John M. Huff
Springfield,MO
Summary
Reliable Sales Cashier and sales with significant experience in retail environments. Focused on customer satisfaction, possess cash handling skills, and adept at operating point-of-sale systems. Previous roles demonstrate strong communication skills and ability to make positive impact through problem-solving and effective team collaboration.
Overview
2025
2025
years of professional experience
Work History
Sales, Cashier, Training
JCPenney
Springfield, MO
10.2015 - 09.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Processed returns and exchanges of merchandise.
- Conducted price checks per customer needs.
- Maintained cleanliness of checkout area including countertops, registers, and floors.
- Ensured compliance with all safety regulations.
- Promoting loyalty programs to increase sales potential.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Promoted advantages of rewards program.
- Used suggestive selling techniques to promote add-on sales.
- Built and maintained productive relationships with employees.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Go the extra mile to personalize service for each customer.
- Processed returned merchandise as directed.
- Adhered to social distancing protocols and wore mask or face shield.
Shoe Department Associate
JCPenney
Springfield, Joplin , MO
10.2015 - 09.2017
- Assisted customers in selecting appropriate footwear for their needs.
- Organized and restocked shelves to ensure inventory was up-to-date.
- Problem-solve complaints and appropriately address customer questions.
- Processed payments using POS system, as well as cash registers, accurately and efficiently.
- Maintained cleanliness, organization and tidiness of the Shoe Dept.
- Completed daily opening and closing procedures.
- Inspected returned items for quality control purposes.
- Restocked sales floor with new products.
- Demonstrated product knowledge to customers when asked about specific shoes or brands.
- Offered suggestions for alternate products when requested item was unavailable.
- Promoted a welcoming environment in customer service, with enthusiasm, and by acknowledging and engaging the customer in conversation to identify footwear needs.
- Seated customer to measure feet and properly fit with correct size shoes.
- Implemented upselling techniques to increase sales and meet daily targets.
- Promoted loyalty programs to build repeat business and enhance customer loyalty.
- Collaborated with team members to achieve sales goals and contribute to the store's success.
- Developed strong product knowledge.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Sales, Training, Commercial
Culligan Water Conditioning Service
Joplin, MO
- Implemented sales training programs that are aligned with the company's goals and strategies.
- Sales training programs to ensuring that telemarketing executives were well-versed in the company's products and services.
- Developed and implemented a sales training program to improve the overall performance of the sales team regarding product knowledge and sales techniques
- Provided product and sales training to new and existing employees.
- Offered customers with updated information on latest models, features and accessories by regularly attending sales training.
- Developed and implemented customized sales training plans for each new hire.
- Created and maintained accurate documentation of all sales training activities, including completion of evaluation forms and tracking records.
- Participated in sales training sessions and workshops to enhance sales skills and product knowledge.
- Developed and implemented comprehensive sales training programs to enhance employee performance.
- Participated in sales training programs to increase product knowledge.
- Lead weekly sales training sessions for new hires, ensuring they understand company policies and procedures related to corporate sales.
- Developed and implemented sales training programs for new hires, and provided in-person instruction.
- Developed training materials and conducted workshops for employees on best practices in sales operations procedures.
Shoe Sales Associate
Macy's
Joplin, MO
Education
Bachelor of Arts - Graphics Design And Photography
University of Southern Colorado
Commercial Water Purification
Skills
- Customer Engagement
- Revenue Generation
- Customer Acquisition
- Upselling strategies
- Order Management
- Shipment Receiving
Timeline
Sales, Cashier, Training
JCPenney
10.2015 - 09.2024
Shoe Department Associate
JCPenney
10.2015 - 09.2017
Bachelor of Arts - Graphics Design And Photography
University of Southern Colorado
Commercial Water Purification
Sales, Training, Commercial
Culligan Water Conditioning Service
Shoe Sales Associate
Macy's
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