equipment.
- Performed pre-operative assessments to prepare patients for surgery.
- Prepped operating rooms to comply with environmental asepsis standards.
Education
Bachelor of Science - Nursing
Saint Louis University
Baguio City, Philippines03-2010
Skills
- Medication administration
- Sterile technique
- Ethical practice
- Surgical assistance
- Instrument care
- Basic life support
- HIPAA compliance
- Decision-making
- IV insertion
Certification
- Registered Nurse License (RN) - NY State Board of Nursing.
- Basic Life Support Certification (BLS)
Languages
English
Professional Working
Tagalog
Full Professional
Timeline
Operating Room Nurse
Fifth Avenue Surgical Center
10.2024 - Current
Registered Nurse Supervisor
Riverdale Rehabilitation and Nursing Care Center
02.2024 - Current
Service Delivery Manager (Utilization Management)
Cognizant Technology Solutions
09.2016 - 01.2024
Utilization Management Supervisor
Accenture, Inc
02.2012 - 08.2016
Registered Nurse
Baguio General Hospital and Medical Center
11.2011 - 02.2012
Operating Room Registered Nurse
Baguio General Hospital and Medical Center
01.2011 - 04.2011
Bachelor of Science - Nursing
Saint Louis University
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