Summary
Overview
Work History
Education
Skills
Timeline
Generic

John Maxwell Henline

Hickory,NC

Summary

I'm looking to continue building on previous work experience including sales prospecting, project planning and efficiency, and customer service.

Overview

16
16
years of professional experience

Work History

Animal Removal Specialist

Varmint Gone
02.2024 - 04.2024
  • Custom Fabricate sheet metal and install on homes and businesses to protect against large wildlife. I.E. squirrels, bats, birds, snakes, opossums, and raccoons.
  • Remove wildlife from the residence effectively and safely for the animal.
  • Clean and disinfect any affected areas.


Metal Roofer/Project Manager/Operations Manager

MBA Roofing
03.2018 - 02.2024
  • March 2018 - Responsible for hauling dump trailers to and from all the jobsites and ensuring all materials were present for the start of the job and delivered additional materials if and when needed.
  • January 2019 - Repair and small job technician. I would complete roof repairs or smaller jobs. Shingles, single membrane, standing seam roofs. I mainly specialized in jobs that would require professional looking metal work. My metal skills greatly improved during this time by working with knowledgeable roofers and learning proper techniques.
  • May 2020 - Operations Manager / Scheduling. Made sure jobs sold properly accounted for everything necessary. Then jobs would be put on the schedule. Ensured proper communication with the customer as to start date and any changes in the start date. Communicated with the crews providing special instructions and pictures to ensure proper preparation for the jobs and ensuring any problems that arose were dealt with efficiently.
  • July 2021 - Project Manager and installs. I would measure jobs, order materials, supervise/install standing seam roofing projects. Making custom chimney caps. Training on proper metal techniques. Communicated with contractors to ensure colors and styles matched the customers needs. Ensured the projects were scheduled when the contractor need the work done.
  • Learned skills for curved metal roofing (copper, steel, aluminum)

Owner/Operater

Max Henline Construction
06.2014 - 03.2018
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Assessed income and expenses and adapted plans to improve profit levels
  • Managed a small sales team
  • Communicated with customers and subcontractors to schedule jobs efficiently
  • Used a gutter machine to make our own gutters to add an income stream.
  • Oversaw all projects from start to finish to ensure proper installation.

Sales Associate / Sales Manager

Larry D. Henline Construction, LLC
06.2013 - 06.2014
  • Started as a door knocker selling storm damage insurance claims for roofing.
  • Moved to Company Manager to oversee all aspects of the business.
  • Hired a small sales team and trained them to successfully prospect and make sales.


Waiter

Applebee's
12.2011 - 06.2013
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.

Life Insurance Agent

American Income Life Insurance Company
05.2009 - 07.2009
  • Leveraged industry knowledge to educate potential clients on the importance of life insurance, resulting in increased policy awareness and sales conversions.
  • Analyzed customers' financial situations to recommend appropriate life insurance policies.
  • Streamlined the application process for clients, resulting in faster policy approvals and improved customer satisfaction.
  • Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.

Sales Associate

Cutco Cutlery
06.2008 - 10.2008
  • Worked entirely off of people I know and building referrals off of that.
  • Built relationships with customers to encourage repeat business.
  • Worked off of an already proven sales technique involving a script and learned skills to adapt the process to make it my own.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Education

No Degree - Business

Appalachian State University
Boone, NC

Associate of Arts - Business

Catawba Valley Community College
Hickory, NC
05.2011

High School Diploma -

Hickory High School
Hickory, NC
05.2005

Skills

  • Sales / Customer Relations
  • Expert Problem Solving
  • Management collaboration
  • Project Planning
  • Quality Assurance
  • Planning for Efficiency
  • Quick Learner
  • Custom Metal Fabrication
  • High Level of Knowledge for Shingle, Metal, and Single-ply Roofing

Timeline

Animal Removal Specialist

Varmint Gone
02.2024 - 04.2024

Metal Roofer/Project Manager/Operations Manager

MBA Roofing
03.2018 - 02.2024

Owner/Operater

Max Henline Construction
06.2014 - 03.2018

Sales Associate / Sales Manager

Larry D. Henline Construction, LLC
06.2013 - 06.2014

Waiter

Applebee's
12.2011 - 06.2013

Life Insurance Agent

American Income Life Insurance Company
05.2009 - 07.2009

Sales Associate

Cutco Cutlery
06.2008 - 10.2008

No Degree - Business

Appalachian State University

Associate of Arts - Business

Catawba Valley Community College

High School Diploma -

Hickory High School

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