Johnlindy Paulino
Hazleton,PA
Summary
Driven and meticulous professional with a proven track record at Amazon Distribution Center, enhancing customer satisfaction through accurate sorting and quality checks. Excelled in fast-paced environments, demonstrating exceptional speed, accuracy, and reliability. Skilled in warehouse safety and Microsoft Office Suite, with a knack for training and mentoring colleagues. Achieved significant reductions in sorting errors, underscoring a commitment to excellence and efficiency.
Overview
5
5
years of professional experience
Work History
Sorter
Amazon Distribution Center
07.2021 - Current
- Used hand-held scanners to sort items into specific categories.
- Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
- Stacked items according to weights, sizes, types, and picking priorities.
- Reduced errors in the sorting process by conducting thorough quality checks and maintaining accuracy.
- Maintained high standards of cleanliness and safety within the workplace, reducing potential hazards during the sorting process.
- Assessed and sorted items into containers or designated areas according to classification, size, and condition.
- Used hand-held scanner to enter data product information.
- Utilized sorting systems to sort items fast and accurately.
- Enhanced customer satisfaction by accurately sorting items, minimizing delivery errors.
Customer Service Cashier/Server
La Isla Restaurant
02.2020 - 08.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Followed store policies while prioritizing customer satisfaction.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Processed orders and sent to kitchen employees for preparation.
Education
High School Diploma -
Hazleton Area Highschool
06.2020
Skills
- Speed and Accuracy
- Product Sorting
- Reliability and punctuality
- Packaging knowledge
- Warehouse Safety
- Merchandise Packaging
- Workflow Management
- Materials handling and transport
- Reading Comprehension
- Production deadline management
- Attention to Detail
- Decision-Making
- Invoice Verification
- Product Classification
- Documentation and Recordkeeping
- Training and mentoring
- Microsoft Office Suite
Timeline
Sorter
Amazon Distribution Center
07.2021 - Current
Customer Service Cashier/Server
La Isla Restaurant
02.2020 - 08.2020
High School Diploma -
Hazleton Area Highschool