John Maverick Concepcion
East Elmhurst,NY
Summary
Attentive professional experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy. Seasoned Head of Operations with robust knowledge in managing business operations. Proven ability to streamline processes, enhance productivity and implement operational strategies for business growth. Strengths include strategic planning, team leadership, problem-solving and decision-making skills. Previous roles have consistently resulted in improved efficiency and cost reduction measures in operations.
Dependable Airport Service Agent with comprehensive background in customer service, baggage handling, and flight check-ins. Strengths include maintaining strong communication skills, managing stressful situations effectively, and providing top-notch customer assistance. In previous roles, improvements were made to passenger experience through prompt problem-solving and consistent adherence to safety standards.
Overview
5
5
years of professional experience
Work History
Baggage Service Agent
Global baggage service
Jamaica, NY
04.2024 - Current
- Assisted passengers with their baggage needs, including providing information on the status of their luggage.
- Verified passenger identification and tickets prior to loading luggage onto planes.
- Inspected checked baggage for prohibited items and ensured compliance with federal regulations.
- Provided customer service assistance to travelers by answering questions regarding airline policies and procedures.
- Responded to customer inquiries via phone or email in a timely manner.
- Coordinated with other airport staff members to ensure efficient operation of baggage handling systems.
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
- Loaded luggage onto carts and transported them safely throughout the airport terminal areas.
- Reported damaged or lost luggage immediately upon discovery, following established protocols.
- Collaborated with ground crew personnel during aircraft arrivals and departures as needed.
- Communicated regularly with supervisors regarding progress on projects related to baggage services.
- Retrieved customer luggage off conveyor belts.
- Called customers when bags arrived to provide updates.
- Collected, sorted and checked baggage tags against flight lists.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
- Used digital database to keep records of units and stock moved.
Head Operations Manager
Kalye
New York, NY
09.2023 - 03.2024
- Managed and coordinated the operations of multiple departments.
- Developed and implemented operational plans, budgets, policies and procedures for efficient business operations.
- Directed day-to-day operations to ensure compliance with quality standards and customer requirements.
- Conducted regular meetings with department heads to review progress on goals, objectives and initiatives.
- Established key performance indicators to measure operational effectiveness and productivity.
- Maintained a safe working environment by ensuring all employees comply with safety regulations.
- Provided training and mentoring support to staff members on new processes or technologies.
- Developed strategies for cost reduction while maintaining service levels across all departments.
- Resolved escalated customer complaints in a professional manner within specified timelines.
- Implemented best practices from industry peers to improve operational efficiencies and profitability.
- Managed scheduling, training and inventory control.
- Addressed customer concerns with suitable solutions.
Assistant Store Manager
Amazing grace
Woodside, NY
07.2021 - 08.2023
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Ensured compliance with all safety regulations throughout the store premises.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Handled scheduling for store shifts to achieve adequate staffing.
- Maintained inventory by checking merchandise to determine levels.
Therapy Assistant
PhysicalTherapist
Woodside, NY
12.2020 - 06.2021
- Assisted physical therapists in administering treatments to patients with various injuries and illnesses.
- Recorded patient progress notes, vital signs, and other relevant information for each session.
- Demonstrated exercises and techniques to patients under the supervision of a therapist.
- Provided instruction on the use of therapeutic equipment such as crutches, wheelchairs, traction systems, and exercise machines.
- Maintained cleanliness of therapy areas and equipment between patient visits.
- Observed patients during treatment sessions to ensure safety and appropriateness of activities.
- Prepared hot and cold packs according to physician orders.
- Educated family members on how to properly support the patient's recovery plan.
- Monitored changes in symptoms or condition that may require additional care.
- Provided support services such as transportation assistance or help with daily living tasks when needed.
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
- Documented staff information, service plans, treatment reports and progress notes.
- Responded to emergency situations and provided crisis support.
Front Office Assistant
Piccini Bros
New York, NY
05.2020 - 10.2020
- Greeted customers and provided assistance with inquiries.
- Organized filing system for customer records and documents.
- Answered incoming calls, responded to voicemails and transferred calls as needed.
- Scheduled appointments for clients and staff members.
- Performed data entry of patient information into computer systems.
- Maintained accurate financial records and assisted in preparing monthly reports.
- Processed payments from customers using cash, credit cards or checks.
- Provided administrative support to management team when needed.
- Created spreadsheets to track customer orders and shipments.
- Conducted data entry tasks with high accuracy, maintaining integrity of information.
- Maintained inventory of office supplies, ensuring availability and cost-effectiveness.
Crew Team Member
Grays Papaya
New York, NY
09.2019 - 04.2020
- Assisted customers with orders and inquiries.
- Organized stockroom shelves to maximize space efficiency.
- Greeted customers in a friendly manner upon entering the store.
- Operated cash register accurately and efficiently.
- Answered customer questions regarding product features, pricing, availability.
- Provided excellent customer service at all times.
- Maintained safe food handling practices to prevent germ spread.
Education
GED -
College of Health Science
Ilocos Sur Philippines07-2019
High School Diploma -
University of The Philippines
Manila Philippines01-2019
Skills
- Lost and Found Management
- Passenger Assistance
- Unclaimed baggage handling
- Claim writing
- Conflict Mediation
- Team Coordination
- Performance Improvement
- Restaurant operations management
- Food Service Background
- Labor and food cost control
- Quality Control
- Cleaning and sanitation
- Menu development
- Food presentation
- Payment Processing
- ID Verification
- Customer Assistance
- Conflict Resolution
- CPR training
- Physical Assessment
- Patient Assessment
- Physical examination
- Pain Management Techniques
Languages
English
Professional
Tagalog
Professional
Spanish
Limited
Timeline
Baggage Service Agent
Global baggage service
04.2024 - Current
Head Operations Manager
Kalye
09.2023 - 03.2024
Assistant Store Manager
Amazing grace
07.2021 - 08.2023
Therapy Assistant
PhysicalTherapist
12.2020 - 06.2021
Front Office Assistant
Piccini Bros
05.2020 - 10.2020
Crew Team Member
Grays Papaya
09.2019 - 04.2020
GED -
College of Health Science
High School Diploma -
University of The Philippines
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