John Michael Anderson
Muldrow,OK
Summary
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in the field roles with high-volume customer demands.
Overview
7
7
years of professional experience
Work History
Customer Care Specialist 2
Fleetnet America
Cherryville, NC
08.2021 - Current
- Assisted customers with inquiries about products and services via phone, email, and chat.
- Provided timely responses to customer questions and complaints in a professional manner.
- Resolved customer issues efficiently by identifying problems, researching solutions, and following up on outcomes.
- Entered customer information into the database for tracking purposes.
- Generated reports based on customer data to identify trends and areas of improvement.
- Maintained an organized system of records related to customer service requests.
- Created detailed documentation of all customer interactions and transactions.
- Provided product demonstrations to customers who had difficulty understanding how to use the product or service.
- Developed strategies for improving customer satisfaction ratings through surveys and feedback forms.
- Adhered to company policies when handling confidential customer information.
- Tracked order status updates from vendors in order to provide accurate delivery estimates to customers.
- Followed up with customers after purchase or resolution of issue in order to measure their satisfaction levels.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Maintained high satisfaction rating with customers by providing exceptional service and support.
- Delivered customer support to high call load each shift.
- Maintained high satisfaction score by consistently resolving first-call issues.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Resolved billing and service issues for customers.
- Addressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings.
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
- Followed up on emailed or web-submitted customer inquiries within standard response times.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- Consulted with customers regarding needs and addressed concerns.
- Exceeded company productivity standards on consistent basis.
- Educated customers where applicable to alleviate need for future contact.
Mobile Home Set Salesperson
Legacy Factory Direct Homes
Ft. Smith, AR
03.2018 - 08.2021
- Greeted customers and provided product information.
- Conducted site visits to identify customer needs for mobile home set up.
- Prepared sales contracts, invoices, and other documents related to the sale of mobile homes.
- Maintained positive relationships with vendors in order to ensure timely delivery of parts and equipment needed for setup.
- Collaborated with team members to develop innovative approaches for increasing sales volume.
- Helped customers select best-fit models and set-up plans for desired location and available financial means.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Identified customer needs by asking questions and advising on best solutions.
- Greeted and assisted customers to foster positive experiences.
Education
Bachelor of Arts - History
Thomas Edison State University
Trenton, NJ05-2007
Associate of Arts - Christian Education
Lighthouse Christian College
Beebe, AR05-2001
Some College (No Degree) - Global History
American Public University System
Charles Town, WVSkills
- [Product or Service] support
- Customer service excellence
- Payment Processing
- Quality Assurance
- Data Entry
- Customer Service
- Appointment Scheduling
- Email correspondence
- Complaint Handling
- Problem Resolution
- CRM Software
- Senior leadership support
- Project Management
- Customer Relationship Management
- Inbound Customer Service
- Customer Relations
Affiliations
- Eagle Scout
- Licensed Minister
- Taught English as a 2nd language in South Korea
- 9 years of substitue teaching experience
- Arkansas Alternative Education Certificicate
Timeline
Customer Care Specialist 2
Fleetnet America
08.2021 - Current
Mobile Home Set Salesperson
Legacy Factory Direct Homes
03.2018 - 08.2021
Bachelor of Arts - History
Thomas Edison State University
Associate of Arts - Christian Education
Lighthouse Christian College
Some College (No Degree) - Global History
American Public University System
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