John (Jake) Lowden
Oklahoma City,OK
Summary
Dynamic Individual with proven success at Lowe's, excelling in relationship building and customer service. Expert in objection handling and closing techniques, consistently enhancing client satisfaction and loyalty. Recognized for effectively managing sales pipelines and mentoring team members, driving productivity and operational efficiency, committed to delivering exceptional support and solutions.
Dedicated administrative professional adept at providing administrative and logistical support for various projects, programs, and initiatives.
Knowledgeable Sales and Support Administrator with a background in driving sales growth and enhancing customer relationships. Proven track record in meeting sales targets and contributing to team success. Demonstrated ability in using persuasive communication and negotiation skills to close deals effectively.
Sales professional with proven ability to drive revenue growth and enhance customer satisfaction. Known for fostering collaborative team environments and delivering results in dynamic settings. Skilled in strategic planning, client relationship management, and adaptive problem-solving.
Overview
12
12
years of professional experience
Work History
Sales Specialist
Lowe's
01.2022 - 08.2025
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problem-solving.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Managed sales pipeline of upwards of 20 customers at a time, effectively, prioritizing tasks to maximize revenue potential.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Drafted, finalized and submitted paperwork to complete sales.
- Negotiated prices, terms of sales and service agreements.
Front End Supervisor
Lowe's
01.2019 - 01.2022
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in 12+ checkout stations to verify adequate cash supply.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Participated in regular meetings with upper management to discuss front-end performance metrics.
- Handled personnel issues such as attendance tracking, time-off requests, disciplinary actions fairly.
Support Administrative Assistant
Lowe's
05.2013 - 01.2019
- Managed filing system, entered data and completed other clerical tasks for upwards of 150 employees in store.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Volunteered to help with special projects of varying degrees of complexity.
Education
BBA - Business Administration
Purdue Global
Indiana10-2025
GED -
Mustang High School
Mustang, OK01-2012
Skills
- Relationship building
- Client relations
- Customer service and care
- Call center operations
- Account management
- Objection handling
- Closing techniques
- Staff education and training
- Technical support
- Remote support
- Support services
- Customer relationship management
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Sales Specialist
Lowe's
01.2022 - 08.2025
Front End Supervisor
Lowe's
01.2019 - 01.2022
Support Administrative Assistant
Lowe's
05.2013 - 01.2019
BBA - Business Administration
Purdue Global
GED -
Mustang High School
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