JOHN MARTIN LADINES

- Analyzed operations data and prepared conprehensive reports such as weekly and monthly reports for 5 insurance departments.

- Leveraged data analytics and statistical tools such as Databricks and Azure Synapse SQL, R, Python, for data extraction and transformation.

- Extensive use of PowerBI, Excel, and other data visualization tools to create data presentations used in townhalls and stakeholder meetings.

- Created and designed PowerBI dashboards for operations with the aim to efficient, and timely production of analysis for leaders.

- Used PowerBI dashboard to signal operations teams when cases are missing SLA, for immediate action on impacted cases.

- Extensive use of SQL and Excel to create quick extraction and analysis of relevant data for projects and initiatives that require analytical support.

- Collaboration with leaders to provide insightful commentaries to the data based on actual business events.

- Delivered KPI results presentation to local, regional, and global stakeholders. Facilitating data-driven conversations between stakeholders.

- Monitored 80 over KPIs and metrics related to operations, ensuring calculation alignment with global definitions.

- Created Process mining analysis using AWD workflow logs for new business, with the use of R.

- Extensive use of R and R packages to deliver process analysis such as handle time analysis, and worktype distribution analysis.

- Generated volume forecasts using R and R packages to support Operations processing teams in capacity planning and scheduling of staff.

- Designed and created Qliksense and Tableau dashboards for Distribution Compliance and offshore teams.

- Analyzed operations data and prepared conprehensive reports such as weekly and monthly reports for 5 insurance departments.

- Leveraged data analytics and statistical tools such as Databricks and Azure Synapse SQL, R, Python, for data extraction and transformation.

- Extensive use of PowerBI, Excel, and other data visualization tools to create data presentations used in townhalls and stakeholder meetings.

- Created and designed PowerBI dashboards for operations with the aim to efficient, and timely production of analysis for leaders.

- Used PowerBI dashboard to signal operations teams when cases are missing SLA, for immediate action on impacted cases.

- Extensive use of SQL and Excel to create quick extraction and analysis of relevant data for projects and initiatives that require analytical support.

- Collaboration with leaders to provide insightful commentaries to the data based on actual business events.

- Delivered KPI results presentation to local, regional, and global stakeholders. Facilitating data-driven conversations between stakeholders.

- Monitored 80 over KPIs and metrics related to operations, ensuring calculation alignment with global definitions.

- Use of Excel to monitor training statistics, and completion rates.

- Supported preparation of quarterly report, providing statistics for training-related outcomes and KPIs.

- Delivered process modeling training (using Business Process Model and Notation) to over 100 staff in Manila, and Canadian offices.