John M Ndungu

• Assisted with building Network and Systems protocols
• Managed and maintained AS400 system with different engineering and Networking Team
• Ran ASRP software using C++
• sccm deployment and creating quicker standard method for company hardware deployment and file sharing
• Managed Microsoft sever 2012- 2016 AD utilities and print servers
• Oversaw 7-strong team of engineering personnel.
• Oversaw 5 projects to help customers build, secure and optimize their IT infrastructure.
• Participated in development meetings for high-value customers and business operations updates.
• Verified location of deployed hardware in correct organizational unit.
• Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
• Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
• Defined enterprise processes and best practices and tailored enterprise processes for applications.
• Resolved issues related to operational components for LAN, WAN and voice systems.
• Managed use of various types of databases and configured, installed and upgraded new ones.
• Managed and monitored installed systems for highest level of availability.
• Wrote and maintained custom scripts to increase system efficiency and performance time.
• Supported business objectives by seeking out new customers and networking at key events.
• Designed software process and managed infrastructures according to project specifications.

Oversaw development and maintenance of organization computer systems and intranet.

• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Served as primary point of contact for support relating to owned solutions and products.
• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Met with team personnel to share details of discovered issues and recurrent custom complaints.
• Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
• Documented faults and bugs for referral to development staff for use in updates.
• Performed root cause analysis of reported issues to enact corrections.
• Explained technical information in clear terms to promote better understanding for non-technical users.
• Researched new tactics to better hone responses and shorten remediation times.
• Delivered Tier-3 support and SME input to internal and external customers.

• I did cable management ranging from 48 port switch using cat5 and 6 cable in making sure that system was online within a 2-hour period of teardown
• Created service level agreement for IT operational functions and help desk operations.
• Implemented and managed operating systems and software, security systems and intrusion detection systems.
• Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
• Consulted with engineering team members to determine system loads and develop improvement plans.
• Planned and developed interfaces that simplified overall management and offered ease of use.
• Met architecture compatibility and guidelines through effective troubleshooting.
• Guaranteed successful technical upgrade projects for clients by collaborating with developers for integrations.
• Developed clear specifications for project plans using customer requirements.
• Coordinated efficient large-scale software deployments.
• Developed and implemented policies, procedures, training and development for network resource administration, appropriate use and disaster recovery.

• Deploy new computer hardware, monitors, scanners, tv
• Work with 10 satellite facilities to deploy 7,000 pc hardware
• Google Technical Support Fundamentals
• IBM Certified Deployment Professional
• Lexmark Printer
• Lenovo Products equipment for Epic healthcare launch
• Maintain a steady stream of communication for October launch for Trinity Healthcare
• Work with Cat5 Cat6 cables accounting for inventory on hand
• Maintain a weekly inventory count of devices at hand for launch for each medical department
• Reimage hp g6, g8, surface pro tablets for distribution of each department
• Carts on Wheels (WOWS) disassemble and reassemble
• Understand Cerner
• Cash APPs needed for each department
• Repair and troubleshoot hardware
• Received assets and moved equipment within or between facilities.
• Assisted in determining equipment settings and operating instructions.
• Updated asset management system to reflect work performed, monitored daily activity, installed and maintained PC hardware and handled other administrative duties.
• Deployed and tracked assets for customer use.
• Patched software and installed new versions to eliminate security problems and protect data.
• Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
• Installed and configured operating systems and applications.
• Installed, configured and maintained computer systems and network connections.

• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
• Modify and customize commercial programs for internal needs.

• Update knowledge and skills to keep up with rapid advancements in computer technology
• Provide technical support to designers, marketing and sales departments, suppliers, engineers and other team members throughout the product development and implementation process
• Test and verify hardware and support peripherals to ensure that they meet specifications and requirements, by recording and analyzing test data
• Monitor functioning of equipment and make necessary modifications to ensure system operates in conformance with specifications
• Analyze information to determine, recommend, and plan layout, including type of computers and peripheral equipment modifications
• Provide training and support to system designers and users
• Design and develop computer hardware and support peripherals, including central processing units (CPUs), support logic, microprocessors, custom integrated circuits, and printers and disk drives
• Recommend purchase of equipment to control dust, temperature, and humidity in area of system installation.