John M Weiss Sr
Berlin,NJ
Summary
Adept at enhancing customer satisfaction and streamlining operations, I leveraged my automotive industry experience and customer service expertise at Holman Infiniti Of Maple Shade and as Owner/Operator at Lube Works. My strategic approach to schedule coordination and sales transactions significantly boosted efficiency and client loyalty, embodying a proactive and results-driven professional ethos.
Diligent writing with solid background in service writing and strong grasp of customer service protocols. Proven ability to enhance service department efficiency and customer satisfaction through effective communication and organizational skills. Demonstrated problem-solving abilities and attention to detail in coordinating repairs and managing service records.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Service Writer
Holman Infiniti Of Maple Shade
12.2019 - 11.2024
- Clearly communicated charges to customers.
- Ensured up-to-date customer records by processing information manually and digitally.
- Worked with sales departments to coordinate pricing and scheduling of vehicle repairs.
- Guided each individual towards appropriate repair decisions.
- Tracked status of jobs by logging work and change orders in the [Software] database.
- Compiled regular job status updates to ensure timely service.
- Streamlined scheduling processes to enhance efficiency in meeting customer needs.
- Managed issue resolution in conjunction with [Department] department.
- Collaborated with clients to determine service needs.
- Strengthened client loyalty with attentive and personalized support.
- Enhanced vehicle longevity through customized solutions.
- Optimized repair order workflows to boost efficiency.
- Continually updated skills with educational resources.
- Greeted customers warmly, ensuring positive first impressions.
- Built strong client relationships by addressing concerns effectively.
- Maintained detailed records of all repair work.
- Increased revenue through strategic upselling of supplementary services.
- Acted as a liaison to ensure clear expectations in repair services.
- Maintained high standards of professionalism in client and staff engagements.
- Ensured fast response times for prospective customer interactions.
- Prioritized and met customer needs efficiently.
- Addressed complaints promptly.
- Built strong client relationships.
- Collaborated with sales, marketing, and management teams to devise strategies and meet goals.
- Provided personalized recommendations ensuring needs were met.
- Enhanced customer satisfaction by fostering welcoming, positive interactions.
- Enhanced customer service training procedures.
- Ensured customer satisfaction by addressing follow-up concerns.
- Handled sudden shifts effectively.
- Responded to customer requests promptly.
- Enhanced client satisfaction, leading to exceeded team targets.
- Participated in ongoing educational programs to stay updated with industry trends.
- Maintained a robust sense of duty and personal responsibility.
- Adapted quickly to high-pressure situations.
- Excelled in both autonomous tasks and team collaborations.
- Demonstrated quick learning and adaptability.
- Exhibited strong ability to convey information clearly.
- Collaborated effectively with team members, offering assistance.
- Displayed readiness to assist when needed.
- Exhibited strong dedication to ongoing development.
- Streamlined workload for timely completion of projects.
- Possess a robust work ethic.
- Ensured precision in completing assignments.
- Ensured smooth and respectful communication in the workplace.
Owner/Operator Lube Works
Self Employed Services
07.1997 - 04.2015
- Enhanced job satisfaction through positive work culture cultivation.
- Successfully lowered budgetary expenditures through strategic negotiations.
- Trained core personnel for key internal roles.
- Maintained high safety standards during operations.
- Ensured client satisfaction by handling concerns efficiently.
- Implemented business strategies for increased revenue.
- Managed scheduling to optimize workforce efficiency and meet customer demands.
- Directed everyday company operations.
- Resolved problems by discussing them professionally with customers.
- Evaluated client requirements to suggest the best solutions.
- Reviewed budget data and implemented changes to maximize earnings.
- Conducted candidate selection, ensuring high-quality hires driving business growth.
- Boosted customer satisfaction by delivering exceptional services.
- Aided in talent acquisition, staffing efforts.
- Established strong connections with clientele.
- Built enduring relationships employing dynamic communication techniques.
- Guided employees in executing daily tasks.
- Cultivated strategic relationships that promoted mutual growth.
- Identified new market opportunities, maximizing revenue.
- Enhanced cash flow resulting in increased profitability.
- Generated positive impact by engaging in local community events.
- Oversaw daily cash discrepancies.
- Addressed client concerns to help colleagues deliver exceptional customer care.
- Implemented mentoring to address employee weaknesses.
- Coach employees to sustain productivity levels.
- Addressed recurring problems promptly to deter long-term habits.
- Consistently took initiative and responsibility.
- Enhanced client engagement through exceptional service.
Education
Associate of Science -
Camden County College
Blackwood, NJ05-1983
Skills
- Sales transactions
- Schedule coordination
- Order preparation
- Cost estimates
- Customer service
- Customer service expertise
- Invoice verification
- Effective writing
- Record preparation
- Automotive industry experience
Accomplishments
- Achieved "Circle of Excellence" through effectively helping with customer service scores always being in the top 5 of the northeast region.
- Achieved bonuses by completing a consistent service score with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Supervised team of 9 staff members.
Certification
- Help Desk Analyst, Tier 1 Support Specialist - HDI.
- Circle of Excellence from Infiniti International for 2024
- Customer Service
- New Jersey Driver's License
Timeline
Service Writer
Holman Infiniti Of Maple Shade
12.2019 - 11.2024
Owner/Operator Lube Works
Self Employed Services
07.1997 - 04.2015
- Help Desk Analyst, Tier 1 Support Specialist - HDI.
- Circle of Excellence from Infiniti International for 2024
- Customer Service
- New Jersey Driver's License
Associate of Science -
Camden County College
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