John Michael Bryant
Greer,SC
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Focused professional with Multiple years of success in leadership and staff supervision. Successful at promoting improvements in customer relations, administrative quality and project management. Top-notch professional at communicating with customers and employees to solve problems.
Overview
4
4
years of professional experience
Work History
Sales Associate
Greer Mitsubishi
Greer, SC
10.2023 - Current
- Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
- Created detailed reports of daily sales activities for management review.
- Prepared sales contracts, collected payments and coordinated vehicle delivery with service department.
- Performed data entry tasks into dealer management software programs such as Reynolds and Reynolds or CDK Global DMS systems.
- Advised customers on financing options and warranties available for their purchase.
- Conducted test drives for prospective buyers.
- Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
- Analyzed market trends to determine competitive pricing strategies for vehicles on the lot.
- Developed relationships with potential buyers through phone calls and emails.
- Inspected vehicles regularly to ensure they met safety standards prior to being put up for sale.
- Greeted customers and provided product information.
- Provided follow-up customer service after a car sale was completed.
- Assisted customers in making informed decisions about the cars they were interested in purchasing.
- Maintained customer satisfaction by providing prompt, reliable service.
- Presented persuasive arguments to close deals quickly while maintaining high profit margins for the dealership.
- Negotiated prices with customers who wanted to buy used cars from the dealership's lot.
- Attended weekly staff meetings to discuss new marketing initiatives and customer feedback.
- Checked purchased vehicles at delivery time for damage and completed remaining preparations.
Team Supervisor
Resurgent capital services
Greenville, SC
07.2020 - 10.2023
- Recruited qualified personnel when needed for open positions within the department.
- Assisted in developing training materials for new hires as well as existing employees.
- Performed quality assurance audits on completed transactions by reviewing recordings of phone conversations between customers and agents.
- Collaborated closely with upper management on projects involving new initiatives or improvements within the department.
- Developed policies and procedures for handling incoming calls, emails, complaints, returns, refunds.
- Identified areas of improvement in the customer service process and developed strategies to address them.
- Conducted regular team meetings with customer service staff to discuss issues or changes in policies and procedures.
- Maintained accurate records of customer interactions for future reference.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
- Evaluated employee performance reviews based on specific criteria set forth by management.
- Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
- Created reports on daily, weekly, monthly basis related to customer service activities.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Analyzed feedback from customers to identify trends in order to improve the overall quality of services provided by the department.
- Implemented programs designed to increase employee engagement within the team.
- Delivered continuous training to associates to maximize performance and customer relations skills.
Education
James F. Byrnes High School
Duncan, SC05-2013
Business Administration
Southern New Hampshire University
Hooksett, NHSkills
- Product Sales
- Sales Development
- Business Development
- Payment Processing
- Upselling
- Customer Needs Assessment
- Problem-solving skills
- Cash Register Operation
- Retail Store Operations
- Negotiation Tactics
- Verbal/written communication
- Reading comprehension skills
- Excellent communication skills
- Customer Service
- Meeting deadlines
- Exceeds sales goals
- Sales expertise
- Product Promotions
- Display Setup
- Teamwork and Collaboration
- Relationship selling
- Client Service
- Goal-Oriented
- Outgoing Personality
- Building rapport
- Professional Demeanor
- Listening Skills
- Cash Handling
- Sales Training
Timeline
Sales Associate
Greer Mitsubishi
10.2023 - Current
Team Supervisor
Resurgent capital services
07.2020 - 10.2023
James F. Byrnes High School
Business Administration
Southern New Hampshire University